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January 2024 by Vanessa Grillo
Great customer service and overall experience. The store is organized and the staff is knowledgeable. The store manager is so pleasant to deal with. Highly recommend!
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January 2024 by Cute Banana Girl
Name is Michelle here. I literally just walked out of the store. I am so disgusted and disappointed with the behaviour of each and every one of these associates. DISGUSTING!!! I first walked in and noticed that the doc Martin’s were on sale. I was excited but they didn’t have my size. Someone came to me and said “I can help you order this if you want” and I said “I don’t live here so it’s okay” and then she persists on asking “where are you from”… it doesn’t matter where I’m from, I was trying to get them today as I would have moved to wear them and the size was a bit loose but comfortable enough not to be tight either. I put them in the box and walked away to look at other boots. That’s when I had each associate come up to me “can I help you” “you look like you need help since you can’t figure out what you want”. FOLLOWING ME. ANTAGONIZING ME. This is how you treat your customers? Following them around?!?!? I would have bought those Docs right then and there but the customer service was too disgusting enough for me to even do so. Do better. Mind you, for the amount of horrible reviews, and the owner replying back, there was nothing done to solve this issue?!? You’re all crazy to believe that your customer service is great. It is horrible and I wish I bought them but you are all a bit of commission-based and none of you deserve commission from me. Tough luck and I will be not recommending this store to anyone because I don’t need them to feel pressured or followed either. DOSGUSTING
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December 2023 by Phil Burns
The manager was super helpful with a return. Such a great customer service!
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June 2023 by Duane Drover
Michelle the store manager was absolutely incredible. She helped me with three styles. Because I have serious problems. She was able to help me get the perfect pair of shoes, and my size was a little bit off and she has an order to come in in the next couple of days. I am totally impressed with her professionalism. Michel, thank you very much. Duane.
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June 2023 by Zahar C
I just wanted to post a thank you to a young guy who made our family shopping experience very nice today. He was very helpful and involved. Unfortunately I forgot to ask his name, but I hope store management will figure out who I'm talking about.
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May 2023 by Pavan Kaur
This stores service was impeccable!the employees there were excellent!
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December 2022 by Ryann Stevenson Manuel
Very poor customer service.The weekend sales team needs a lot of improvement in how to serve their customers in a friendly way.
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October 2022 by Mayo Guy
Very good service and jasmine is the best worker there
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October 2022 by Ahmed Hussain
The sales girl was there the entire time; wouldn’t even let me take my time to think about the shoe and try it on. Tried to make me feel rushed about making a choice. I felt very uncomfortable. She was almost invading my personal space. I told her politely that if I need her help I’ll call her, but she still stood there and kept following me around the store. The manager came then and told me that a lot of people mix shoes (like putting different sizes in same box). It was very bad experience. However, the girl at cash was super nice. It seemed like she was trying to compensate for the rude behaviour of her colleagues.
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October 2022 by Joseane Morais
(Translated by Google) I went to this store today to buy two shoes for my daughter and one for me. I ended up buying from another store, due to the poor service I received. I don't know the name of the saleswoman, it was one with mid-length black hair. She needs training to know how to serve a customer, She spoke before I touched the shoe boxes, this one doesn't have her number!lThe only concern she had was to organize the store all the time and I felt like she wanted us to leave the store quickly so as not to take the shoes off the place.????(Original)Je suis allé dans ce magasin aujourd'hui pour acheter deux souliers pour ma fille et une pour moi. J'ai fini par acheter dans un autre magasin,en raison du mauvais service que j'ai reçu. Je ne connais pas le nom de la vendeuse, c'en était un avec des cheveux noirs mi-longs. Elle a besoin d'une formation pour savoir servir un client,Elle a parlé avant que je touche aux boîtes à chaussures ,celle-ci n'a pas son numéro!lLa seul souci qu'elle avait était d'organiser le magasin tout le temps et j'avais l'impression qu'elle voulait qu'on quitte le magasin rapidement pour ne pas enlever les chaussures de l'endroit.????
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July 2022 by Corey Goldenberg
Great service, very organized store. We found a lot of great shoes for the family.
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April 2022 by Melina Siles
Was just shopping right now for a pair of winter boots. The sales lady came to see and ask if we needed help. We said no politely. She comes back around a second time and we had 2 pairs opened of different brands of boots debating between the pairs of shoes. She asks again can I help you we said no. She proceeded to stare and wait. Then she told us lots of customers mix up the pair of boots. We responded with we are intelligent and can put the books back from where we found them. Clearly someone does not want to do their job. Worst customer service ever. Did not get a chance to grab her name however she was working March 23 at 5:20, 2022.
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February 2022 by Jason D'Ascanio
Beautiful location with a great selection of shoes at good prices! Friendly staff and knowledgeable of their products. Definitely not my last visit!
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February 2022 by melina spedaliere
Rubino is the best place to shop! Great styles for the whole family. The only place I get shoes for my kids
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February 2022 by Anthony Rinaldi
A great shoe store for the whole family! I found a nice pair of Dr Martens for myself. I highly recommend Rubino Vaudreuil ?
