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August 2025 by Nicholas Delcy
DO NOT COME FROM FAR TO BUY VEHICLE AT THIS DEALER. Set an appointment with a person on sms for 3 pm. Got there at 3:07pm and there was no problem. Told them I'm here to see an infiniti they had on there website that I set an appointment with and they tell me then and there that the car was sold. Logically I ask when was it sold he said on the phone this morning.
So you telling me since this morning till I got to the dealer a 2 sec phone call or even a sms saying that it was sold would have saved me 50 minutes of my life waisted and the gas to drive there.
Anyway, I ask if I could still see the vehicle and he agree but since the car was bought i could not get the keys understandly. When I saw the car in the yard, there was physical damage to the front bumper and the top of the car seemed like it was sitting in the sun for months for the clear paint to fade.
Let me remind you that there was nowhere on the listing said there was damage.
They told me also they and a other q50 and that one was also for sale and its at the same price. I agree to check the car out and the car was in worse then I thought to be sold at this price. Meaning there was damage on the steering wheel, the front bumper was crack on the top, as soon u get in the car u can smell that someone smoke in the car and so much more.
Would not recommend buying from here unless u know what u getting in to.
Anyway all this to say that they DO NOT tell u when a car is sold and they DO NOT say on there listing if there is damage.
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May 2025 by Jane Golez
I recently had the pleasure of purchasing a car from this dealership and I cannot express enough how helpful and positive the entire experience was. From the moment I walked in, the staff greeted us with a warm welcome and went above and beyond to ensure that I found the perfect car for my needs. The salesman was knowledgeable, and patient. I highly recommend this dealership for anyone looking to purchase a car. Only one minor issue is that the salesperson does not speak English, so EVERYTHING must be translated by my partner. Frank the finance guy is fantastic.
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March 2025 by Louie Parker
Inquired about a car. I asked for a carfax and they won’t provide it unless I visit the dealership.
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March 2025 by Shore to Shore
Wendel was very friendly,quick and professional .helping me with the purchase of a corvette, I fully recommend him with confiance in your vehicle search
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February 2025 by Zachary Trovero
I had an appointment, confirmed it with them prior of going, to find out that the car was sold a few days before. Their customer service is not what you would expect from a used car dealership.
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August 2024 by Ricky Arora
Terrible customer service.
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August 2024 by Ahmed Khan
I had a challenging experience with a dealership while inquiring about a vehicle. After a FaceTime call where I liked the car, I requested a Carfax report. The report, updated on August 8, 2024, showed a lien on the vehicle and i was interacting with them on 16th August 2024.
Despite this, I was asked to trust them that there would be no lien. I requested official confirmation via email, which was sent to a Hotmail address used by the dealership representative. Given that the communication was through a personal Hotmail account, I asked them to use an official dealership email address for the confirmation. I also requested details regarding the handover of tires and servicing of the car.
Unfortunately, I did not receive any responses to my follow-up emails or SMS messages. This lack of communication has left me dissatisfied with the service.
Based on my experience, I encourage potential customers to ensure all details are clarified and confirmed through official email channels before proceeding with any transactions.
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August 2024 by Pierre Bouillon
There is no longer any opportunity there. It's not worth going so far to find nothing. Same observation for H Gregoire
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July 2024 by Gael Roy
I am extremely disappointed by Grenier Occasion's after-sales service. After paying $150 for a misdiagnosis, I returned to the dealership to resolve the problem. I was promised a call back which never came. Eventually I was told that my engine might break if I continued driving, despite the fact that I had only bought the car 3-4 months ago and don't copy paste it and tell me to contact you via email because the service is a big 0 and the mechanics too because I was in a garage and they fixed it for me in 30 minutes, diagnosis and repair for not even $100!!!
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July 2024 by Isabelle Cheff
The shopping experience was ok, as with any other used car sale they used high pressure tactics and really push the advance warrantee. I recommend you get the car inspected my an independent mechanics, particularly is you’re buying out of province as the car we bought that “passes” their inspection failed the Ontario safety. Although their mechanics said they were very familiar with the Ontario safety requirement, they were not. It ended up being a costly mistake for us.
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July 2024 by Mathieu Tousignant
Great service from Francis Daigle! Fast and efficient all at a reasonable price! I recommend! ?
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July 2024 by katryne francoeur
The same day I took possession of the vehicle, the steering wheel was moving up and down even when it was locked. The steering column had to be changed, I had to fight to get it changed. They told me that I was lucky that they changed it free of charge since it was probably my fault, a steering wheel is not meant to come out of the car ?.
They sold me a car with illegal window tint. Even after several attempts to contact, no way to communicate and obtain an arrangement. I do not recommend this place for buying a car.
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July 2024 by Josiane Mercier-Beloin
Benjamin seller, professional and available for our questions. Car not completely ready when needed, but some flexibility to sort out problems. Unbeatable price!
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July 2024 by Karine Lauziere
This was my first visit to Grenier Occasion. I received help from Francis Daigle, who was very courteous and professional. Excellent service :)
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July 2024 by Nathalie Gohier
Excellent service!!! thank you Benjamin Drapeau for your great service I highly recommend them the whole team was proactive
