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July 2025 by Todd Longbrake
I recently mailed something from this location and misplaced my tracking number. I called, and Carmen saved the day. She was busy and asked if she could call me back. I was prepared to call her back later in the afternoon, but she called me 10 minutes later and gave me my tracking number, and my package is out for delivery. Carmen renewed my faith in customer service.
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July 2025 by Camila Molly
I just wanted to leave a quick note to apologize for how I acted earlier today when I called the UPS store. The woman who answered was trying to explain how Amazon sometimes refunds items separately, and even though she had a bit of a tone (which I now understand, considering how busy the store must be) she was still doing her best to help me. I got frustrated, started yelling, cursing, and even called one of her coworkers incompetent, which was completely out of line. After talking to Amazon, I realized that what she was telling me was actually correct. I feel bad for how I behaved and want to sincerely apologize. She didn’t deserve that, and I appreciate the patience she showed even when I was being difficult.
To the staff at this UPS location, I’m truly sorry and I appreciate everything you do.
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June 2025 by Marilyn Oliveira
Kristal and Alex are both wonderful people at the UPS store. They are kind, knowledgeable and slwa
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February 2025 by tressie mio
I arrived at this location around 5:40pm and asked if they would be able to print a document for me. They informed me that 62 pages was going to take too long to print prior to them closing at 6pm. I then had to drive to the next nearest ups in hopes they would be able to print out my document that was required for an early morning meeting for tomorrow.
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October 2024 by Deb Clark
This UPSstore on Gooding Ave has the best customer service. Every interaction has been a pleasant one. Always friendly, helpful and efficient.
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October 2024 by Mike Rozler
Levels below equivalent stores. Unable to do a simple document scan since capability is not enabled and only available to staff, which would be fine if there were notices posted on the wall. One rude staff member
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August 2024 by Danielle Moore
Their patience and assistance is very appreciated!
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August 2024 by Liz
Woman (redhead) behind the counter is rude and impatient. The other guy, so nice and polite. I hate going in there because of her bad attitude.
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June 2024 by Blackfish fishing
Horrible dealing with these people my package was supposed to be delivered yesterday somebody was home. My wife never heard the knocking so they drove away. Told me they would be delivering between 1230 and 430. I called him at 5:30 to ask them if I could pick the package up at the UPS store since I can see the van is parked at the UPS store I was told no because the van would be leaving. Do you think they could leave the package out so that I could pick it up since it’s the second day I’ve taken the day out of work, wasted my time and not getting my package today. I will contact the company I bought this from and I will complain hopefully they will use FedEx.
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May 2024 by Christine Manchester
Great service from friendly, helpful staff. Good work at good prices with delivery as promised. As a long-time customer, I recommend Carmen and her staff to anyone looking for a good local printer.
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April 2024 by Melinda Clark
My First time here in Bristol Ups stores, there're fast and Friendly
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February 2024 by Steve Micallef
Carmen is AMAZING! She cares about every customer that walks through the door. She creates amazing flyers, and she really cares about the Bristol community. Love UPS and love Carmen even more!!!
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January 2024 by Edward Groff
Every time I come here no matter how many people are there. The employees are always doing more than required. Always smiling using their manners . Any problems they will help “usually a few steps ahead of me”?. I can’t be happier to have this gem in town.
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December 2023 by Phaedra Echo
The staff was very accommodating and super efficient with dealing with the huge amount of Christmas traffic in the store.
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December 2023 by Jackie Taylor
Quick friendly service!
