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April 2024 by robert duquette
The Dunkin on Diamond Hill Road in Cumberland is one of my favorite stores. They always have a good selection of products and the staff is friendly, pleasant and really cares about their customers. Other locations could learn a lot by their example.
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February 2024 by Thomas Cooper
MAJOR room for improvement. I couldn't believe what I just experienced as I was in the drive-thru line. We had a relatively small order, only having 3 donuts, 1 bagel, and a beverage. This order should not have taken as long as it did. I ordered and went up to the pickup window and that is where the mayhem began. We got our donuts and bagel without any trouble, and they said they would be "right back" with the beverage. Well, to put it straight, that did NOT happen! There was no line when we went up to the drive thru and by the time we were done they were almost leading into another establishments parking lot. After around 10 minutes, another person (not the original person) decided to come to the window. They asked what we were waiting for. Excuse me? It's not like we've been here for 10 minutes. We told them we needed the beverage, and a few minutes later they finally came back with the drink. When they handed me the drink, we still said thank you and the worker had no interest in talking to us. He didn't say you're welcome, and abruptly closed the window. So frustrating. On a side note, their prices are outlandish. For some reason a large Strawberry Dragon Fruit Refresher costs upwards of 4 dollars. In other locations, in the same county, it will be around $3.50. This is horrible, what can cause these prices to hike so much? Overall, there is so much room for improvement. I hope that improvements can be made, as I am a former Dunkin enthusiast and regular visitor.Kid-friendliness: Good kid-friendliness, they are allowed inside of the establishment and have many options kids would enjoy.
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February 2024 by Jason Viegas
My coffee tastes diferent everyday...
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February 2024 by Grogu
Fast friendly staff. Bathroom was gross though.
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December 2023 by Maria Lavault
Order numbers should be called out when order is ready. Folks have to through everyone's order to find theirs. It's not that hard
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November 2023 by J Fox
I've seen this Dunkin go through a lot of staff changes over the year. Some great, some not so great. Typically, service is pretty good, and in years gone by, I would say very friendly. They keep pretty good hours, and the line usually moves pretty fast. Sometimes, there's a little congestion at the entry, and other drivers can get quite aggressive attempting to cut the line. Via the bank parking lot. All in all, it's not too bad for a dunkin.Parking: LargeKid-friendliness: No problem often large groups of teenagers at night.Wheelchair accessibility: No problem
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October 2023 by James Baglini
I enjoy the hot Dunkin' Midnight blend coffee ☕. A ? great brew to get the day started with just the right ✅ caffeine jolt!
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September 2023 by Robbie Robinson
The coffee was made right and the service was good. What else could I ask for?
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August 2023 by Alfred A.
They need to learn how to follow simple directions and how to make frozen coffees. We ordered 1 caramel extra extra with whipped cream and 1 regular frozen coffee with whipped cream. We got 2 frozen coffees regular with no caramel, no sugar and almost not even frozen. Gross!
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July 2023 by kayla flink
WORST dunks around. The employees just look at you when you come up to the register or the window. TWICE now after today, I was served after the people who ordered behind me in line because the staff at dunks knew the person, absolutely pathetic. Coffee always tastes like watered down toilet water.
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June 2023 by Mike G
I’m not sure why the drive thru girl had an attitude, I guess she didn’t want to make food an hour and a half before they close. Is it typical for Dunkin to shut down the food almost two hours early?
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May 2023 by Andrew Cullen
Dunkin, America runs on it. This store does a great job turning a line into a well running beast. The weekend morning rush comes and goes without fail between 9-11 there's anywhere from 2 to 16 cars wrapped around the building. But the crew keep it moving and the wait time is negligible.If you're ordering 4+ drinks & food don't be a j**** go inside.
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April 2023 by Amber Archer
Slowest Dunkin in the state. Order correct 95% of the time
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February 2023 by Dennis Gaouette
We were third in line with zero customers inside. Took literally over ten minutes to get to the window. At the window they handed me a medium coffee instead of extra large. When notified about the mistake, they gave me an extra large black coffee. Missing cream, sugar, hazelnut and caramel.
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February 2023 by Jake Menice
I’ve gone here a few times and they continually mess up my order almost every time. They either forget stuff, undercook food, or give the wrong order. I’d rather spend the extra 5 minutes to go to the dunks on Mendon rd where they actually do it right.
