Old Navy Outlet is a store for casual and playful apparel and accessories for the entire family. The store is described as very nice, clean, well-organized, and nice to walk around in. It is well-stocked with a good store selection, featuring a huge women's clothing section. Some note the men's section is bigger than usual at this location, appearing pretty split compared to others. Shoppers find the merchandise easy to see by categories and colours. There are very good sales with great prices and savings, such as significant price reductions on regular items. The combination of online coupons and in-store sales leads to awesome savings. The quality of sale items is considered not too bad. However, experiences with staff and service are mixed. While some staff are friendly, others can be insanely slow or seem new, sometimes not knowing how to manage transactions like returns or gift cards. Service can be poor, with occasional issues like forgotten security alarms. Additionally, it can be hard to identify assistants in the store, and there have been minor maintenance oversights. Despite this, many customers report a great experience and are very happy with their purchases, often buying more than planned due to the great prices.
I had a few returns to do on a busy Sunday afternoon , I must say, the girl that took care of my confusing return bags was friendly, patient, and kind. I have to say that this is always the case at this Old Navy outlet. Customer service is always outstanding! Thank you!
November 2023
I like Old Navy because it’s easy to see the merchandise by categories and colours. It was Hard to identify the assistants in the store (no specific top or colours) and the women’s toilet had no toilet paper in both stalls.
July 2022
Decent outlet with a huge women's clothing section and a small men's clothing section as per usual. The employees I dealt with were a bit slow and didn't know how to manage a return I was making but they seemed new so I'll give them the benefit of the doubt. The store was very clean and nice to walk around in.
