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February 2024 by Sarah Potvin
The service at the prescription counter is terrible. In addition, the approximate waiting time of 45 minutes (excluding peak hours). New employees every month, mistakes every time. I am very strongly considering changing to Jean Coutu.
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February 2024 by Kris Kerwin
I had a bad experience with the passport pictures. I spent 125$ for taking pics for my 5 kids and I and to mail the applications to passport can. Then unfortunately the pictures had to be signed, my error. I take responsibility but they saw me take the pictures and put them in the envelope right there and said nothing. On the phone the woman told me she knows we have to sign them. I asked for a discount to retake the pictures and they didn't accept. Moreover she mentioned that "Pharmaprix" doesn't reimburse unless there's a default on the pics. Pharmaprix lol, this is a Uniprix. I'm retaking the pics elsewhere.
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August 2023 by Cruz De Stefano
Very long, for the prescriptions, (a nice pharmacist, but served a client who arrived after me, not pleasant, she is sorry but made me lose more than 45 min) the employees do not have sympathy , we bother them! I go when I have no choice! Post very good!
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June 2023 by jean Desalliers
(Translated by Google) I have been going to this pharmacy for over thirty years. the service has been deteriorating for more than five years. EVERY WEEK and I mean EVERY WEEK a different team in the laboratory. No staff stability. I don't believe in just a staff shortage. There must be other reasons why lab workers change every week. Error in our medication, he had to send a notification to our doctor, which was never done. The family link between the pharmacist and his clients is non-existent. I plan like others have done to transfer our file to Jean Coutu whose philosophy is close to its customers. In your response to this notice. Don't ask me to communicate with you like you do with other reviews. I SUGGEST THAT YOU SWITCH TO ACTIVE MODE TO CHANGE FOR STABILITY WHICH WOULD AVOID A LOT OF ERROR. AND ESPECIALLY RECOVER A FAMILY APPROACH PHARMACISTS/CUSTOMERS(Original)je vais à cette pharmacie depuis plus de trente ans. le service se détériore depuis plus de cinq ans. CHAQUE SEMAINE et je dis bien CHAQUE SEMAINE une équipe différente au laboratoire. Aucune stabilité de personnel. Je ne crois pas à seulement une pénurie de personnel. Il doit y avoir d'autres raison pour que les employés du laboratoire changent à chaque semaine. Erreur dans nos médicaments, il devait envoyé une notification à notre médecin, qui n'as jamais été fait. Le lien familiale entre le pharmacien et ses clients est inexistants. J'envisage comme d'autre ont fais de transférer nos dossier à Jean Coutu dont la philosophie est proches de ses clients. Dans votre réponse à cette avis. Ne me demander pas de communiquer avec vous comme vous le faites avec d'autres avis. JE VOUS SUGGÈRE DE PASSER EN MODE ACTIF POUR CHANGER POUR DE LA STABILITÉ CE QUI ÉVITERAIS BEAUCOUP D'ERREUR. ET SURTOUT RETROUVER UNE APPROCHE FAMILLIALE PHARMACIENS/CLIENTS
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May 2023 by Eric J. Laflamme
Cold service. Difficult to ask a question to the people behind the prescription counter without having the impression of disturbing.
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April 2023 by Renault Lizotte
(Translated by Google) 3 incomplete deliveries, the last on the phone, it rings and 'Laboratory for a moment..' their telephone system makes sure that after 20 minutes it rings all the technicians of the lab and guess what... 'Laboratory for a moment... ' and it starts again for another 20 minutes, the explanation a computer bug. so instead of saying 'Lab for a moment...' to tell the precious customers please call back later we are experiencing a problem..., they make us wait.(Original)3 livraisons incomplètes, la dernière au téléphone, ca sonne et 'Laboratoire un instant..' leur système téléphonique fait en sorte qu'aprés 20 minutes ça resonne tout les techniciens du labo et devinez quoi... 'Laboratoire un instant...' et ça repart pour un autre 20 minutes, l'explication un bug informatique. alors au lieu de dire 'Laboratoire un instant...' de dire au précieux clients s.v.p rappelez plus tard nous vivons un problème..., ils nous font poiroter en attente.
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April 2023 by youcef terbouche
(Translated by Google) Very very bad serviceSeveral people behind the counter discuss with each other without worrying about the slightest inconvenience that users rage during the interminable waitsMore than 10 years with this pharmacyAnd every time I decide to leave I come back againThis time it's the right one!(Original)Très très mauvais servicePlusieurs personnes en arrière du comptoir discutent entre eux sans ce soucis du moindre désagrément que les usagers sévissent durant les interminables attentesPlus de 10 ans avec cette pharmacieEt à chaque fois je décide de quitter je reviens encoreCette fois c’est la bonne!
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March 2023 by Josie Rizzo
Service is awful especially the delivery. Was confirmed that order was on the way for delivery at 12 - and only received it after 5:00pm . Different excuse every time I would follow up ??
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November 2022 by Sophie Livernoche
(Translated by Google) New chief pharmacist and chief atp.... great intention...Very friendly personal(Original)Nouvelle chef pharmacienne et chef atp....super intentionner ...Personnelle très aimable
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November 2022 by leo guerette
(Translated by Google) hello. the telephone service is atrocious. I waited twice 25 minutes to get the line without having had it. the answering machine repeats every 15 seconds to be patient honestly. I understand why the world of Cartier changes places(Original)bonjour .le service tellephonique est atroce .j ai attendu deux fois de 25 minutes pour avoir la ligne sans l avoir eu .le repondeur repette a toute les 15 secondes d etre patient franchement .je comprend pourquoi le monde du cartier change de place
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September 2022 by Sam F
Bad service you order your medication 24 hours in advance and you specify that you have an appointment right after to inject it and even then they forget to prepare it!!! For me this is the last prescription I take at their counter.
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September 2022 by simon mathieu
(Translated by Google) Always 30 min of guaranteed waiting and a significant turnover of pharmacists and technicians! No retention of staff! Poor service(Original)Toujours 30 min d’attente garantie et un roulement de pharmacien et de technicien important! Aucune rétention de staff! Service médiocre
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September 2022 by Renzo Heredia
(Translated by Google) extremely slow service, you can wait more than an hour to get prescriptions and without a lot of traffic.change pharmacies if you can!(Original)service extrement lent, vous pouvez attendre plus d'une heure pour se faire donner des prescriptions et sans qu'il y ai un fort achalandage.changer de pharmacie si vous le pouvez!
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September 2022 by Marie-Eve Côté
(Translated by Google) I strongly recommend that you refer to this branch because the service impressed me, Alexis Heuser was a great support to me. I thank you.(Original)Je vous recommande fortement de vous référer à cette succursale car le service m’a impressionné, Alexis Heuser m’as été d’un grand support. Je te remercie.
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September 2022 by Karyne Arsenault
(Translated by Google) Making a 79-year-old man wait 1 hour to receive his medication is unacceptable.(Original)Faire attendre un homme de 79 ans 1 heure pour recevoir ses médicaments c’est inacceptable.
