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September 2023 by Lyndsay Mae
I always feel so well taken care of here. Sarah is the best masseuse I've ever had, she makes me feel so comfortable.
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September 2023 by Sean Forsberg
Get your chic gift cards to this place for any occasion.
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August 2023 by Matthew Wheeler
I booked my first session at the Massage Envy Cranston location a little over a year ago when I received a gift certificate for my birthday. I wasn't sure what to expect, and sort of had the bias that a massage from a franchise location in a chain wouldn't match the quality of the independent LMT I used to see until he had to give up his home studio. As I put it to a friend, "You don't go to a McDonald's when you're craving a burger." And BOY was I wrong.I booked at Cranston totally by coincidence, because of all the area clubs, they had an appointment I could make with a therapist who offered firm and deep pressure--I had some tension areas I didn't think would respond to a light pressure "relaxation" massage. When I arrived the staff were warm and welcoming. I got there early and they told me a little bit about the structure and benefits of a membership, but I didn't feel pushed. Then they brought me to the "Tranquility Room" to relax and wait for my therapist.What followed was the most incredible massage of my life. My therapist quickly identified knots and tension areas I didn't even know were there and maintained a deep pressure for the entire hour, which must be so physically taxing. They were extremely professional and conscientious about consent and draping. When the hour was over, I didn't want to move from the bed so I could savor the feeling (it turns out I didn't need to worry, because the relief from that massage lasted for days). When I went back to the front desk to tip and rebook, they mentioned the membership again and did not push when I said I wanted to think about it--besides, I was so blissed out, I don't think I could have legally signed anything! When I came back for my next appointment, though, I had made up my mind and signed up for the membership, and have gone monthly ever since.I have been meaning to write this review for some time (though I am hesitant to name my amazing therapist and create more competition for appointments), but I'm doing so now because I recently went to a different location and it made me appreciate how top-tier the Cranston team is. This other ME location, "Location X", had very inattentive front desk staff. They didn't tell me where to go to wait, so I took a chair around the corner not realizing they had a tranquility room further back, and spent my waiting time listening to them swearing and complaining about how one's boyfriend was a "******* l****** The massage itself was good, but the therapist had a very awkward bedside (tableside?) manner, and was very laissez faire about draping, leaving my underwear exposed for part of the massage, though the massage itself was above board--I wasn't bothered but others might be. Just a completely different experience.It just made me realize how amazing the ME Cranston location is. If you're like me and maybe a little biased against massage "chains," or had a negative experience like I did at a "Location X," I definitely recommend you challenge your preconceptions and give it a try there!
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May 2023 by Diane Perry
I would have to agree with James. I bought a prepaid package but was not told at the time that it was non refundable and that any addons were not included in my prepayment.I called twice already and asked that a manager return my call and have not heard back.Very disappointed in the management of this place.I would not recommend this to anyone.
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May 2023 by D Chavez
My massage therapist was excellent but the atmosphere is bleak, it's always cold, doesn't smell clean.
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March 2023 by James Cain
If you’re interested in Massage Envy as a new customer, I highly recommend that you book and pay for your appointments one visit at a time.Massage Envy will offer you a discount for upcoming additional appointments if you join as a member and pay monthly with auto pay.Massage Envy is very mismanaged.My wife and I found it very difficult to schedule an appointment with-in a week’s time as they were always booked. We had had to book appointments several weeks to a month in advance, which unfortunately, quite often we had to change. In the meant time, we were paying for appointments every month, unable to get an appointment that fit our schedule and accumulating a significant number of pre-paid appointments.We tried to freeze the auto-pay to catch up with the unused appointments, but Massage Envy doesn’t provide services while the account is frozen even though the appointments have already been paid. Also, they won’t reimburse you for the unused pre-paid appointments if you decide to cancel the membership.Massage Envy is a very parasitical, corporate, money oriented organization that doesn’t put the customer first.Avoid Massage Envy.
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March 2023 by Giana Carey
Michelle is the absolute best!! Thanks to Michelle and her amazing, relaxing and hydrating facials, my skin has never looked better!!! She is so knowledgeable of all the services and products Massage Envy has to offer.
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February 2023 by corrado marcucci
Bought a gift card for my Fiancée and if someone were to ask me what my opinion for the experience was, in a word Awful. Avoid them, go some where else unless you like being talked down to and dismissed and lied to.
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December 2022 by Rabia Rashid
Recently got a membership and had the best massage yesterday. Erin is excellent! Booked my next appointment with her too. Highly recommend.
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December 2022 by Julie Whitlock
Derrick was amazing!!! He hit all the areas that needed work with the exact right pressure. I already booked with him again and am looking forward to it again.And Betsy at the front desk is so sweet and enjoyable to chat with.
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October 2022 by LoriAnn Garde
Very welcoming vibe! Listen very Intentively. Explain what maybe happening to my skin and gave me some advice. Facial was so relaxing, with a Gentle touch. Highly recommend Kris, can’t wait for my next visit. Thank you
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October 2022 by Holly R
I had my first massage appointment with Gennadi at the Cranston, RI location. I’ve had hundreds of massages since I was in my late teens and I have to say this was one of the top three worst massages I’ve ever had.I’m not complaining about the pressure of the massage, most of the time that was fine (albeit very inconsistent). But the masseuse was rough, rushed, and lacking any flow and fluidity. He would spend two seconds on my neck, then VERY QUICKLY move to my upper back, or from upper back to shoulders. Swedish massages are supposed to be slow, fluid, with long strokes, and consistent pressure. This massage seemed like it was from someone who never took a massage class in their life.I also asked to have time focused on my glutes. The only thing he did was roll me side to side while putting light pressure on my glutes. All other massage therapists I’ve had will typically use their elbows to work into the glute muscles. He also only spent about 1-2 minutes on the glutes.I also asked to have focus on my neck. There was no stretching from side to side like I’m accustomed to and he only focused on one trigger spot on my whole neck. I told him afterwards that my neck hurt and he blamed me for being too tense. No, a nice slow, steady, and fluid massage would have done a world of difference and would have prevented me from tensing up.The whole time I wanted to stop him and tell him I wanted to see someone else. Like stated above, this was not a pressure issue. So, I wanted to comment in the terrible technique, But, how do I teach a masseuse the correct technique?! This is very different than saying, “please apply less pressure”. I can’t even believe someone with these skills Is even employed as a massage therapist.This whole experience has me rethinking my membership. If this is the kind of massages I will receive I do not want any of them.I did relay this information to the woman at the front desk who checked me out but she didn’t even apologize or offer any type of remedy. I shouldn’t have had to pay for a massage this bad. I’ve literally had better massages at my nail salon when I get a pedicure.
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October 2022 by Kristy Colon
Nicole is amazing. I’m 3 months post op from having a mommy makeover and she has really helped me in my recovery process. I’m so sad she’s moving away and will no longer be at ME. She will be missed.
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October 2022 by James Lanzi
I have not had a bad massage in all the times I've been going to massage envy. I have 3 therapist that I work with. All great and knowledgeable, so when I arrive they know what areas they need to massage. Front counter is great with appointments and commumicating with me on scheduling.
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September 2022 by Kellie Young
Janet is always the best. She is very personable and very professional. She is an excellent therapist and very easy to talk to making the time with her enjoyable. You always feel better after seeing her.
