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April 2024 by Jessie Gouin (JJB)
I got major foot surgery today. My doctor sent over pain medication for me at 10am...it's now 530pm and it's still not filled. The online app said it would be filled around 230...then 3..then 4 ...I called and it goes straight to voicemail. I left a voicemail, no return call. It's difficult for me to find someone to drive and get the medicine since I am disabled now.It's honestly embarrassing and offensive that it takes 6+ hours to toss 20 pills in a container. Your clients are in pain and this is the best you can do. Unacceptable
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February 2024 by kristen black
Employee at check out counter on his phone the entire time during my transaction.
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September 2022 by Leigh Schwinden
Staff is usually not the friendliest and the drive through is closed most of the time. If you can get your prescriptions somewhere else.
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August 2022 by Google user
Called because my husband's prescription had been refilled even though we had not asked it to be. When I asked the young woman to take it off automatic refill she said it wasn't on auto refill, so I asked how it got refilled she gave us an incredibly snarky response of “we aren't in the business of searching out prescriptions to sell them” How totally inappropriate. It's too bad our pharmacy plan makes us use these big pharmacies, even so, I think this will be the last we will use this CVS.
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July 2022 by Shannon H.
I grew up loving CVs as it is a local corporation however after the last few years it has gotten more and more challenging to deal with them including waiting in lines and lack of customer service. My recent experience has disgusted me beyond belief. My daughter is a type 1 diabetic and had a new prescription for an insulin pump she was waiting weeks to get approved from the doctor and insurance company, when she got the approval she called to see if the pharmacy had it (Cumberland Mendon rd) and they did not have it so they recommended that she go to the Attleboro, MA store. She went to pick up the script on July 1 and they only had a small amount so they said they would order it and she could get it on July 5. When my daughter called them in July 5 they told her they didn't get it and she would have to call other CVS to find it herself. After many calls and one CVS that had another small portion I called the corporate office. The person. I called the first time didn't listen very well and I had to tel the story twice. They finally understood and said they called the Cumberland pharmacy and asked them to order it and told me to have my daughter call again the next Monday: when my daughter called to find out if it was in nobody knew what she was talking about. I called the corporate number again and the person said she found my complaint from the week before and then called the Cumberland pharmacy herself and told me they don't know what we are talking about. I told her someone needs to help. How are we supposed to get the rest of the prescription? She was useless and didn't offer any help. I asked her to send me to her supervisor and she didn't want to do that either which left me with no help so I hung up. Thankfully I was referred to a friends pharmacist in Swansea Ma. Jill (the pharmacist) too my cal and listener to the whole story and jumped on to action. She figured out that I would need to be refunded for part of the prescription and had another pharmacy get that ready for me and told me she had the rest of the prescription. She called me right back after looking through everything. I don't know what I would have done if she didn't step in and help. Her professionalism and care is rare and I am thankful for her.
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July 2022 by Hali Sowle
Called because my husband's prescription had been refilled even though we had not asked it to be. When I asked the young woman to take it off automatic refill she said it wasn't on auto refill, so I asked how it got refilled she gave us an incredibly snarky response of “we aren't in the business of searching out prescriptions to sell them” How totally inappropriate. It's too bad our pharmacy plan makes us use these big pharmacies, even so, I think this will be the last we will use this CVS.
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January 2017 by Irina Zhuravleva
Tired to have 'out of stock medication' situation and no one call back to let me know that medication is not in stock. But they accepting reorders without notice.
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December 2016 by marggie 5
I always love coming to this CVS everybody's very nice very polite but today I have a very bad experience with the manager "Phil's"that's her name. she was very rude to the people that was waiting for her to open the door. like she didn't want to be there today Crossing her eyes and giving attitude. Wow! just wow honey you don't like your job stay home.