Advance Auto Parts is known for its exceptional customer service, as highlighted by multiple reviews. Customers report being greeted warmly by the staff, with specific praise for employees like Roland, Jimmy, and others who go above and beyond. They not only assist with testing batteries and finding the right parts quickly but also offer installation services, even in challenging weather conditions. The team is described as helpful and attentive, often taking the initiative to check vehicles in order to provide accurate assistance. Additionally, one customer appreciated the support with a semi-truck tire repair. Overall, Advance Auto Parts is recognized for its friendly atmosphere and commitment to ensuring customer satisfaction.
I was in first thing this morning and was greeted by Roland. He not only tested my battery but gave me options to make sure I was satisfied. Additionally, he installed new wiper blades for me in the rain. Awesome customer service. If there were more people like Roland in retail the world would be a happier place.
September 2024
Excellent customer service from everyone at the location. I walked in after having wasted a lot of time at autozone and I got my battery tested by the manager Jimmy and he and his team found the correct replacement and put it in so unbelievably fast. I was out of their in half the time I wasted at autozone.
January 2024
Great customer service! Young man that waited on me was very helpful and asked if he could come out to look at my vehicle in order to give me the right part that I was looking for. This is what I call great customer service! Sorry I don’t know his name.
