AAA Cumberland is a local branch of the renowned AAA organization, offering a range of services to its customers. According to the reviews, the service provided by the Cumberland location has been a mixed experience. On the positive side, customers have praised the excellent customer service they received. One reviewer mentioned the pleasant and efficient agent who assisted them in transferring their insurance to a new vehicle. The agent also provided helpful advice on how to schedule a DMV appointment closer to the customer's location, which was greatly appreciated. However, the business has also faced some challenges. One customer had a negative experience when they needed to cancel a cruise due to a medical issue. The customer claimed that AAA "left them high and dry" and that their insurance company was difficult to work with, refusing to pay. This suggests that the insurance claims process may have been problematic for some customers. Additionally, another reviewer shared their experience navigating the Rhode Island DMV, which involved multiple trips and challenges. While the reviewer praised the assistance provided by the AAA Cumberland location, particularly from Pam DiSalvo, the overall process of purchasing a vehicle from an estate was complex and time-consuming. Overall, AAA Cumberland seems to offer a mix of positive and negative experiences for its customers. While some have praised the customer service and assistance provided, others have encountered difficulties with insurance claims and dealing with the DMV. The business appears to be making efforts to address customer needs, but there is room for improvement in certain areas.
Had 3 registration renewals was in and out in about 10 minutes staff very pleasant and helpful
March 2024
Went to AAA to book a cruise bought the insurance for the cruise flights and hotels to and from had a foot infection doctor recommended I canceled the cruise AAA left me high and dry poor service their insurance company difficult to work with and still refuses to pay shame on AAA they have gone downhill
October 2023
Very helpful even recommended the staff travel agent for my future plans!
