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January 2025 by Sylvain Hebert
Unfortunately the brokers of this insurance company do not know how to read! In my claim file they are unable to differentiate between an INVOICE and a CREDIT CARD STATEMENT! BYE CO-OPERATOR!!!!!
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May 2024 by Don AL
I GIVE 0 stars and this is because Google doesn't let me put anything, I have a business that I closed a few months ago and I called them to cancel my insurance everything was going well, except that I noticed direct debits 5 months later!!!!
I call back in all the calm in the world because a mistake is possible, I am put on hold for 34 minutes already, I am sent to 8 different departments, subsequently I finally had the opportunity to speak with an agent, I was transferred again to 2 different DEPARTMENTS, and boom, they hang up on me when I haven't had time to say 1 word, I strongly recommend a review of their approach and their organization because for me it is worth a big 0 to my eyes and I already have no time to make so many calls and explain my situation 10 times to operators who send me left and right for their lack of organization.
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April 2023 by Marilynthhh Osorio
(Translated by Google) I have never had such bad service to begin with I will explain to you in detail I called on April 17, 2023 to inform me how much home and auto insurance would cost me since the place I work I have the right to a discount ! The very insistent gentleman is already creating a contract for me and all that's not just the problem I ask that if I take it I would like the payment to be made on May 30, 2023 and the insurance to start on May 1, 2023 , you will guess they did everything except what I asked for they created a contract that starts on April 20, 2023 my payment on April 30, 2023 they literally forced me without my consent to be with them, I called more 2x on the phone the day of April 17 since the gentleman did his job badly, on April 18 I made 3 calls in total To finally tell them to cancel it all, luckily they did it I reconfirm you if they finally took a payment despite who say it's ''cancelled'' I don't trust them. Very very very disappointing I finally stayed with my old insurance(Original)J'ai jamais eux un autant bad service pour commencer je vous explique en détails j'ai appelée le 17 Avril 2023 m'informer combien sa me coûterais l'assurance habitation et auto puisque l'endroit que je travaille j'ai le droit à un rabais ! Le monsieur très insistant me crée déjà un contrat et tout ce n'est pas seulement ça le problème je demande que si je la prend j'aimerais que Le paiement ce fasse le 30 Mai 2023 et que l'assurance commence le 1 er Mai 2023 , vous allez devinez ils ont fait tout sauf ce que j'ai demander ils ont créé un contrat qui commence le 20 Avril 2023 mon paiement le 30 Avril 2023 ils mon littéralement obliger sans mon consentement a être avec eux , j'ai appeler en plus 2x au téléphone la journée du 17 Avril puisque le monsieur a mal fait sa job , la le 18 Avril j'ai fait 3 appelle au total Pour finalement leurs dire d'annuler tout ça pars chance ils l'ont fait je vous reconfirme s'il ont finalement pris un paiement malgré qui disent que c'est ''annuler '' je leur fait pas confiance . Très très très décevant Je suis finalement rester avec mes anciennes assurances
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September 2022 by Dominic
(Translated by Google) Super easy communication with the agent, super good price.(Original)Communication hyper facile avec l'agent, super bon prix.
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August 2022 by Jérémy Ouellette-Cimon
(Translated by Google) I've been calling for several days and never received an answer or a return call. I have been insured with you for 1 years, the change of company is coming.(Original)Ça fais plusieurs jours que j'appelle et jamais de réponse ou de retour d'appel. Ça fait 1 ans que je suis assuré avec vous, le changement de compagnie s'en viens.
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May 2022 by Nathalie Saindon
(Translated by Google) New underperforming team(Original)Nouvelle équipe moins performante
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May 2021 by Yves Vaillancourt
(Translated by Google) We are a new customer. Excellent service and very knowledgeable. Thanks! ?(Original)Nous sommes un nouveau client. Excellent service et très compétents. Merci! ?
