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April 2024 by Frank Brochu
Always excellent service from Samuel.
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April 2024 by andre fiset
The parts are very expensive, go to Canadian Tîre it’s cheaper
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April 2024 by Carol Nic
The Ste-Marie branch offers conflicting information regarding the return and refund of parts ordered online and picked up in store.
At the time of pickup, the clerk reassured me that the return will be permitted, in 30 days, even if the packaging will be opened (carefully).
Two weeks later, another clerk expressed doubts about the refund, given that payment was made through Napa Online and the package had been opened. He declined the refund, referring me to the manager, who never called to communicate his decision.
The staff was very friendly.
However, NAPA online clearly states:
“
RETURN POLICY
Products must be returned within 30 days of the date of purchase or delivery.
The return of products purchased online or in store is free; and so are the return and return shipping costs.
Parts must be in original packaging and condition to be eligible for a refund.
»
No mention about the condition of the packaging!!!
(In fact, many hardware stores accept returns with carefully cut packaging.)
The part to be returned was in its packaging, with a discreet side incision; The piece was in its original condition, as it had never been used. It is not in the exceptions list.
I invite Napa Parts Online to clearly define its return policy in relation to the condition of the packaging and to offer training to employees.
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February 2022 by jean-yves Couture
(Translated by Google) I have a problem with my order it was not received at the branch or I sent it and the payment was confirmed on my credit card I am told at the branch that they did not have my ordered ?????(Original)J'ai un problème avec ma commande on ne l'a pas reçu à la succursale ou je l'ai envoyé et le paiement a été confirmé sur ma carte de crédit on me dit à la succursale qu'on n'a pas eu ma commande ?????
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March 2021 by Eric Martineau
Impolitesse.
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March 2021 by marquis loignon
(Translated by Google) Hort pair specialist(Original)Specialiste Hort paire
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December 2018 by Jeff Dubé
Good service, great room!
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December 2018 by Andréanne Lavertue
A big 0 for customer service.
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December 2018 by Marc-andre Fortin
Good service
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December 2018 by Rosaire Simoneau
Real specialists
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December 2016 by Vincent Labbé
Bon service
