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December 2024 by Cindy Richard
Disinformation!
I have been a koodo customer for over 15 years, but I purchased a children's GPS watch (I made sure it worked in Canada beforehand) and since koodo still does not cover this service, telus convinced me to transfer to them. I went to the store in Shawinigan to be told that it would be impossible to activate the said watch with any company, that I had been cheated and that what's more, I paid too much ( but they don't have any comparable products to offer me either). When I explain that I had inquired, the seller insists and seems very convincing and knowledgeable... Leaving the store I still go back to do my research on the internet to see that Bell is one of the company's suppliers of my watch. I called them and they activated it for me in the time I told them! It’s lucky that I didn’t rely on him! When we don't know what we're talking about, we don't disagree and we avoid misinforming people! Very angry about this experience which made me feel like an idiot... Well done you have lost a loyal customer... never again!
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December 2024 by Anthony “Andton” Constantin
I bought myself a Google pixels 8 last May the seller gave us $500 as a gift of accessories, it's not really a gift we pay for it nice stock Tellus I'm disappointed in you well ordinary 14 years as a customer I'm moving to another Ordinary Ben company
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November 2024 by Yannick Rousseau
Very disappointed I found no basket at the entrance :( I wanted a blackberry and they sold me an apple phone.
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September 2024 by Richard Frappier
Very well served, I did not buy
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June 2024 by Ariane Ménard
We were selected the new residential internet service, purely because of the promotion of Netflix, Amazon Prime and Disney+. We were very clear that this is what we wanted. The employee told us yes that's it, you will receive emails to link your accounts. Finally, the discount that came with it wasn't for all that but just Netflix, we have to pay more if we want the Disney+ and Netflix option.
So the employee literally sold us something we didn't want, because he understood our needs and misled us. In the end, with the real price that we would have to pay to have these services thanks to Telus, it comes down to exactly the same amounts as my separate subscriptions. Customer service on the phone does not want to do anything. very disappointed with all this
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August 2023 by Karine Petitclerc-lapointe
Christophe excellent seller!! I recommend his service. Understanding and attentive to your needs!
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July 2023 by Kellyann Lebel
Request information for the price of a device on my plan, give me very high prices I cross-check with their website and it is indeed supposed to be cheaper… I inform the clerk he tells me that it is a promotion internet only that he can't do it even though it's listed nowhere... after 20 minutes tells me that's indeed the price I saw on the site that "his price list was not at day” sounded more like someone wanting to do more errand…. On top of that once the phone is chosen when paying the tax at the store refuses to take a cash payment claiming not to be able to make a deposit... very bad service...
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January 2023 by Jeffrey Tardif
I really like the service at Telus.
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October 2022 by Martin Allard
(Translated by Google) Does not answer the call. Impossible to know if there is a particular cell phone model left.(Original)Ne répond pas au appel. Impossible de savoir si il reste un model de cellulaire en particulier.
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April 2022 by Louise Earl
Very poor customer service. I was going to return a phone (bring back ) and they refused to take it even if I told them that Telus customer service, on the phone, told me to bring it to the closest Telus retailer. The store told me no as it was not for them and I was told I was misinformed by Telus.This is the last time I will use the Bring back program. I got the ball bounced back and forth from one department to another.
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February 2022 by Francois Deschenes
(Translated by Google) No customer service, the most expensive of all for the same package, if you have a problem with the phone they sold you...... it's not their problem, settle it.... but keep paying otherwise you will be sued....If you have finished paying for your phone after 2 years.....they continue to charge you the same, and since there is no customer service....you cannot fix that. ....I hesitate between theft, fraud, dishonesty, lack of respect(Original)Aucun service a la clientele, les plus cher de tous a forfait égal, si vous avez un probleme avec le telephone qu il vous ont vendu...... c est pas leur probleme, arrangez vous.... mais continuez a payer sinon on vous poursuit....Si vous avez fini de payer votre telephone apres 2 ans..... ils continuent a vous charger pareil, et comme il n y aucun service a la clientele....vous pouvez pas arranger ca.....J hesite entre vol, fraude, malhonnêteté, manque de respect
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February 2022 by Mike Boisvert
(Translated by Google) Very disappointed unfortunately today it's rare but this time I experienced a very general bad service(Original)Très déçu malheureusement aujourd'hui c'est rare mais cette fois j'ai vécu un très mauvais service généralisé
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January 2022 by Helene Broue
I was served quickly and very good service.
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March 2021 by mariane beauregard
(Translated by Google) Me love cell(Original)Moi aime cellulaire
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January 2021 by Yves Paulin
No one knows about the promotions so I wasted my precious time
