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February 2025 by Roger Ramirez
What a great time and efficient visit. I needed to make a change to my profile and they attended me so fast and out the door.
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October 2024 by J&L by Turo J&L by Turo Rental Car Orlando MCO
Five Stars Costumer services. Stalin was a great help.
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September 2024 by Jessica Gomes
I had the pleasure of meeting Marlon this morning- what an asset to the company! He notarized a document for me. As a notary myself, I have encountered tellers who do not know how to properly notarize and I've had to have documents corrected. Marlon did everything correctly and explained to me what he was doing- he is a GREAT notary, following RI Notary Laws! I had questions about employment opportunities at BOA and Marlon was very helpful and enthusiastic with his answers. It is evident that he loves his job! Thank you Marlon!
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September 2024 by Marco Moretti
This is the third time I’ve gone in for a bank check and they say “the machine is down” very inconvenient. I’ve been with Bank of America forever and for the largest banking institution around I’d expect better
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August 2024 by teth c
No wonder the branch is ranked so low. The wait times are so bad and there is absolutely no appreciation of customers. At the busy time, they often have one banker helping with no regard to the line.
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August 2024 by Glenda Pachecco
I am a person with very limited time.I made an appointment for today at 9 in the morning and I was there punctually.I had to leave at 9:30 because I had more commitments and no one attended to me, no one came out to check because I had been sitting there for half an hour.If I got an appointment it is because I really had several matters to organize with the bank and no one attended to me for half an hour.Now I have to wait another week to get a new appointment of course at another agency Never again at this one.
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June 2024 by Amy Kasprzycki
Had appointment with Gilbert Medeiros and he was excellent! Understood my situation and explained everything I didn’t understand. Highly recommend.
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April 2024 by Andrew Montella
They will help you, expect an extreme attitude with deep sighs. How is this branch open?
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April 2024 by Eli Osorio
There is a service in Spanish, it is the Cranston agency.
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April 2024 by Michael Mazzatto
We had an appointment at this location. We were supposed to receive a text or email to confirm but We never received one. Called this location for an hour and a half, trying to see when the appointment was scheduled for. . No one picked up. We have decided to do our banking elsewhere.
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March 2024 by Melissa Polanco
Absolutely horrible customer service! Have to make an appt to open a simple account that takes 30 minutes tops. I’ve been a customer here for years and no customer appreciation. No one even greets you except the security guard. For being such a big bank they have no excuse for treating customers so poorly!
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March 2024 by Mr Green
The tellers don’t appear to like their job. Atmosphere very sullen all the time. Never a smile, never friendly. Always have to wait even when it’s slow. I only go here when I have to, otherwise I use another branch. If their drive-thru is down and you tell them, they don’t say sorry or thank you, just ok. Then, they don’t immediately turn a sign on to let the next person know. Whoever hires, trains and manages needs to be replaced immediately. Lots of negative reviews here, but nothing changes. Please don’t bother to respond here. Just do something!
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March 2024 by Jeff Fox
Great parking lot. There is plenty of security lighting. Easy access but not as convenient as the drive-thru.
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February 2024 by Miguely
Can be a little more professional
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January 2024 by Naomi Zaza
I've come here a for some months now, I have noticed that the tellers seem to get bothered every time a request is made for change or deposits. As someone who works in customer service, I understand that it can be a challenging role. However, their frustration over task like deposits (their job) is concerning. In my opinion, customer service requires the ability to greet customers with a smile and provide pleasant interactions. A friendly greeting like "Hi, how are you?" or "Have a good day" can make all the difference. I hope the management addresses this issue promptly as I will not be returning in the future.
