Stop & Shop is a neighborhood grocer offering a wide assortment with a focus on fresh, healthy options. Customers can shop in-store or online for delivery or pickup. The stores are noted for being clean, not busy, and very well stocked on merchandise. Many find the staff to be friendly and helpful, with specific praise for wonderful, nice, and helpful employees who guide customers smoothly and contribute to special occasions. The checkout staff are also described as nice. However, experiences can vary significantly by visit and individual. A serious issue was reported where a system error incorrectly charged a customer multiple times, leading to a frustrating and embarrassing situation where the problem was not initially resolved. This was later corrected by a different, very helpful manager who made the customer feel like a human, turning the experience around completely. A common point across feedback is that prices are high. Customers note that prices are not competitive compared to other stores, which prevents them from doing their big grocery shopping there. There is a wish for more weekend sales to improve value. Despite the prices, the convenience of good locations near homes and jobs makes it a frequent choice for grabbing just a couple of things or something quick.
