-
September 2023 by Kim G.
Produce is not fresh and usually empty. I don't know what it is but it seems every cashier is miserable and hates their their job
-
July 2022 by Elizabeth R.
Everyone who works here seems unhappy, stock selection has gone down considerably, go rewards get screwed up regularly, and customer service chat is a robot who ignores your question. If you don't check the dates on milk, you can go home with milk bottles that are ready to explode
-
December 2020 by Shanon B.
Never had a problem here! Could people be friendlier? Sure. Could there be better selection? Sure. But overall it's convenient for living in Bristol, and more than adequate, even for me who eats mostly organic/ gluten free stuff. It's probably best if you don't mind using the self-check out though, because other than those which normally go pretty fast, they really only have like one actual person checking people out.
-
September 2020 by JP P.
Please stay away from this location. I've been coming to this Stop & Shop for years and I have always had an ok experience but the last two times have really upset me & I may be filing a complaint with corporate & possibly the attorney general's office. The store is old and needs some serious remodeling, the shopping carts have gotten a little better but most are in rough shape, there is years of dirt and crud piled up under the refrigerator/freezer section although they have recently installed new freezers & refrigerators you can still see years of dirt near the freezer section. The staff can be hit or miss, usually it's a younger staff which is fine but none of them seem to be to pleased to be there. I get its probably a minimum wage with a fair amount of work, but at least pretend to look happy. Now there latest tactic is to racially profile despite everything going on and in the year 2020. They offer there scan it feature which allows you to bring your own shopping bags and sign in up front with your loyalty account and get a scanner gun to go shopping throughout the store by scanning your items and placing them in the bag so when it's time to check out you just tap complete on your scanner gun, scan a bar code it generates at the register, pay and your on your way. I've done this on and off depending on how big of a grocery trip it is for years & never had a problem until now. On a recent trip I was shopping in the produce section & out of nowhere a random employee walks up to me to make random conversation about apples (I kid you not) while glancing in my shopping bags & then pretends she knows me after I give her a puzzled look. Then I was in the freezer section & was scanning a couple of items and I noticed two employees conveniently make there way over there pretending they on their phones watching me out of the corner of their eye. I wanted to give them the benefit of the doubt and I walked to another section & two minutes later the same employee magically appeared. It's funny when I need help there is never anyone around but when it comes to discrimination there is mysteriously someone there. On the next trip (I did not use the scan it feature) I walk in the store & 20 secs later an employee asks me to come to his register to ring out (the issue with that is I had been in the store all of 20secs & my cart was completely empty). 30 mins later the same employee comes out of nowhere, not manning his register on the other side of the store to tell me to come to his register to ring out while I'm still shopping. After being followed and harassed to ring out I of course did not go to his register and went to self checkout. Then two more employees in the self check out made there way to the other side of me not social distancing in the middle of a global pandemic to keep an eye on me. Then I observed two caucasian customers walk out and they the two males spoke to them with a good evening while a couple of customers of color walked out they didn't say two words to them myself included. I am appalled & this staff needs to reprimanded for this outlandish, inappropriate, racist behavior. Another issue I have is I don't see a diverse staff working here either. I can't believe Stop and Shop condones this prejudice behavior. Stay far away from here.
-
August 2020 by Maia N.
I would give them no stars if I could. The customer service I received this morning was ridiculous. They don't have enough cashiers so I take my two bags of grocery to self self check out. Mind you it's still crowded and small. The worker ANN..decides to wait until I'm almost finish and ask me to redo how I ringing my items and says i can't see what your ringing and mind you I've been shopping here for years and they have never questioned how I shop. I asked her does she want to go through my receipt and she keeps referring to putting my items in the bagging area which is very small and I had my own bags. She didn't want to go through my receipt and kept saying it's how the store wants it done. Well I would of bought over $100 worth of groceries shopping got 3 ppl but instead I walked right out . THAT STORE AND THERE SYSTEM SUCKS
-
June 2020 by Dion M.
We summer on an island. The Bristol Stop and Shop is the nearest large grocery. The quality, price and cleanliness of this store are abysmal. There are only 2 or 3 registered open no matter how many people are waiting in line to check out. We have decided to drive an extra13 minutes to the Fall River Market Basket. The quality and variety of choices are head and shoulders above the Bristol store. Check out is quick with multiple lanes open. We are saving about $45 a week compared to Stop and Shop.
-
October 2019 by Loukas Varas
Out of order 99% of the time
-
September 2019 by Neil B.
A clean, well organized supermarket with friendly employees. I'm used to crowded markets in Brooklyn, so shopping here was a pleasure!
-
February 2019 by Steve F.
It actually depresses me to shop here, but it's the closest grocery store to my house. This Stop & Shop goes out of its way to aggravate and annoy its customers. No matter how busy it is - - There will be no more than three checkout lanes open, forcing you, the shopper, to work for free by using the self-checkout lane - There will be no more than two people working in the "deli." They will literally be the slowest-moving staff members to be found. It's mostly Boar's Head crap anyway. - All produce will be halfway "gone," no matter how quickly they're going through it, which indicates they're being thrifty by buying old produce to begin with. Staff is largely unfriendly and incompetent. Selection is OK, not great. Periodically smells really bad, too.
-
September 2018 by Marcie D.
If I could give this ZERO stars I would. Have been in here several times since moving to the area. Staff is always rude. Store is messy. Today one of the staff literally stepped in between me and the shelf of product I was looking at . Instead of asking me if I needed help finding what I was looking for he squeezed in between me and the shelf with is back towards me, stepped on my foot as if I wasn't even there. He was apparently getting ready to add more product. I said 'sir you stepped on my foot. Didn't you see me standing here.' He said I did but thought you were going to move." I was so upset I left without shopping. I then decided to call and speak to a manager. A young man who identified himself as Jimmy the assistant manager came on the phone listened to my concerns and said he would speak to the employee and let the manager know as well. He never asked for my name or contact info. Just lip service. Shop elsewhere!
-
August 2018 by Virginia R.
Strawberries on sale had mold! Bought bagged romaine hearts with a week before expiration date and half the leaves had turned black. The produce section of this store is disgraceful!
-
May 2018 by Alberta R.
I had the pleasure of shopping here during what was apparently "the suits are coming for inspection so be on your best behavior day". Somewhere around 25 bucktooth dunces that looked like their mothers picked out clothes from a 90s JcPenny catalog flooded the store, literally my 2nd worst nightmare(my worst nightmare was dreaming I got a knock on the door and seeing a clown frozen in a block of ice holding a knife). Now, I get it, corporate is going to do corporate things. I didn't expect them, however, to practice ancient sumarian military formations in every row. Guys, I just want to get my preparation H. No need to phalanx around the medicated creams. ALSO, guy in the pinstriped clown suit, this isn't a buffet, I saw you eating those grapes. Please pay stop and shop the equivalent of 8 cents for their loss, thank you. Anywho, I don't think I've ever seen the employees on such good behavior. A clerk actually asked me if I needed help finding something. Something I've rarely seen in a grocery store. God was it annoying. The intercom at 5 minute intervals would blast something to the effect of "we appreciate our customers, check out these great deals." Well, Stop and Shop, if you appreciate us so much, STOP PRETENDING THOSE MUFFINS ARE POSTACHIO MUFFINS. WHO DO YOU THINK YOU'RE FOOLING? YOU USED WALNUTS AND FOOD COLORING. THIS IS WHOLESALE DECEPTION AND I'M CALLING THE COPS. Also,not relevant to this specific store, but peapod is a terrible service. If anyone wants to pay a premium for food one day away from expiration, shipped between the hours of 20 minutes after estimated delivery and right before bed when you're about to go down on your wife(to anyone at corporate that might read this, look that up and learn a thing or two), it's a great service. So theres the bad. Now the good....umm.... There is a cashier there who really hates her job and she is very entertaining. She should be manager.
