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November 2023 by Not Eddie
Guy was rude of the phone trying to make me feel stupid and there lift ruined my alignment could have passed me on inspection tried to sell me tires after driving a week my tires were bald because of the unaligned tires
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July 2023 by Priscilla Patterson
EDIT TO REVIEW: While I've had several good interactions with Northtek, this past week I had a poor experience that has stuck with me enough to come back and update this review down to 2 stars from 5. I'm not sure if I was dealing with a newer employee or just someone I haven't met yet, but the gentleman that handled my routine oil change came off incredibly condescending and rude, typical talk down to a female in a auto-shop vibe - which is NOT what I have experienced here before (and why I loved it!). After inspecting my car he identified that I need new brakes and tires, no problem - I want this type of info which is why I take my car to a place like this and not Valvoline for oil changes. Obviously I wasn't prepared to do all this same day so when I picked my car up I wanted to ask a few questions about process for getting this service work scheduled - without getting into specifics, the gentleman was simply rude, acting as if me asking questions was an inconvenience to him, he was unhelpful and clearly didn't want me to book the work with him even though I really wanted to keep these services within Northtek. I left the whole interaction feeling so belittled. My husband and a friend had noted when they've called Northtek before they were treated rudely over the phone, my guess is they were talking to this guy. It's really unfortunate, I loved having a solid auto shop nearby with kind/honest employees - no longer as I am finding a new shop to do this work.--OLD REVIEW:I had a great experience here today! Due to my poor planning I was in a real pinch to get an inspection sticker - Matt was able to fit me in and was incredibly friendly and helpful. The whole crew was great and efficient and straightforward with pricing. I will certainly be back!
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June 2023 by Tim
Had my truck inspected. Nice people
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May 2023 by Domenic Vasconcelos
Great service and all of the employees are excellent. They explain everything to you and always thoroughly check your vehicle to ensure there are no other issues. They have my business for life.
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April 2023 by Ashley Sheehan
Poor customer service. Guy was super unprofessional on the phone. Will take my car elsewhere.
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January 2023 by Robert
Shop did some work on my f150. Alot more reasonable priced than the dealer and they did a great job. Ill continue to go back to them.Services: Steering & suspension replacement
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November 2022 by Bill Dennen
They always provide great service. They take the time to explain things, too.
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June 2022 by Kevin Sittinger
Great staff, good work and reasonable priced. I don't take my car anywhere else.
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May 2022 by Eric Lachance
I brought my car in because it wasn’t driving right. Well, Matt calls me and says after inspecting it that the problem is related to a repair they did a few months ago. He apologized and fixed the issue without charging me! I would never have known and he could have made up a story. He owned it and I thanked him for his honesty. Obviously I’ll continue to bring my vehicles there for repairs. Thanks Matt and thanks Northtek!
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May 2022 by Elisa Hand
This is the only auto shop that has never BS’d me. Highly recommended! Great people!Service: Brakes
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January 2022 by Adam Pernini
Got my inspection done, they found a way to fit me in same day. Very appreciative and very quick.
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November 2021 by Denise Carreiro
They are honest!! They'll start with the process of elimination (minor work to save customers money) before telling you major issues...great personalities of all
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September 2021 by Danielle Sciotti
My husband and I have both gotten some service done on our cars here (oil changes, etc.). I've always been super happy with their work - they're friendly and prompt. I feel very lucky that this is close by!Service: Oil change
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June 2021 by Jamie chadwick
The guys at Northtek are great! Excellent work and very fair prices. They have earned a customer for life with me!
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June 2021 by Rachel Bayliss
Not many mechanics around like these guys. Mike gives it to me straight - I drive all the way from Massachusetts for him and his team to work on my car. I won't go anywhere else.
