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February 2024 by Yves Mathieu Dathia Nzounkeu
Very satisfied with the service. Sergiu quickly processed my warranty exchange in store. :)
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February 2024 by Julie Figueira
It was okay. Just make sure you ask alot of questions when shopping there
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December 2023 by Lauren Teblum
I bought a pillow. It stunk horribly!!! It was for my son. I couldn’t use it. I called they told me of course go return. I came into the store to return and they do not allow if opened but not used. How would I know how vile it smells if I didn’t open it!!! I would never put my head or that of a child on it. It reeks horribly. It is unacceptable to sell it. The store is backwards and the service is horrible. Pushy sales people feels like commission only sales. I would never come here again.
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August 2023 by Damien Bugaut
Very good shop with good services about bed. Good price also !We bought our bed there.
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August 2023 by Daniel Valmont
Had to come for service. Sergiu was terrific.Helpful and knowledgeable
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March 2023 by Diamante Marro
Thank you for the great service!Sweet dreams ?
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January 2023 by Renée Méthot
We were really impressed by the professionalism of the sales person we met, Sergiu. He did everything he could to make our experience nice and easy. We changed our mattress a few times and it was never a problem. Delivery and service was impeccable. They really have a system that works, everything was as promised, as scheduled and very good. Thank you for your patience, Sergiu.
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December 2022 by David Lieb
avoid their bloom mattresses (scam mattress) and the company all together. Not only did my mattress only inflate half way (bloom mist) but they promised a replacement and its days after the 'delivery date', no email, no notice, no call, no text. nothing. avoid these guys
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November 2022 by J Quest
Laughably bad customer service at this store (if you go, you might end up with a funny story, shopping here felt like a comedy sketch). But after you start an order here you can modify it online (the Sleep Country online chat people are much more friendly and helpful than the retail staff).That said, they did offer me a price on a bedframe that was better-than-online so that's one upside.I wouldn't recommend getting a mattress from this company at all, but if you choose to then I would go to a different branch than this one.
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September 2022 by Gregory
We contacted Dormez Vous on Sherbrooke street and were very fortunate to talk with their associate Sergiu Suratel. His knowledge and professionalism on the phone inspired us to schedule a meeting with him at the store. Once there, He took the time to understand our needs and helped us sample numerous mattresses until we decided on a Tempur Luxe Breeze. The delivery and installation was scheduled & monitored by Sergiu and was performed professionally without a hitch. First rate all the way!!
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August 2022 by Ben Landry
The staff used to care about the customer, now...The staffs looked like they did not care. They were sick without mask while working. Didn't give sanitary cloths for mattress and pillow. Didn't greet us when we entered store and left alone for 20mins at the beginning. Horrible experience shopping at this Dormez Vous.Also, the mattress selection is much worst than other dormez vous. They focus heavily on Kingston
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July 2022 by Esther Backler
I bought a mattress in Westmount. My 5 star review is for Madrick Gagne from the Lacadie Store #326, Westmount salespeople were ok, but Madrick was above the cut. When I called D-Vous with a problem, I did not leave a message and Madrick actually returned a missed call, when so often one has to wait a long time to even get a call back .Secondly, he "investigated" and solved my problem ASAP! This took some time on his part.What was the most special, was his uber friendly personality. My French is not good. I'm understandably sensitive these days because of our politics. He didn't care one bit. We had a great talk, problem solved and it was a pleasure. I recommend the Lacadie store #326.
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April 2022 by Mary Harman
Most importantly, I was able to lie down on a few mattresses to compare, and the knowlegeable sales person helped me choose one on sale. Great delivery system with live text updates; kudos to the two young men who carried my new mattress up four flights, no elevator!
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September 2021 by Nunzio Altomonte
Great service amazing Staff although the sales Person was well aware that I was there for what some People Say Window Shopping . My Problems with My neck were considered and taken into account as we discussed on further well in My Budget and Of A Exceptional Quality .??✨✨✨✨✨?
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September 2021 by Kathleen Perry
I felt welcomed the first day I visited for some research and went in the next day to purchase. Delivery was super efficient and done safely. Overall an excellent experience.
