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March 2024 by Megan Smith
Great customer service! Cumberland office is convenient and fast. Super friendly staff
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February 2024 by Leanne Carey
April provided excellent service and handled an extremely rude customer with grace and kept her cool.
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February 2024 by Brittney Chaves
The lady with short black hair at the counter was so rude to me for no reason at all. It was so uncalled for. The other customers looked at me with shock and mouthed “wow” as a left. Last time I was there I heard this same lady being very rude to another customer, again for no reason. Needless to say she should not be working in customer service.
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January 2024 by Golden Shay
My cashier Sophie help me so well with my return and she was very polite. I’ll be coming back to buy more merchandise
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December 2023 by psalm 27:10
Excellent experience! Customer service and speed of return were fantastic! Great people!
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December 2023 by Cat
With the hustle and bustle of the holiday season upon us, the last thing you need is to arrive at a store just as they’re locking the doors to close. But, then you get a lucky break, a sort of gift of good will, when the lady locking the door sees the dismayed look on your face, and the faces of 4 other customers all approaching said door, and she unlocks it, opens the door wide, smiles at all of us and says “come on in!”That is what I just experienced at my local UPS Store on Mendon Rd in Cumberland, RI. There were at at least 4-5 people working, and every single one of them was smiling and helping to get us all set and on our way. The lady who waited on me was so pleasant, it was clear she knew that customer service starts with a smile and a kind gesture. I believe her name was Irene. I am so very grateful! Thank You UPS Store #4893!Happy Holidays!
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October 2023 by koby crowe
Sophia was very nice and did her job thoroughly helping me throughout my entire notary process and making sure I had everything I needed
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July 2023 by Maureen Alger
I love the Cumberland UPS store! Always helpful and patient. Very knowledgeable when it come to Amazon returns. There are always plenty of employees so there’s never a long wait.
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June 2023 by Emily Wilker
I hate leaving bad reviews, but I am at my wits end with this ups store. I used the Cumberland location back in September to ship a painting. The store owner suggested I use the store location as my return address to make sure that the painting would be safely returned from the art gallery. Fast forward to November, the painting was returned to the ups store as planned. However, whoever received the package at the store didn’t recognize it and sent it back to the art gallery all the way in Michigan. This added another month of unexpectedly not having my painting back, but I was able to give a new shipping label to the gallery with the help of Aurelia to then get it returned back to Cumberland.Now it’s December 2022, and the owner of the store called me to let me know she had the painting. I unfortunately had covid and was not going to be able to come in for a few weeks because of the holidays. She assured me it was safe there and for me to come in when I was able to. By the first week of January, I went in to retrieve my package from the Cumberland store. Aurelia (Store owner and the original professional I had been working with), told me that the package had been misplaced and that she would personally deliver it to my apartment. I left her my phone number, yet I never heard back from her. Since then, I have stopped in numerous times only to find very confused sales clerks that had no idea where the package was or where it might be. I have left notes, sent emails, and am close to giving up on getting my painting back. This painting is valued at $2000 and I had insurance on it, however because it took so long to even realize it had then been lost after it had been sent back and forth, my ability to file a claim had passed because the shipping label was 90 days old. This store is completely unorganized and unprofessional. This is a plea to the universe to hopefully get this painting back, and it is also fair warning to not trust them with high values goods.I’d be happy to remove this review if I were to safely receive my package.
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May 2023 by Doris Brown
I love the UPS store in Cumberland. My last visit was to drop off an Amazon return. I had hit the wrong return button, but the sales associate Kevin walked me through my return.He made sure I received the free return Amazon promised me. Kevin went above what his job required. My return to Amazon was worry free. Thank you for having sale associates like Kevin who are customer friendly
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April 2023 by Colleen Kaufman
Kevin was great! I feel so bad he is stuck working with miserable Sophia. Sophia was beyond rude to this poor older lady who could not figure out how to get the QR codes up to do her returns! Sophia said “that’s not my job I can’t help you right now I have customers” the older women was so nice and said thats okay I’ll wait for you! To which Sophia made some comment about all the other things she needs to do before the store closes. Horrible customer service skills and very unfriendly!
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March 2023 by vishvesh kaushik
The staff is very friendly and efficient. I had a very good experience in getting a document notarised and shipped.
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October 2022 by Jeff Stanhope
we needed to ship a fragile and awkward-shaped lamp from rhode island to california. the woman at the ups store was friendly and efficient and got our stuff packed and shipped. it's not cheap, but we weren't looking for a bargain.. we wanted to be sure it would get there safely. lamp arrived on time and in perfect condition. highly recommend the folks at this location.
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September 2022 by Alan “The Jar Clanmeister” Davenport
Always good here helpful employees fair pricing
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August 2022 by Raj T
Fews months back, shifted to new location. #Fridley staff,# neat and clean shop.