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November 2023 by Leslie Willis
Be very careful if you buy a car here. My mother needed to buy a used car a few years ago. They had one that we liked and was a fair price according to Kelly Blue Book, so she bought it. It had been in an accident and we were told that the insurance company didn't want to fix it so they totaled it out and Blacktone Auto Body bought it and fixed it up. I didn't find out until 2 years later, after my mom passed, that there was a salvage title on the car. That fair price now became a joke because it wasn't worth hardly anything because of the salvage title instead of a regular title. We were not told it would be a salvage title. I didn't even know there was such a thing. Plus, my mom paid the full amount in cash so there wasn't a finance company holding the title that would never have financed a salvage title. My mom was 85 and took care of her own finances so I'm sure so she just put away the title for safe keeping when she received it, not realizing there's a difference between a title and a salvage title. It took about 6 months for my mom to receive the title because the previous owner had never signed off on the car being sold. I would have thought that it would have to be disclosed that there was a salvage title instead of a regular title. This was a car that my mother paid $10,000 for and 2 years later, I could only sell it for $1,500 because it didn't have a regular title. Blue book value was $7,000. It left a bad taste in my mouth that a small local auto body shop would be deceptive like that. It makes me wonder if they're above board on everything else. This is my opinion after what happened to my mom, so I would be careful of what you buy from them.
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August 2023 by Krysta Maceachern
Getting into a car accident absolutely sucks, dealing with car insurance- also sucks. However my experience was amazing with black stone auto. Christie was nothing short of helpful with getting my rental and all of the insurance squared away, and when I picked up my car it was practically brand new! They shined my tires and my interior looked amazing. Hopefully I do not find myself with another car wreck, but if I do, I will be coming back here!Service: Body & Trim
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July 2023 by Devon Andrews
Biggest scam out there. Tried telling me that they couldn’t drop off my car on my own private property because it was leaking coolant. Only wanted to keep it in their lot for the weekend biggest scam out there. No one that works here is a genuine person.
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June 2023 by J M
This business is just what you hope to find when you need repairs after a auto accident. Paul and Chisty are great. They were friendly, effiecient and helpful, plus the work on my car was perfect!J. MacomberServices: Painting
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April 2023 by Ed Gil de Rubio
Great experience. Incredibly professional. Looking out to help the customer. I highly recommend them.
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January 2023 by Paulette H.
As upsetting as an accident can be, when my car was towed ,I found comfort and outstanding service at Blackstone Auto Body. From Chris at the front desk who offered support, to Paul who gave fact-based insurance advice, to Enterprise who dropped off a great rental vehicle, the potential for a very unpleasant time turned into a seamless and very pleasant experience. Highly recommended! Professional and experienced - my car looks like new. Could not be more satisfiEd.
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September 2022 by Amanda Wisniewski
Due to covid parts weren't immediately available which was expected. I was kept in the loop with time frames and they were able to get me a rental while I waited. My car came back and looked brand new inside and out. I was very happy with the quality of the work and feel that they went above and beyond my expectations. I would highly recommend.
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August 2022 by Amy Ignacio
I was rear ended and chose Blackstone Auto through my insurance. They made the entire process very easy and hassel free. Big Paul and Paul were amazing at estimating the damange and coordinating the insurance and rental car. When I dropped my car off, the person from the rental company told me that my rental wasn't covered and I'd have to pay, but he'd give me a discount (thanks....). I told Paul who, after a few phonecall, worked out the whole situation and the rental was free. They even washed my car! The custormer service is amazing at the garage and I'm going back!Service: Body & Trim
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May 2022 by Nabila Hassan
Used body shop to fix my car after collision. Great results, great manors, and experience.
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February 2022 by Amanda Whelton
Due to covid parts weren't immediately available which was expected. I was kept in the loop with time frames and they were able to get me a rental while I waited. My car came back and looked brand new inside and out. I was very happy with the quality of the work and feel that they went above and beyond my expectations. I would highly recommend.
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September 2021 by Hunter Shaw
Great service and the guys are very cool. My car was backed into the front left fender and the dent restricted me from opening my drivers side door. Before I went to repair, they made it easier for me to open my door for free! Great place to bring ur car in for any service cus unlike some places, they actually care about ur car!Service: Body & Trim
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September 2021 by Henri Thibaudeau
Dealing with Blackstone auto body was a good experience, very professional, Enterprise rental car not so much won't use them again
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August 2021 by Lisa Pannone
went in for a quote for some auto body repairs, told Paul I was not going through my auto insurance and would like a quote for estimated repair costs. I got a call 1 week later to discover they called the wrong customer. I was told give me 1 more week. They did not call me , I called them was told the estimate was $4500-$5000 and i could come pick up my car the keys were in it . I went to pick up my car and asked if he could provide me with a written estimate. I was told "I don't do that ." I explained to Paul that i wanted to get some of the issues fixed in order to get my car back on the road and would return at a later date to repair the remaining issues. I was told " I don't work like that. He would not provide me with a written estimate. I asked why ? " I am not going to do the work , let someone else do the research ." I walked out feeling very aggravated and mentioned i would not be referring any business to him and his reply was very rude and nasty. Please do not use this business .Service: Body & Trim
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August 2021 by iamShunterr
Great service and the guys are very cool. My car was backed into the front left fender and the dent restricted me from opening my drivers side door. Before I went to repair, they made it easier for me to open my door for free! Great place to bring ur car in for any service cus unlike some places, they actually care about ur car!Service: Body & Trim
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July 2021 by Melaniw Lepore
5 Stars!! Paul is such a great guy!! He found use the exact vehicle we were looking for! We are very pleased with it. Dorothy in the office was so pleasant and helpful! Would definitely recommend and buy from them again!
