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January 2024 by Ang L
I’ve said it before I’ll say it again, these guys are efficient and pleasant to work with! I recently needed emergency storage of half my home and was able to secure an adequate unit in roughly ten minutes, painlessly. 10/10 recommend!
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December 2023 by Marcy Ward
I have been happy with Extra Storage (other than the rate hikes) up until now. The person in the office (Coventry RI) had the door locked while he was in the back room (understandable), when he came out and saw me standing outside and heard me knocking he proceeded to try to print out an "out of order" sign for something. I could see him through the window. When I knocked again he very agitatedly said "in a minute", well, I had been out there for 5 minutes already in 40 degree windy weather... what happened to the customer comes first? I was freezing and just wanted to come inside. I would have gladly waited in the warmth for whatever he had to do. I am usually a very patient person but this was NOT good customer service. He did not know why I was there, if I had been looking to rent I would have left, never came back, and would have told everyone I knew not to go there. I am completely turned off by this lack of common courtesy, not to mention poor customer relations.
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December 2023 by TheDevinenos852796
My rate has continued to increase, despite the fact that the gate had been broken for half a year now. My belongings are less safe than when I first started renting my unit and they refuse to lower my rate even with the lowered security. I will be leaving here and would not recommend anyone else rent from these crooks.
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December 2023 by Victor Knox
Extra space has all sizes of units to rent! Theres alot of space! The staff Brian and Bill are extremely friendly and they go the extra mile awnsering all the questions I asked with a friendly manner! Brian and Bill personally go around this massive facility keeping it extremely clean also making sure you feel comfortable an satisfied!You guys are awesome!!! Keep up the great work!!!
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December 2023 by Robert St. Jean
The application process was quick and easy. The monthly rental charge was quite reasonable for our temperature controlled storage unit. Plus, the unit itself was very clean.Bottom line, I highly recommend ExtraStorage for safe storage of your personal possessions.
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November 2023 by Bethany Cipriano
This was my first time renting a storage unit. The staff here are extremely kind and helpful, answering any and all questions. No rushing you through. I felt safe and comfortable going in and out to grab my belongings whenever needed. Also very clean and well maintained. I would highly recommend them and I would use them again for sure.
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November 2023 by Michael Onsrud
Brian and Bill were very helpful and informative, great service! Facility is excellent, very clean and well kept. My only suggestion to the corporate office would be having overhead lights installed in the storage units.
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November 2023 by Roy Pocknee
Needed somewhere to store vehicle for the winter. Excellent service, Bob took us to see first unit, but too short for vehicle, so showed us next size up. Returned to office and set up agreement. That simple and efficient.
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October 2023 by Dustin Wagoner
YOUR STUFF WILL GET STOLEN HERE BEWARE! TWO family members robbed from this place! MOTORCYCLE STOLEN out a storage unit WITH NO BATTERY!? Catalyst converter and other items robbed from another family member? Detectives say happens all the time there! CAMERAS NEVER WORK?? Per the contract they make you sign there is no liability on behalf of the storage place. Almost seems like a well oiled operation…. Enter at your own risk.
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September 2023 by Joseph Aceto
if i could give no star i would. i had my car and trailer stored there and while those were there i got my catalytic converter stolen and my trailer was broken into. on top of that every three month the price goes up.
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September 2023 by Jon Ohare
The rental process was straightforward and provided convenient access to my things close to Rte 95. Moving out was equally convenient and they pro-rated my last months rent to my desired move out date
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September 2023 by Tony Picone
Great transaction to rent some space. Handled over the phone with Bill, then received all the documents via email for electronic signature. Very simple and efficient.
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September 2023 by Susan Coelho
I had a great experience with Extra Space Storage. It was an easy process to rent. The climate control unit I got was clean and most important bug free. When I was done with my unit, I just let them know and they closed my account right away. No hassles or overselling.
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September 2023 by johnny heath
When by online 4 months, you get a good price. After the 4 months, they raise it up. A $100 on a 10 by 20 storage. went to 247.00 per month to 347.00 per month. Who does this to people all at once? Never seen this happen in my lifetime. So said for everyone after spending time to put things in storage now how can people can afford this. This is not right ? ? ?
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August 2023 by Cheri Kelley
Bill was very helpful with getting me setup with a storage unit. He has excellent customer service and a great personality. I wasn’t aware the offices and storage facility were in separate locations, but it was convenient and right down the street. I could’ve used a map to find my unit though. It took me a bit of wandering inside the building and relocating my car, but it was easy to access and held much more than I’d expected which was a pleasant surprise. The process was pretty simple as a whole and I am happy with my experience.
