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September 2023 by Nic Sparrow
Just want to take a moment to thank the Coventry branch manager, Kyle, for taking such good care of me this week. I tried the online customer service support first, and after waiting 40 minutes, was not able to get any help. I called the Coventry branch, and Kyle stepped in and went above and beyond to help me out. He did everything he said he would do (including following up daily with me) to ensure my issue was resolved. In what would have otherwise been a very stressful situation, I felt very re-assured knowing he was keeping an eye out for me and would followup with everything he said he would do. I appreciate his professionalism, kindness, and understanding throughout it all. The absolute best customer service. Thanks again.
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November 2022 by Jim Ev
They don't want your business ... account that is ! ... one must apply for one before actually getting one then wait a week before a reply and you may actually have to do the follow up... lolMy opinion stick with your local big banks and credit unions ... wash trust got me in and out in an hour... you'll be happier in the end.
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September 2021 by David
Great bank and wonderful staff
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December 2020 by Eric Muller
unhappy & unresolved& i get to try again at the branch tomorrow
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July 2018 by Allison Marie
Things like this typically give me anxiety but Marcos was so kind, professional and informative. I never leave reviews but I had too. Glad I joined this bank!
