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March 2024 by Peter Hanna
Helpful and professional staffI had problems with my spa (I broke the lever although it’s a new spa less than one year)I sent an emailThey called me and set an appointment for changing itThe service and the pieces were not covered in the warranty.They said the cover is not including in the warranty!!
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November 2023 by Sylvie Cote
For the sale of their products they are very nice but the after-sales service...all kinds of excuses and deal with your troubles. Half of my SPA cover was soaked in water. It is only 15 months old and no cracks. They tell me it's the steam or too much water!!! Just on one side of the cover!!!?? The water is moving inside. Customer with them for 20 years. Tanned
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October 2023 by Geneviève Beland
Good service for water analysis. Very courteous.
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September 2023 by Nadine Blacquiere
Excellent after-sales service, Ms. Francoeur has given us excellent service on several occasions! THANKS
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August 2023 by Mike Duval
Do not bother going here for parts if you did not buy it there, all I needed was a couple of Napoleon BBQ parts and the lady told me, like I was an idiot, that if you buy a Honda you don't go to Mazda for parts, they are a napoleon dealer! I try to always support local stores not the internet, no wonder amazon is doing so well when stores have this attitude. I will no longer be buying any of my spa or pool supplies at this store. they have lost me as a client.
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August 2023 by Laurent Luong
Worst store, the last time I went to buy a chemical for my pool, I wasn't sure if I bought the right thing, so I asked the clerk if I could get a replacement or a refund if I bought the wrong one, and the clerk said no problem, but When I took it back for an exchange (without unpacking and using it), I was told by their manager that the chemical does not accept any return. I asked where this regulation was, and he told me it was printed on the receipt. I find it odd that the receipt was not given until after I paid, why wasn't anyone notifying me before I paid? Why is your clerk so irresponsible telling me that I can return it? Meanwhile the manager's attitude was extremely arrogant and contemptuous, not offering me any solution, while urging me to leave and get someone else. never go again
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July 2023 by Vanessa Buhay
Club piscine customer service sucks. To avoid arguments, I just paid for a minor service that I believe should have been covered in my warranty. Never ever buying anything again. They could have handled the situation better. If only I could return this brand new jacuzzi to them - one less customer.
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July 2023 by Kipaten89
They need to get rid of the parts personVery unprofessional and rude.He talks to costumers like they are idiots. Greasy Long hair with glassesHopefully the gentleman he is training stays. He explained to me afterwards and was very helpful and even apologized for his coworkers attitude.
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June 2023 by Onechance
They need to get rid of the parts personVery unprofessional and rude.He talks to costumers like they are idiots. Greasy Long hair with glassesHopefully the gentleman he is training stays. He explained to me afterwards and was very helpful and even apologized for his coworkers attitude.
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June 2023 by Mina Gerges
Monday May,29 planned opening pool with complete vacuumThe team did a very bad job when I asked them to remove leaves the team answered what is the problem with 20 30 leaves on your poolThe vacuum was very bad qualityWhen I talked to them they kept saying this is your jobOn Wednesday May,31 almost try to vacuum my self I found the sensor leaking as Shown in the pictureI paid 250 for that service!!!!!!
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June 2023 by Rick Hamer
This spring , my pool is usually opened up at mid april , upon starting up the pump "motor" it started leaking heavily from the bottom where it was repaired last season so off to club piscine for a look over. The gentelman behind the counter , sorry i do not know his name was pretty helpful , , he mentioned that they could change the seals once again but eventually they would leak from the bottom like it was doing in no time and that it was possibly warped from overheating !! I had a choice to make, have the repairs done again and pay for the labor and costs or see if they had a new motor since the condition of the old one was a mess with water damage on the motor side of the unit. Long story short he set me up with a new motor and now all is well . Some things i never knew like priming the pump with one valve closed and the filter set on waste to have the motor start the process within 45 seconds , good advice for a first time owner of an inground pool . My only advice to them is to let you know about the hook up of the wiring if you do it yourself , make sure you put the electrical clip in the right position 220 v. or 110 v. or you risk damaging the motor, be cautious and if you dont know what your doing then just ask them , there here to help. Happy 2023 season everyone.
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June 2023 by John
I purchased a new filter for my above ground pool, i asked to have them schedule an assembly knowing it would cost more but thinking it would be no stress, i was told Monday May 8th and given my bon de travaile (receipt)that clearly was marked May 8th 2023,well after taking the day off of work and waiting all day no one showed up,i called and left messages but no return call finally i called reception to be transfered and spoke to a girl in service and instalation who told me no your date is the 9th,i said i was not contacted she said oh well sorry,i asked for a manager finally got a guy who told me sorry i should have been contacted but wasnt, ok i asked what compensation will you offer,nothing,after a new date scheduled we can discuss, was supposed to call me back the next day with options for the date of course no call so i called and called and left messages,nothing, i called other places and found someone who laughed at the story and said he get a lot of customer's because of club piscine vaudreuil poor service, i will not reccomend club piscine Vaudreuil to anyone
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May 2023 by Wolf Genz
Worth a visit to see their excellent displays of products for visualizing your outdoor serenity.
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April 2023 by Ammar Naek
Don’t use these guys. Big time scammers. Always trying to keep as much money in their pockets without doing the actual job. Mr Sylvain is a liar and doesn’t keep his word . Mr Michel is also a liar and deducted more money than necessary because he most likely pocketed it himself. BE WARNED, THESE GUYS ARE NOT TO BE TRUSTED
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December 2022 by George Bradford
The sales person is excellent at selling you the poolOnce it is time to install the pool the entire process is painful to go through. There is no quality control as we continue to have issues with our pool after installation. Do not purchase a Mova pool with them as theirManagement have absolutely no experience or expertise with these models. They constantly pass blame to their contractor and don’t take responsibility themselves so you are stuck in a loop trying to get things repaired