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February 2024 by Marco “Loony” Fortin
YOU ARE TIRED OF BEING FUCKED!!! HERE IS THE SOLUTION!!! Very professional...!!!The best garage the best prices Jean Francois an honest guy who respects that clientele no matter the problem he finds a solution...Thank you Jean François and the others who work with you I unfortunately don't have their names for almost 20 years that I have been customers at Garage Richard Vaillancourt (Now Mechanical Excellence) Richard sold last year Thank you for everything Richard but as I indicated you are going to see Jean François who has been there for around 15 years)... Best garage ever...A loyal customer ?????⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ A ten star ?????if you're looking for a nice big modern waiting room TV etc... is not your place...But if you're looking for well-done repairs and no extra for unnecessary repairs, YOU'RE REALLY IN YOUR PLACE, HERE YOU ARE!!!
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January 2024 by Tanikia A
Before the change of name and I suppose ownership, it was a good garage that seemed honest to me. However, after being told $380 + taxes before the repair my bill goes higher once the vehicle is repaired. The alignment of my vehicle is disturbed following their repair and I am sent elsewhere claiming that they did not create the problem (even though my car was well aligned before their repair) and that they do not have the tools necessary to repair. Last time and I don't recommend!
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January 2024 by Martine Larin
I had a service done in May at this location. I then made an appointment for tire installation on November 1. When I returned, I was told that my appointment was not noted (although I had seen the guy do it in May). I don't know what happened, but I was given another appointment, saying, "Sorry, there's nothing I can do. We’re now up to November 22.”The lady at the reception is unprofessional and the customer service is poor. The only justification she gave me and that she wasn't there in May (Ok bad? Does she mean she's the savior?) She didn't even offer to call me s There is a cancellation. It was the 2nd time I went there. Last time, I heard a mechanic shout and throw a tool, because the phone was ringing too much. I wanted to encourage a small garage in my new neighborhood, but I clearly chose wrong!Finally, I called another place when I got home (a reference). They gave me an appointment for the next day. And, what a difference in professionalism! An impeccable welcome and a team in good humor.Mechanical excellence OR cannot build on the reputation of the previous owner. It must offer at least the same professionalism. They lost a customer! I didn't think it would be useful to cancel my appointment on the 22nd. Since I don't know if he had returned this time...
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December 2023 by Vanessa Aubin
They are new owners and the quality of service is really poor. I went there to change a tire, have lights changed and have a coil changed (message left 1 week before for the coil which broke in the meantime, no return call from them). When I got to my appointment, I said again about the coil which had not been taken note of, they would not have had my message according to them... My appointment was at 10am, I left the car with them for the day, I arrive at 5 p.m. the job is not done. I was told to come back at 6:30 p.m. I arrive and I am told that the coil is not changed because they ordered the wrong part. I am entitled to an apology, I am told that I will be called back as soon as the part arrives (we order it immediately) and that the part will be changed between two customers. No news. I leave a message 2 days later to make sure my case is taken into consideration, no return call. I try to call again after 2 more days, after 5 minutes the voicemail does not answer and the line rings busy, I think there may have been a bug. I try to call back and they hang up directly on the line! ...It's over for me, I'm going to go elsewhere.RIP the good old days with good service from mr. Vaillancourt...
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November 2023 by Diana A.
Great service at affordable prices! I was referred by a friend in the area when I moved here in 2011 and found the owners were not pushy at doing the work immediately and tries several places to get the best price possible.
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October 2023 by George Galanis
Great honest garage. I use them for all 3 cars we have
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August 2023 by Roma Ivanov
Very good,fast service
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June 2023 by Leonardo Dante
Excellent service, great customer service as well! I highly recommend this garage!
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May 2023 by Bb Fly
Honest and friendlyThey bought existing businessWill continue to support this business.
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December 2021 by Pablo Trujillo
Great service
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November 2021 by lisa petroziello
Excellent service! Great value! Usually skeptical in most garages being a woman who knows NOTHING about cars :) But the whole staff is nice, efficient and honest! I will be back!Service: General repairs & maintenance
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November 2021 by Riem Issa
Honest, professional and gentle.what would you need more.Service: General repairs & maintenance
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November 2021 by Gerry proulx
Great and rapid service
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November 2020 by Samuel Giroux
Very professional service and competitive prices. Quite rare to find an honest mechanic nowadays. I will be returning for all my automotive needs.
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November 2020 by Carole Maigar
Service exellent !