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January 2024 by Shanel O
Cindy, the store manager was great and very helpful. I had an awesome shopping experience ?
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January 2024 by Vincent Orcel
Love it. Especially on the 75 percent off sales!
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January 2024 by C Banick
excellent products and service.
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November 2023 by Kelly F.
This location is so terrible. I typically just order online and pick up and never have any issues at the Smithfield location. This location always seems to be either very busy, or there are employees stocking, but not enough helping at the registers. The last time I went, there was very long lines, and it took about a half hour for me to pick up an online order. Typically in a Smithfield store, I can approach any employee and they will look it up on an iPad and give it to me so I don't have to wait in a lengthy line. Today was extremely disappointing. I waited about 25 minutes and there were only two people in front of me in line. One person was there to pick up their online order and found one but the other one couldn't be found because she had actually ordered it to a store in Connecticut. The other woman in front of me was picking up an order but two items were canceled, but actually in stock so she waited while the employees got them for her to purchase. By the time I was at the front of line it had already been 20 minutes. I gave my online order number and the girl begins to look for it. At one point someone else approached the girl, so she started helping that person. There are multiple people working at the register and it had been about 5 minutes longer, so at that point I asked somebody else if they could just grab my order since I've been waiting there for a very long time and was on my lunch break. She started to look and couldn't find it. At that point. I just said to write my number down and they could call me when it was located and I'll pick up tomorrow on my next lunch break because I had to get back to work. The employee wrote down my phone number, but never called me back. I then contacted customer service to see if my order was delivered to the store and they said it actually was at the store and it was ready. They attempted to call the store, but just like I had, there was just an answering machine in no live person to speak to. Extremely frustrating and clearly they do not value your time. Very disorganized store. Zero stars would not recommend.
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October 2023 by Puppylove126
I walked in on the Annual Sale, which I did not know was happening. I've been going to this same store for years. I went in and finished buying gifts for my nieces birthday. There is such a wide range of gifts for others or to treat yourself that you cannot leave without finding something smelling yummy, especially this time of year. It's a fragrant paradise.
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September 2023 by ShihTzuMom
I walked in on the Annual Sale, which I did not know was happening. I've been going to this same store for years. I went in and finished buying gifts for my nieces birthday. There is such a wide range of gifts for others or to treat yourself that you cannot leave without finding something smelling yummy, especially this time of year. It's a fragrant paradise.
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September 2023 by PuppyLove
Awesome pick of all different kinds of fragrances in candles body sprays room sprays sanitizer body cream lotion and a wide array for men
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July 2023 by Dolores Ventura
Very calm and peaceful environment nice staff
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July 2023 by James Oconnor
great place to shop my daughter loves coming here
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May 2023 by Maria
Love the foaming hand soap. Lovely scents.
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January 2023 by Elizabeth Gannon
I waited 4 days for an online order to be fulfilled. When I called, I was told to come in then they'll gather my products while I wait. Seriously?? Very poor customer service.
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January 2023 by kendra
It's nice but sales people are right on top of me. Hard to browse peacefully. Often act like I may steal something. Ugh.
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January 2023 by Jean Moore
They were very nice and friendly I will shop at this place again
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December 2022 by Robert S.
Whenever Bath and Body Works has a sale (like the Semi Annual Sale), it's time to go and check things out. They had many display tables with item 50-75% off...so I grabbed some nice lotions at 75% off, paying about $3.65 per 8 oz .... which usually sell for about $15. They had a lot of people inside the store today and the line to pay was about 20 deep, so it took me a while to pay and get out of there...the weirdest thing happened....when I was checking out....the cashier asked me to approach the register when it was my turn...I did. I placed my 3 items on the counter...she rang them and then....she walked away..... I waited and waited and she did not come back...the next cashier over looked at me and I said....is there something wrong???? She said...I'll take care of you....which she did after she finished checking her patrons out.... Weird ?!?!? And poor customer service in that sense...after I paid, I saw the "original" cashier checking people out three registers over...
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December 2022 by Renee Trafford
I placed an online order a week ago and still haven't heard from them. Very disappointing.
