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March 2024 by Jodie Camirand
Great experience all around. We bought a houseful of appliances for our home renovation. Everyone was always helpful and friendly whenever we called or stopped by. Dede was very patient and helpful throughout the year plus experience. I would highly recommend Gil’s to anyone looking to purchase appliances.
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January 2024 by Joan H.
We have always had good experiences with Gil's, purchasing several appliances from them over the years. A few years ago we had trouble with the light in our LG refrigerator and called them to ask about it. They discovered that there had been a recall on that, and arranged for someone to come and replace the light and all the gaskets at no charge. Recently, the same frig, purchased in '07, had leaking water hoses. We called the same repair service and paid a service charge of $129 for them to look at it. Two days later they called and said the parts were no longer available. Period! I called Gil's and we wound up going to Bristol where Denise was RELENTLESS in seeking and eventually locating the needed parts. She had them shipped to us, then arranged for a reliable service to install them at a reasonable cost. We were even able to return a couple of the parts that were not necessary. We are very grateful to her for all her time, effort and patience and are loyal fans forever! Joan & Jim H.
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October 2023 by Mike O.
After looking at our beat up 20 plus year old appliance we determined it was time to replace them. After shopping around we decided to purchase them at Gil's and we were and are extremely satisfied with our purchases. Gil's expertise and customer service is outstanding. Sara (Our sales person) was knowledgeable, took the time to show us what our options were and provided everything we needed to get our rebate from the manufacturer (GE was running a promotion). Sara was awesome. The delivery and installation was seamless and professionally taken care of. A great experience!!! Only goods things to say about Gil's. Their showroom is great as well. Clean, organized.. not like those big box stores. If you are shopping for appliances, forget the big box stores. Choose Gil's In Bristol RI. You will be satisfied. Mike and Brendalee
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October 2023 by ViolatedTOS
People are very nice there. Also a dog to pet lol
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September 2023 by Nancy Perry
I am late in posting this review, but just wanted to thank Gil's for their great customer service! We had a refrigerator delivered with dents in both doors. Gil's sent a representative from the manufacturer who expertly replaced them within a few weeks, no charge. We were very pleased with the thorough resolution of the issue, and value the good care we received from a local business. Thanks again!
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September 2023 by Wayne Silvia
Amazing experience. They work with you to get the appliance that will do the job. I didn't really know what was the best selection to meet my needs, but Dede did. When it comes time to purchase my next appliance I won't waste my time or mymoney I will go straight to Gil's.
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August 2023 by Stephen Blakely
After a NIGHTMARE experience with Home Depot we went to Gils. Home Depot damaged our floors and did not install the units correctly. From the moment I walked into Gils the level of service was far better. Sandy triple checked all the details including what side the door hinges should be on. The best part of the whole experience was the delivery and the two gentleman who did the install. They were so professional and had so much knowledge. They did a full install in 45 min. Home Depot took 3 hours for a completely botched install.I will be a forever Gils customer for life!
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May 2023 by Matthew Smith
Gil’s is the best! Very friendly and helpful staff!! My washer arrived perfectly! The two delivery men were courteous and professional! I highly recommend! Thank you Denise!
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April 2023 by Edward Collins
Recently purchased a washer from Gil's.Very pleased with price on washer, help from sales associate, and delivery of washer. Will definitely purchase from Gil's again.
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March 2023 by Stephen J Coelho
Amazing Service, I have made Multiple purchases with Gil's for both personals and business. Always great insight on the best product for needed application!
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December 2022 by Kendra Hamel Snell
I am very pleased with the customer service and friendly help from DeDe there! She guided me in my online laundry unit purchase, with great advice and suggestions that I had not thought about. I placed my order on a Monday, and received delivery the following Friday! Gil's was great to work with, and I easily recommend them!
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November 2022 by Todd Baptista
So I found myself in the same predicament that many individuals find themselves. I needed a new fridgerator and yes, I had limited space requirements for a new one. After 5 different appliance store visits I was still stuck at square one with zero choices. I walked into Gil's Appliance store and approached the salesperson who was extremely positive, motivated and felt confident she could help me find what I was looking for. I actually had two choices and walked out shortly after my arrival extremely happy.I was helped by Dede who was very knowledgeable with brands and models of fridgerators as well as store policies and went out of her way to explain warranties and extended warranties. If I have an issue with appliance, yeah, call Gil's and "they" do the leg work in ensuring the the warranty is met not a warranty company that puts you on hold for extended periods of time or has you put your phone up to the fridge so the fridge can talk to my phone and tell it why the freezer isn't working (don't ask...). Very happy with Dede, she was extremely helpful. Met one of the owners who was very approachable and when spoken to stopped with her busy day and conversed with me without hesitation. Gil's is a five star appliance store with a large selection of many brand named appliances. Customer service is exemplary! No, I'm not related to the Gil's family, I'm not an employee nor am I linked to Gil's in any way. I'm just an average guy who is extremely happy with Gil's appliances and my new fridgerator.Thank you!
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October 2022 by Rebecca McSweeney
Gils has a very good selection and no-pressure experience with knowledgeable staff. I have bought quite a few appliances from them. The only problem I have is when I've tried to contact them. There is voice mail, which I almost always get when I try to call, and I leave a message, but it is not answered promptly at all. Sometimes it's many hours later, or even the next day, and there have been times when I have not gotten a call back. Someone should be hired to deal with the phones - the message thing isn't working well. Otherwise, this is a top outfit.
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September 2022 by Paul Samson
Whatever you need and appliances or help the very very helpful and knowledgeable when it comes to appliances. I would never go anywhere else. Go there order what you need and get the best prices in New England.
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September 2022 by Kelley O'Brien Cooper
Absolutely fantastic service. Went in on Tuesday needing a refrigerator. Unfortunately the one I wanted was back ordered and there were a few people waiting in front of me. Patty took the time to go over a few refrigerators with us and then offered us an amazing deal on the slightly dented floor model. She was able to squeeze it on the truck for delivery on Friday. The delivery guys were fantastic and even went into the basement when we couldn’t get the water to work. Problem solved and they removed the old one. I highly recommend Gil’s Appliance. Definitely 5 stars ⭐️ ⭐️⭐️⭐️⭐️