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December 2023 by Michael M.
I don't even know where to start. CVS has turned into the worst experience ever. They could care less about customer service and needs. It's all about how much money Karen Lynch the CEO can make. As soon as our prescriptions are finally ready we will be switching.
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July 2022 by Shannon H.
I grew up loving CVs as it is a local corporation however after the last few years it has gotten more and more challenging to deal with them including waiting in lines and lack of customer service. My recent experience has disgusted me beyond belief. My daughter is a type 1 diabetic and had a new prescription for an insulin pump she was waiting weeks to get approved from the doctor and insurance company, when she got the approval she called to see if the pharmacy had it (Cumberland Mendon rd) and they did not have it so they recommended that she go to the Attleboro, MA store. She went to pick up the script on July 1 and they only had a small amount so they said they would order it and she could get it on July 5. When my daughter called them in July 5 they told her they didn't get it and she would have to call other CVS to find it herself. After many calls and one CVS that had another small portion I called the corporate office. The person. I called the first time didn't listen very well and I had to tel the story twice. They finally understood and said they called the Cumberland pharmacy and asked them to order it and told me to have my daughter call again the next Monday: when my daughter called to find out if it was in nobody knew what she was talking about. I called the corporate number again and the person said she found my complaint from the week before and then called the Cumberland pharmacy herself and told me they don't know what we are talking about. I told her someone needs to help. How are we supposed to get the rest of the prescription? She was useless and didn't offer any help. I asked her to send me to her supervisor and she didn't want to do that either which left me with no help so I hung up. Thankfully I was referred to a friends pharmacist in Swansea Ma. Jill (the pharmacist) too my cal and listener to the whole story and jumped on to action. She figured out that I would need to be refunded for part of the prescription and had another pharmacy get that ready for me and told me she had the rest of the prescription. She called me right back after looking through everything. I don't know what I would have done if she didn't step in and help. Her professionalism and care is rare and I am thankful for her.
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April 2021 by Matt R.
I just called to check my prescription status and spoke to Judy, who was one of the rudest, most miserable people I have ever dealt with at any company. She actually hung up on me and was angry that I called. What is going on at this location??
