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December 2023 by Vanessa A
❌❌no respect for the customersno respect of the hours they are opennever calls backvery unprofessional very irresponsable placehighly recommend you bring your papers somewhere better because there is alotNot only will they take your papers and hold them for months but when you finally get to the store and its open (only two days a week before 6pm) they refuse to give your papers backinsane experiencenever again
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July 2023 by akanksha cambala
By far, one of the best customer services in town. Mary dunlop who attended me walked me through the whole process extremely well and was very kind. She was not only kind but also made sure that I was well informed about all the government benefits that I was eligible for. I would definitely recommend filing taxes with Mary!
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July 2023 by Sandra DeGuire
I would like to commend Mrs Dunlop on her expertise and her absolutely amazing customer service. I had an issue and she quickly worked to help resolve it. THANK YOU!
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May 2023 by Urban Adventure
The tax experts are super wonderful, kind, and thoughtful.
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April 2023 by Laura Crauft
Horrible, incompetent and they do not care about the clients time. I was given an appointment by Haifa, only to find out at my arrival that my documents are NOT ready. Haifa knew I was 1 1/2 hours drive away. I wasted 2 hours at the office & my taxes still didn't get done. I gave the documents 10 days ago, was supposed to have my taxes done on Monday, then on Wednesday and finally after loosing my whole day, I have to go to another accountant!!! NEVER AGAIN
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March 2023 by Ramjee Aravinthan
Great customer service! I go to Shanthy every year and my taxes are done efficiently. She gives great recommendations also. Thank you to the wellington branch for taking care of me and my family taxes.
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March 2023 by C Anan
Shanthy has been doing our taxes for years now. She is very professional, reliable and efficient. She took care of all our concerns and made it a very smooth process. Taxes are never stressful for us because we always have Shanthy making it such a seamless process. Thank you for all your hard work!
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March 2023 by Karan Shetty
Great customer service. Seamless filing experience by Shanthy
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March 2023 by Solaiman Alherwi
I did my taxes with them for the last year and then I realized that there was a mistake in there assessment and they don’t want to own that mistake. I thought going to a reputable company that there work will be guaranteed but it was not.
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January 2023 by gurlmadeincanada
The initial woman who did my taxes was nice, but she made an error and am having an impossible time trying to contact someone for help, now I have problems with the CRA. Go somewhere else more customer service oriented.Still waiting for help since October, we are now in December of trying to get ahold of a human being to answer me back. what kind of business is this??
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December 2022 by Melissa
The initial woman who did my taxes was nice, but she made an error and am having an impossible time trying to contact someone for help, now I have problems with the CRA. Go somewhere else more customer service oriented.Still waiting for help since October, we are now in December of trying to get ahold of a human being to answer me back. what kind of business is this??
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November 2022 by Jane FP
My husband and I were nervous about having our taxes done. Because we were late filing, we thought we might owe penalties and lose credits.I took an appointment with H & R on Wellington and met with Mary who walked us through the process. It was painless and educational. Not only did we not lose credits; we gained by claiming dental expenses that we didn’t know were eligible.The whole thing turned out to be a wonderful experience!
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August 2022 by Dothelukasz Killchain
I did my taxes for 10 years and now its been 4 years ago and I'm still missing 2000$ that they stole from me. and somehow I still get solidarity tax on hr block when I removed it from there and put it on my bankncard havnt done taxes since 4 years ago. I don't know about you but what they're doing is illegoal
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May 2022 by Katheryn Wood
Terrible service! They don't know if my taxes were sent to the government - I filed them over a month ago. Nearly impossible to get someone on the phone to speak to. Customer service refused to give her name and told me "a manager will call me back" when they come in.. who knows how long I'll have to wait to find out what happened with all my personal information. I asked to speak with someone else and she refused and hung up on me. Save yourselves the trouble and file somewhere else.
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April 2022 by Kitty
Did not explain at all why I owed money I kept tell the agent I didn't understand. I kept asking how I could not owe next year and no explanation was given. When I asked if there was a mistake I was given the excuse "we've been in business for 15 years." That doesn't mean you can't make mistakes.. anyway dont go here charges 160$ for no explanation and owing money.
