AutoRent

Most Recent Comments

• February 2025 by Noel Marold
  They don’t clean the cars before renting them again. I left a backpack in the car the day I dropped it off. I called later that same day and stated that I had forgotten the bag. The car was still in their custody and o was told they were going to do a thorough check and look through the car to find the bag before renting it out again. The dude did a half ass job (bag was in the backseat… large black backpack on dark gray seats) I came in being told that it would be in the building. Once there I was told they didn’t find it in the car. Kia called the person who rented the same car and she had found the bag as soon as she looked in the backseat.. never rent for them!
• November 2024 by Jonathan Doub
  Nick and his team were friendly, professional and just all around fantastic making our new car buying experience fantastic!
  
  Thanks,
  Jon & Jaime
• October 2024 by Jaimie Santagata
  I never write poor reviews and im an extremely cooperative person but I feel compelled to write this because of the horrible customer service I recieved. About a month ago I had to rent from autorent in tasca because my car went in for a recall. While the rental was in my posession a rock hit the windshield. Upon returning the vehicle I let them know about the scenerio. I was ready to rectify the issue however I could. I asked for a quote first for out of pocket thinking I may not have windshield coverage on my insurance. After about 10 days I recieved a quote for $1300 from Cassandra. I called to see if I could bring it to my repair guy. Days later I recieved a call from Ed the original guy saying to call he had better quote. I called back leaving a voicemail and never heard from anyone. That following friday I got my credit card statement and they charged me $500 without my authorization. I tried calling 3x speaking to 2 people Ed and Dennis with no answers. When my efforts to reach Cassandra proved futile I called Tasca in order to reach Autorents GM. Well Dorian the GM was rude and argumentive. Telling me they had been calling me for weeks leaving voicemails that I never recieved. This was a lie. She also told me my insurance wouldnt cover the special windshield they had to put in. So i was forced to pay $500 with nothing but a general reciept showing payment. Who knows where the money truely went. In the meantime I called my insurance and they assured me that I was covered with a zero deductible. I was reimbursed by my insurance company thankfully. If my car has to go into tasca ever again il uber because these people are ignorant and unprofessional but thats expected nowadays since no one does their job.
  
  Save yourself the headache and get a ride
• April 2024 by M. Moore
  This was back in 2019, nonetheless, I feel the need to share.
  I had a terrible experience with one of their employees, Madison. I received a call from her regarding a toll bill that had just arrived in May 2019, long after I rented in 2018. I bought this SUV from Tasca Ford and theu messed up my title paperwork. As I tried to clarify some details, Madison became increasingly defensive and condescending. She suggested that I was tarnishing the company's reputation and insisted that I take immediate action to pay a $127 toll bill. Despite my attempts to engage in a conversation, Madison remained rude and unprofessional, interrupting me, accused me of yelling at her and this was not the case, and she hung up in my face and refused to answer when I called back.
  
  Upon further investigation, it was revealed by the MA EZ Pass Customer Service Rep that the bill had never been transferred into my name. Consequently, all fees were waived as it was determined that the oversight was on Madison's part. It's worth noting that I am a Platinum Plus Member with Enterprise, and any toll charges are typically billed directly to my card. Unfortunately, this process was not adequately explained to me, and I did not inquire about it.
  
  I emailed slim@autorentri but didn't receive a reply, and I doubt the branch manager reprimanded Madison.
• December 2023 by Christina Gombar
  Good service, good car
• April 2023 by Hannah Veltry
  First tried to tell me that it was clearly written in the agreement that if I used my husband used our EZ pass, we had to add the rental to the account. Then tried to say that “9/10 people know you have to do this”. Yes, it’s clear that the agreement says we will be charge for unpaid tolls. If my husband was under the impression it was being charged to our EZ pass, he thought he was covered. Drives over the Newport bridge twice a day, had the rental for a week. What should have been less than $10 in tolls for us is now going to cost $250. Completely unwilling to admit they failed to provide that detail. Also are charging the admin fee per toll, not per bill they receive as it’s clear multiple tolls are being billed on the same invoice. This is absurd and unconscionable. Already had massive issues with Tasca when we bought the vehicle and now this when everything was under warranty. I’m disgusted by this company that has repeatedly just apologized with lack of accountability since the day we handed them a deposit.
• January 2022 by James Noonan
  Had my Volvo in at Tasca for service Tuesday 1/4. Lisa was very helpful with a seamless process for the service loaner. Excellent customer service. Thanks!
• August 2021 by Gary Parenteau
  I just had an oil change on my Lincoln today. Nick and Ed over at AutoRent took care of picking up my car and delivering me a loaner. They were beyond timely (early for pick up/drop off). They made renting a car with them and using Tasca's service extremely easy. A+ Service!
• June 2021 by Herb Germano
  Lisa Donahue did a great job Thanks for all your help.
• May 2021 by John Tirocchi
  Great cars for good prices. Customer service is 5 star easily. Went to tasca in Cranston for a rental and was helped by Nick. He made the whole experience so easy and effortless that I continue to rent from them anytime I need a vehicle. Great company with excellent employees.
• April 2021 by Shaun Hunter
  Easily the best rental car company ever. Anywhere!! And I know...I have rented at least 100 cars/trucks. Ed is a class act manager and does everything to make sure the customer is happy. This Autorent inside of Tasca Cranston is just amazing. How many people look forward to renting their vehicle? I do ! ? That is beacuse Ed and Tiffany are amazing. I feel like I am talking and dealing with a friend when I go there to do business. And to add to this world class service, their cars/trucks are amazing too! I love this place and find it to be the model rental car/truck company and how all businesses of this nature should model themselves after. Thank you Ed for all your wonderful customer service, vehicles and service. You know I'll be back! ?
• February 2021 by Luis Correia
  Great customer service, Lisa was very responsive and helpful. She had all the paperwork ready and even helped with the communication with the insurance company. Lisa made sure that all of our expectations were met. Highly recommend working with Lisa and her company. Also would like to mention how helpful Gina is. Great teamwork!!
• January 2021 by Bev Hilton
  Ed is a very nice guy. We rent from him all the time . Ed and the other staff are very nice and the price are great. Tiffany was very nice . Love renting from there
• January 2021 by Richard Lallo
  Ed andTiffany at the Tasca Volvo were great. Know what they are doing!!!
• January 2021 by Jocelyn Labbee
  Ed and tiff where very nice