“The source of the problem has been clearly identified but since the problematic part costs more than a new dishwasher, we will not change the part. The technician did a good job diagnosing and still greased the connectors, which temporarily fixed the dishwasher. Excellent service!
Suggestion: It could be interesting in this type of situation to be able to offer your customers the option of a used and rebuilt replacement part, at a lower cost.”
“Very nice shopping and purchasing experience. The saleswoman Ms. Sylvie Brouillette at the Trois-Rivières store is exceptional. We really liked and appreciated his service. She first explained the product to us and then herself allowed us some time so that my partner and I could discuss together in complete privacy. No sales pressure, fair and clear explanations. In short, a service that we would like to find everywhere when it comes to large, expensive purchases. Thank you Sylvie for your service!!!!”