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November 2023 by Coskun Demir
The customer representative was very polite and quite attentive.
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March 2023 by Alexis Deroy Dumont (Destroy_69)
(Translated by Google) Very hard to get service on the phone, it hardly ever answers(Original)Très dure d avoir du service au téléphone sa répond pratiquement jamais
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September 2022 by Sarah Rioux Tounsi
(Translated by Google) No customer service!A big 0 for me as much the branch as the customer service on the phone. Never been so badly served as by the bmo.(Original)Aucun service à la clientèle !Un gros 0 pour moi autan la succursale que le service clients au téléphone. Jamais été aussi mal servie que par la bmo.
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July 2022 by Jenny Taing
(Translated by Google) We had an appointment with an advisor on March 21, 2022 for a renewal of our mortgage rate as well as a refinancing to do renovations in our house. Finally, everything was settled on June 8, 2022... quite disappointed with the experience and several moments of frustration.This could have been resolved sooner if the first adviser we had who did his job halfway (who was transferred to another branch without telling us and only wrote to us again after 3 weeks) could have given our file to one of his colleagues, but no, he didn't and I think that if we hadn't done a follow-up, we would simply have been forgotten.It was almost impossible to reach the branch because of course no one answered… I managed to get the line only once.The moment things changed was because I contacted BMO but through Facebook messenger! And strangely I received a call from bmo Varennes…Anyway, this is just a summary...Maybe one day we will change banks but I look at the opinions of other banks and it doesn't seem better either...But hey, I think that for the moment, we're just going to do business with them as little as possible...(Original)Nous avons eu un rendez-vous avec un conseiller le 21 mars 2022 pour un renouvellement de notre taux hypothecaire ainsi qu’un refinancement pour faire des rénos dans notre maison. Finalement, tout s’est réglé que le 8 juin 2022… assez déçus de l’expérience et plusieurs moments de frustrations.Cela aurait pu se régler plus tôt si le premier conseiller qu’on a eu qui a fait son travail à moitié (qui a été transféré à une autre succursale sans nous prévenir et qu’il nous a réécrit seulement après 3 semaines) aurait pu donner notre dossier à un de ses collègues, mais non il ne l’a pas fait et je crois que si on avait pas fait de suivi , on aurait été tombé dans l’oubli tout simplement.C’était quasiment impossible de rejoindre la succursale car bien sûr personne ne répondait…j’ai réussi à avoir la ligne une seule fois .Le moment où les choses ont bougé c’est parce que j’ai contacté BMO mais par Facebook messenger ! Et drôlement j’ai reçu un appel de bmo Varennes …Bref, ce n’est qu’un résumé…Peut-être qu’on jour on va changer de banque mais je regarde les avis d’autres banques et ça ne semble pas mieux non plus …Mais bon je crois que pour le moment, on va juste faire affaire avec eux le moins possible…
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April 2022 by Etienne O
(Translated by Google) Very difficult to get service.(Original)Très difficile d'avoir du service.
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March 2022 by David Skipworth
Excellent service. The exact opposite of RBC! The very same transaction took seven minutes at BMO compared to two trips to the bank and over an hour on the phone at RBC.
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February 2022 by philip daigle
(Translated by Google) Lack of servicesDon't be in a hurry(Original)Manque de servicesNo soyez pas pressé
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March 2021 by Jean-Philippe & Genevieve
(Translated by Google) great service(Original)Excellent service
