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October 2024 by Karine Huguenin
Beautiful furniture but customer service a BIG ZERO NO SERVICE the employees are not very courteous and stay at the computer does not help in any way do not come to see the customers brief service a big ZERO damage because a store with quality but the quality of the employees ZERO
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October 2024 by Charles Fortier
Beautiful furniture.
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October 2024 by Sankarah Philippe
The furniture is of very poor quality, I bought a double bed base and a chest of drawers in February 2024, I was returned in June/July, my bed base did not hold, sagging in the middle, the screw of the middle cannot hold, a drawer of my dresser no longer holds. I do not recommend unfortunately!
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October 2024 by Gaétan Grenier
Super disappointed with the service. I visited the store twice, which is very large for a round table that takes up little space. I heard the clerks laughing very loudly at the counter without paying attention to the customer that I was. Finally someone came to me and told me that the selected teak table was not durable and would need to be coated with a waterproofing product which would be quite expensive. In short, I bought a lot in this store over time and it's now over..
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October 2024 by Diane Raynault
Nice choice of furniture
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October 2024 by Marie-Jo
Purchased a bench, got the arrival date wrong twice, they told me it happened today, when I arrived it was still in Laval (after 5 months of waiting). Finally, I went with the demo bench because I didn't want to have to come back a third time for the same item.
Too bad, the furniture is super beautiful, but the organization of deliveries is average.
If you want to buy something, be very patient.
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September 2024 by Marilyn Hunter
Always fun to walk through. Very nice store.
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August 2024 by Jocelyn Simard
PERFECT ALL THROUGHOUT!
We were kindly served by Vanessa who took the time to give us information on purchasing an area rug as well as the manufacturer's and Structube's warranty.
Very professional service and quality product at very competitive prices
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July 2024 by karyne tetrault
If you want to buy a piece of furniture and Structube does not have it in stock, I RECOMMEND NOT buying the piece of furniture!!!! I had to wait almost 7 months to receive my Zenga kitchen table. Customer service (telephone) is very bad! No one is ever aware of anything, they promise you delivery dates that change for whatever reasons, offer no discounts to accommodate customers BUT offer a $60 gift card to their store (which you must pick up on site). Several times I confirmed my delivery date and it changed at least 6x! But they will tell you that it is not their fault but rather that of their supplier OR EVEN yours! Good luck!
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June 2024 by nicolas
Me and my partner bought a bed base from Structube.
I thought the quality was going to be good!
= no.
Damaged furniture +
Half of the furniture assembly defects are stripped, everything does not align..
I lost a lovely family evening, only to end up dismantling everything.
Tomorrow I will try to get a refund… to be continued
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May 2024 by andré Gagné
We regularly buy from Structube. Until recently, we had not needed to use after-sales service.
We bought a couch in December, about a month later, the cushions are sagging, we slide forward, the seams are crooked and creaks are felt. It's really not comfortable. From this observation (end of January). We reported everything to the Sherbrooke store. Answer: normal wear and tear and for the sewing of the cushions it's a shame but that's how it is! ???
This is far from our first couch and we know very well that its condition is not normal.
We contacted the head office in February. They returned our complaint to the Sherbrooke store!!! From. No follow-up, nothing! It's April 18...
Meanwhile the couch continues to sag...
Really disappointed with their after-sales service ? We have the impression that they are stretching out time by wishing that we would get discouraged and give up.
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May 2024 by Desrochers Pierrot
Quite ordinary.
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April 2024 by Martin Tremblay
Affordable prices and products that cannot be found elsewhere.
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April 2024 by Eric Fontalirant
Beautiful furniture in an elegant and current style as well as competent and attentive staff.
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April 2024 by Monique Momo
More reasonable prices than furniture stores around. Good service at the store and delivery
