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March 2023 by Ryan D.
I'll say this about Mod Mama, some employees are amazing- and others are not! We walked in there when we first found out we were pregnant to look at some baby gear and a wonderful younger staff member helped us out. I wish I got her name because she was incredibly helpful. She gave us a gift bag with some details about registry info, information on all the car seats & strollers, and just was able to manage the store all by herself dealing with multiple customers as they JUST opening one busy Saturday morning. Idr her name but she was amazing. Flash forward to just recently when we went in, now in our third trimester and wasn't even GREETED at the door by anyone. There were two employees working, one younger and one older woman with dark short brown/black hair. When we asked about the Nuna car seats, the older woman with the short black hair didn't even want to give us the time of day. We were looking for more information about it and she just told us that the Nuna car seat they have on display is the only Nuna car seat they can sell or something like that. She didn't come over and offer us a product demo or nothing. And the store was EMPTY. It was just me and my wife there. Instead, her and the younger employee was too busy trying to order Starbucks from next door. We did end up spending some time in the store checking out clothes & whatnot and did walk away with a $60 sleeper, but neither employees tried to help us in anyway shape or form and we were there for a good half hour. Granted, it was towards the end of the day, but this was a complete 180 from our previous experience here. I will say this, Mod Mama still tends to be the best spot in RI to grab baby gear & clothes but whoever doing the hiring needs to take a hard look at their employees because some of them can care less about the customers! Please take appropriate action! Being new parents is scary and having someone showcase & demo all the nice brands out there is sooooo nice to have locally. Other recent reviews mention the same sorta customer service, I just hope it doesn't stay like that.
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March 2023 by Tony A.
Came in at 6pm 3/8 to make a purchase on a nuna damixx and a nuna lite rx and not one single person came up to assist us. Stood in front of the register for 5 mins to not get assisted. Ill take a ride up to pottery barn or magic bean to get some help.
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February 2023 by Ashley Johnson
How judgmental do you have to be to stare down at two potential clients to force them out of the store? These two young ladies, especially a light hair brunette with a nose ring would not stop staring at myself and my husband. Jesus Christ if you think we’re going to steal something, at least come to introduce yourself to keep a better eye on us. This store is literally not even 10 minutes from my house but I’ve never been so agitated and it’s led me to go somewhere else. Whomever owns this location, try to get employees who aren’t judgmental as heck. Never coming back.
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February 2023 by Pronay Serao
Very satisfied with the quality baby product and service!
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October 2022 by Brianna D.
I walked into mod mama after reading the reviews figured I could purchase something unique for my newborn baby girl. Some how some way I was over charged on my credit card. I approached the manager maybe owner Julie and she had stated they do NOT do refunds. This matter was NOT my fault as I was over charged by them. She proceeded to tell me I can either have a check or store credit... 2 weeks went by still have not received the check. I called the store 3 times only to tell me they were busy with customers EVERY time. My mother then called and sure enough she got the supervisor on the phone and then was hung up on. We drove to the business where "Julie" was confronted and denied writing the confirmation on paper about my refund. She signed it and wrote it. My mother face timed me and showed me her OF COURSE it was her, I had to remind her of the incident for her to recognize HER OWN SIGNATURE... go figure ... Long story short TERRIBLE CUSTOMER SERVICE my refund was NEVER MAILED OUT it took multiple calls and even a appearance to get my money back !! NOT EVEN A APOLOGY NOTHING SNOBBY EMPLOYEES.
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September 2022 by Grace Fu
Very cute store, they have a lot of jellycat!
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January 2022 by Beth Worth
Such a fun place to shop! Everything is adorable and high quality. The staff is knowledgeable about every brand they carry and give great gear recommendations and demonstrations. They really helped this first time mom figure out what I actually needed on my baby registry.
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November 2021 by Nicole Cameron
Great curated selection of quality baby merchandise and friendly knowledgeable staff.
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September 2021 by Amanda B.
I had a really good experience visiting Mod Mama to check out the Uppababy strollers and car seats before committing to buy them. Ruth showed my husband and I all the attachments and how the devices worked. She was extremely kind even though she knew we were just looking. She helped up set up a registry with their store for the people in my life that prefer to shop in person, she even took my Babylist information and password and hooked up my mod mama registry with my online one, creating one less thing for me to have to do. Also side note, they had some of the cutest stuffed animals I've ever seen!
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July 2021 by Lauren Berard
Apparently you need to look like a million bucks to get any sort of respect in this store. I was going to purchase a few things for my daughter due in September and I got nothing but dirty looks yet nothing was said to me. I haven’t felt this uncomfortable in a while and I ended up just leaving. I really regret not saying anything to the woman working though because it is a shame to make a customer feel like that. All I can think of is maybe because my purse of the day was a little backpack they thought I would steal?
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June 2021 by Sara Gomez
Love it! Always have quality gifts, products are well worth the money! Lively and friendly staff who are all super helpful and knowledgeable on the products in the store!
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May 2021 by Hannah Broomfield
If I could give zero stars I would. Came in with my mom and daughter to look at some dresses for my her. Was followed around the entire time by the woman working. It seemed like she thought we would steal. This was very upsetting and made the time in the store uncomfortable. Felt like we were being judged. I wanted very much to buy something but after that experience I'm all set and will be telling anyone with small kids this is how they treat potential customers.
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January 2021 by Aaron Mack
Excellent store we stumbled upon looking for Christmas gifts for our one year old. Quality items, good prices, and very friendly staff.
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August 2020 by Linda M.
Great store,great products! I had such excellent customer service there. I did FaceTime with a wonderful employee who was patient and explained everything I needed to know without actually being in the store. Their products are pricey but worth it. There are less expensive pieces of equipment but they do not work as well and they do not hold up as well as some of the cheaper pieces you can find elsewhere. I highly recommend mod mama.
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March 2020 by Michaela Deuse
Always a positive experience at mod mama! Staff is friendly and knowledgeable, always going the extra mile to assist. I was in the store one day making a purchase and inquired about another item that was out of stock. Shortly after I left, I had a message that the item had arrived. They held it aside for me and I stopped back when I was able to pick up and purchase. They also host many in store events, to include Uppababy Tune Up and a silhouette artist!
