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January 2024 by Karen J.
Scheduled online to receive the RSV vaccine. I arrive and check in, to be called back to the pharmacy because they don't have the vaccine in stock! Had to reschedule for next week and listening to their conversation, they "think" it will be restocked. Instead of offering to call me to confirm that it's in stock before I arrive, I had to ask them whether I can call to confirm its arrival before my rescheduled appointment. Do better.
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October 2023 by Joann P.
I had an issue with the CVS Pharmacy in Coventry Rhode Island. They filled my prescription twice. When I tried to explain it to them last weekend the pharmacy tech: Megan told me I never came in and picked it up. It was put back after 14 days. I told her I picked it up on that 11th or 12th of October. She keeps looking at the screen and keeps telling me that's not correct because it's says here you never picked it up. This goes on a couple of times even though I keep telling her I have the prescription. Then she rolls her eyes and tells me she's not going to argue with me.
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July 2023 by Cheryl O.
Worst pharmacy in the State. Always under staffed. Meds often not available. Long wait turn around times. Rude unprofessional. Disgusting
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December 2022 by Deborah M.
To the Store Manager I'm leaving this review and the 1 star for the dishonesty of your associates and "management " titled people you have working there. I dropped off 3 packages to be picked up by UPS on 11/30/22 and 2 packages never made it to the location. Now I went today at 7am to find out if they are still there? No......this is December 9th. I go to UPS on Jefferson Blvd MY packages NEVER left your store after they got scanned so I call up once again and asked if someone could check. Nope not here. One more time today which is 3:45 I go and want to check myself we go up front and guess is what is at the top of the pile to be picked up? MY PACKAGES. The review stands but now I want to know Where were my packages all this time? Who found them? Why didn't anybody at least tell me? I want answers and deserve it. I go out of my way to make my patients happy and this is what I get in return. Bad customer service. I want feedback and will be calling your regional manager for infirmation.
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January 2022 by Kristen S.
If you looked up hot mess express in the dictionary, this place would be what you found. Pharmacy is always insane, never enough workers, always a problem with self checkout, just avoid and go the two miles up the road to the next CVS.
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November 2021 by Kenneth S.
If you don't use this pharmacy, don't start now. They take an absolute eternity to fill anything. They're drastically understaffed and can't handle the workload they have now. If they take your insurance, try Walgreens.
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June 2021 by Mark S.
One hour and a half on hold with the pharmacy and finally gave up. Pharmacy personnel seem OK in person so I am guessing management cuts corners when it comes to staffing. Moving everything to Walgreens.
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April 2021 by Jan R.
I usually love CVS and I shop there frequently. I get my prescriptions from CVS and I really like the people who work there. But when I walk into a bathroom in CVS I feel like I don't ever want to buy something from them or receive a vaccine or a drug that I need. I can't believe that they allow the bathrooms to get disgusting like this. It is certainly a reflection on the whole store and it disgusts me. I don't know why somebody an employee doesn't complain and say we can't work in these conditions. Because they really are terrible working conditions. Especially for a store that provides health care items. I just wish this was the only Cvs that had a disgusting bathroom but it's not the only one that I have gone into in Rhode Island where I have been horrified by the restroom.
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September 2020 by Carlos B.
It would be nice if they didn't hang up on you every time they don't feel like answering a question it's very rude at least once a month I have to go through the same process because they don't like to help people or they like to do is sit behind the counter and talk about people it's not cool I feel they should do more helping then causing headaches not everybody is on the same level you guys are on education so stop looking down on everybody because you are not the only ones in this world there's other people with issues and we owed you guys to get help not to get aggravated because you guys do not want to answer questions I think I only met one person there that was not a scum bag
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February 2020 by Holly b.
This company absolutely sucks exclamation why they're made me way on hold for 26 minutes and 40 seconds 1 day 6 minutes the next day I said fuckn this I'll just drive over there it's faster there such a******'s in their I cannot believe that we support that goddam CVSI hope you get your prescription out of there they are rude they are disrespectful and they are condescending! 5 them I am not doing business with them anymore and they suck! And I hope this turned you against them to exclamation one and I thought the truth on my side it'll show on my phone 26 minutes and 40 seconds who the f**** does business like that you should be ashamed of yourself you and just staff all of them well a lousy customer service you a give and for making people wait on over that amount of time that's absolutely disgusting! I'm definitely moving my prescription from the CV as on tiled Avenue and commentary Rhode Island you are the worst! Exclamation wine!
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January 2020 by Alan J.
17 min on hold try next day 14 min on hold 3rd day 21min on hold I give up will transfer to walgreens ? The fault is the boss ,he or she is does not care about customers !! This is not a pizza order place ! They are a pharmacy ,ans.the phone and try to keep some customers
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October 2019 by Sarah L.
Terrible patient care. Pharmacists see nothing wrong with telling a patient they can't take their medication for over a week because it's 'out of stock'.
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September 2019 by Erik R.
What a poorly run store! If I was the store or district manager I would be ashamed of this location and these front end workers. I wait to cash out up front for ten minutes.. TEN MINUTES! Just for no one to show up so that I am forced to use the self checkout. I'm sorry, I already worked my 50 hours this week and CVS was not on my schedule. I don't know if this is poor management or under staffing but either way it's a disgusting practice. With all of the other CVS's and Walgreens around, I will not be returning to this location
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December 2018 by Dee P.
i am on a heart medication. i received a 3 day supply as they were waiting for shipment. i called today and found out they have not received it. i understand it is the manufacturer at fault for delay, however, CVS has not updated me on this HEART medication in a week. i have had to call several times with them telling me it would be here. 3 day supply left and getting absolutely no information until i called. I expect CVS to keep me posted on the situation since it's an important medication that i need to take. Now i am panicking that i will not find this medication. I think they could be doing more than they are for me and probably others. So very upset. My son and daughter use CVS at other locations and they are happy with the service. So this review is for Tiogue Ave only. i will be transferring my meds to a different store.
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June 2018 by Cheryl L.
This CVS Pharmacy is horrible. I dread going. The only reason I go is because my pharmacy network manager is CVS Caremark (talk about a conflict of interest!) and I have to get 90 days worth of medications or pay full fee for them. By going to CVS, I get one month free. Well, customer service at this location is non-existent. Here is just one example (believe me, there are many). Today, I will be going there for the 3rd time in 1 1/2 weeks to pick up one prescription. I run out of medication in a coupe of days. The first time I went, they said we had to notify the doctor, we have to have a 90 day prescription and you had only one month left on your prescription. They said they notified the doctor 2X but did not hear back. I said fine, but it would have been nice to call me so as not to waste my time having to come in to be told this. They said they do not call people when this happens. I said rather than notify the doctor again electronically, to please call the doctor as there may be a problem with the notification system. They said they would. I go back in a few days. I am told they notified the doctor electronically but they have not heard back. I said did you call him? They said they can not tell from this computer I have to go to another line to find out what happened. I go to the other line - they tell me they notified the doctor 2 more times but did not hear back. I said the other person said they would call the doctor. They said well we do not call doctors. I said well she told me she would call the doctor. They said well we call after three times. I said well this is 4 times. She said well did you call the doctor? I said I did not call because CVS said they would call. I asked to use the phone and called my doctor and left a message. I told CVS it would have been nice if you called me to tell me this. They said sometimes they send electronic messages to my phone. I said the phone system CVS has is useless. It does not leave any messages. It says hit this button and nothing happens. Now I have to go back a third time to pick up this medication. You know what the problem is? CVS is a monopoly and with CVS Caremark, they rule the world. As a result, they do not care at all about the customer. By the way, when I call CVS they advertise this new shingles vaccine on the phone. Guess what? The vaccine is not covered by CVS Caremark!
