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March 2025 by Greg Beaune
Had the branch call me to schedule a financial check up. I made an appointment, showed up 5 minutes early, and waited until 20 minutes past scheduled time for the associate to speak to me, and she had no information on our pending appointment. Was told it would be at least another 10 minute wait.
If someone can't manage their own schedule, how can I trust them to manage my money?
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December 2024 by Bonnie Seal
ATM is always having an issue .
It’s a Waste of time better to go to a different location
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May 2024 by K R
This bank is unbelievable! The absolute worst customer service ever. They have held our Equity Line of Credit Hostage since it's funded. Over 3 weeks and we still cant use our line of credit. I live in a $700,000 house, private community on a golf course. They only have a $200,000 HELOC on my property and I try to use one transaction, they flagged it is fraud and they held my line hostage for 3 weeks and will not give me my money. DO NOT USE THIS BANK THEY SUCK!!
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May 2024 by David Spirito
I moved my banking to Washington Trust, so I closed my account and paid the balance in full, at the branch. I also requested they put a stop on any automatic payment attempts. Was at a $0 balance. Somehow had a few charges go through (most were blocked) and resulted in overdraft fees. They would not remove the fees. I said I would gladly pay the principal only. Called the 800# and they said go to the branch for a fee rebate form, branch employees had no idea and never heard of it said try the 800# again! This level of incompetence is infuriating I decided to not waste anymore of my time and paid their fees. I wouldn’t recommend Citizens.
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February 2024 by Lee
One of the worst banks. The staff is rude and they don’t value good customer service at all. I walk in other banks and get greeted by name when I walk in, they also care to have a conversation with you, ask how your recent vacation was etc! Such a difference! Citizens has a very bad reputation, and people know it. This review won’t do anything because they don’t care, you’re just a number to them. They want you in and out.
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February 2023 by Lisa Nazarian
Services is terrible waited in line for 30 min
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March 2022 by Denise Zanzarov
Why do you close at 4 everyday? Not convenient for other people who work until 4. At least stay open until 5 on a Friday.
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September 2021 by Palmer Piekarski
Why are you guys allowing people to steal money from my girlfriend and then do nothing about it?
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June 2021 by J. M.
Citizens bank appears to have zero issue with continuing to inconvenience their customers and using COVID19 as the excuse. Its officially been 14 months since COVID19 arrived, with millions of people vaccinated, and yet Citizens bank branches continue to operate within the hours on 9 to 4(5pm if your lucky). Basically, if you have an issue with your ATM card and work anywhere else in the world during the day, forget about cashing a check at an actual bank and having access to your money. As usual Citizens cares more about making money by cutting branch hours and jobs than returning back to normal operating hours. As the victim of fraud and the resulting deactivation of my card at 4:30pm, I cannot withdraw money ANYWHERE in the state until tomorrow. Thank you Citizens, much appreciated. Remind me again why I continue banking with an institution that would wait longer than every other institution to return to normal because it benefits them?
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August 2020 by Jan R.
I have been a customer of this bank for longer than I can even remember. Actually even before they were citizens. And I find that they are ATM machines are so frequently not functioning that it is really annoying. They have new ATM machines now the ask you a million questions but still don't function consistently. The customer service inside is always very prompt and very polite and kind. But I hardly ever go inside and I would just like to have the drive up ATM machine work when I need it.
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June 2020 by Steve Silva
The service at Oaklawn Ave branch is awesome! Have never had a problem here with any of my accounts. Been coming here for years :)
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April 2019 by Myranda P.
I had an issue with the drive thru atm on Monday. I spoke with this branch 3 times on Tuesday & was promised a manager call back which never happened. I spoke with Christina 5 minutes prior to closing, she promised me a call back and she followed thru, she not only called me back within 15 minutes but she was also able to resolve my concern. I want to be sure she is recognized for her EXCELLENT customer service. She is definitely a great reflection of your company. Thank you CHRISTINA!!
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September 2018 by Carol B.
This review is for the Oaklawn Avenue branch on Oaklawn Avenue, Cranston. Went to drive thru on 9/22/18 at 11:30 a.m. with some ones which I wanted to exchange for a higher denomination. Cash!! Was asked if I had an account as they do not process anything for those without an account. What!?! Since when does cash exchange require an account. Well, Citizens Bank, you will be losing a customer of 25 years due to the stupidity of your rules. May have been just the teller, but even so, shouldn't common sense prevail: be it the bank or the teller?
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February 2018 by GIEE M
Horrible service - Stay away!! Rolled over a CD two days after expiration and they still charged me a $50 early termination fee. You have to constantly check your account and watch for these mysterious fees. Interest rates are not competitive unless you're a new customer (3-month CD is .o3% when local and national average is above 1.4% -Crooks!!!!). God forbid if you complain "Well you don't have your entire life savings in our bank!" FU !!! Citizens I will be looking for another bank.
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February 2018 by Giee M.
I have been at this bank for over 20-years and now I'm looking to transfer. Recently rolled over a CD a day after expiration and they charged me a $50 dollar early termination fee?? They fixed it after I noticed it and called but what if I didn't catch it? The CD is at 0.3% (National avg is like 1.5%) so I'm making like $1.50 in interest on $5k and you're going to charge me $50 WTF?!?! Bank will also charge $25 for a check book? Shitty bank - you're better off sticking your money in a jar at home.
