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May 2023 by DACOMP
I had helped Kim & Jim out with their computer needs in the past so when it came to get a new vehicle I didn't hesitate to contact them. Being the owner of a small business I can tell you that THATS how a business should be run.. Constant contact with things, attentive to details and all around nice people, and hey I love my new Jeep!
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May 2023 by David Arruda
I had helped Kim & Jim out with their computer needs in the past so when it came to get a new vehicle I didn't hesitate to contact them. Being the owner of a small business I can tell you that THATS how a business should be run.. Constant contact with things, attentive to details and all around nice people, and hey I love my new Jeep!
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February 2023 by Bethany Killian
I honestly cannot recommend Kim and Jim enough. I've never purchased a car from a dealership before and am generally super put off by "car salesman" vibes, but as soon as I walked in with questions about a car I saw out front, I felt like I was talking to a family member. Kim was honest, direct, and walked me through every step of the process without once pressuring me. She was patient when I needed a little extra time to sort out some bank and registration issues on my end, provided all of the car's history without hesitation, and took care of all of the registration steps for me. Every time I called her with a question, she was clear, helpful, and genuinely cared. I LOVE my Rav4, and got such an honest deal (my dad is in the market for one now because of how well mine runs - thanks to all the work that was done on it by this dealership prior to selling it). I purchased this car two months ago and there hasn't been a single issue, just a minor sway bar repair needed within the first 30 days that was missed by the initial inspection, and they took care of it completely (arranged for and covered the service). I've never had such a positive experience with anything vehicle-related in my life, and have never felt more confident recommending a dealership! Thank you Kim for making this experience so positive.
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February 2023 by Melissa Iadarola
SHOUT OUT TO AUTO FACTORY AND BRIAN, ‘salesman, friend,’ IN PEABODY MA!! I GOT MY DREAM TRUCK! NOT ONLY DO THEY STAND BY THEIR WORD, BUT EXTREMELY KIND. THANK YOU NICK, ‘owner’, ‘JOHN’, mechanic!! I COULDN’T BE HAPPIER W MY GMC SIERRA DENALI, MY RIDE OR DIE ❤️
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August 2022 by Matt S.
Just got my dream truck and couldnt be hapier! Looked everywhere for a 2019 f350 diesel and im so glad i bought from these guys. If your in the market for a truck check them out
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June 2022 by Fred Meda
Nice people. Great used cars
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June 2021 by James R.
STAY AWAY!! Bait and switch situation. I checked (with Rafael) about availability of a specific vehicle they have advertised on their site. Was told they still have it in inventory. Showed up at the location and then told it had been sold a month ago. Then they tried to sell us other vehicles. Complete lie just to get us there and they likely never even had that vehicle. Low ball price on web site. Complete lies. Again, STAY AWAY FROM THESE SCAMMERS.
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June 2021 by Bethany Pappas Donnelly
What a pleasure it was to purchase a car from Auto Factory! From the minute I walked into the door it was perfect.
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August 2020 by Kayla D.
I had the pleasure of dealing with Brian here at Auto Factory in Peabody, MA. Came in on Thursday night to look at Jeep Wranglers. Found one I loved for an awesome price and Brian was great at telling me everything about it. He set me up with financing that day when I had gotten there at 5 and actually stayed late just to finalize the paperwork. We had some problems with my trade in that could have really delayed the process of me getting my Jeep back a month but Brian found a way to still make the deal happen within 6 days. I am extremely pleased with this dealership and especially with Brian's work when it comes to his honesty, great customer service ability, communication, patience, and so much more. I would 100% recommend this place and him to anyone and everyone!
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December 2019 by Matt L.
My wifes car was totaled and I needed to get her a replacement fast. I got a recommendation to go to The Auto Factory in Peabody, MA and I am glad we did. Great service, personal attention and the best deals. I will be going back there for my next car for sure. Thank you to Bill and Nick for their amazing attention to detail and making the process so easy including registration on site! Thank you guys
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December 2019 by Alyssa Palumbo
Came across this dealer one day while searching for a new car with my Dad, and I'm glad we found it. Managed to find a car that had all the options I was looking for, with low miles at a great price! The entire process for buying the car was quick and easy and Kim and her husband Jim were wonderful about everything! Highly recommend checking this place out if you are in need of a vehicle.
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October 2019 by Cathleen Paniccia
Quality cars and service
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September 2019 by Sonia Teixeira Williams
Buying a great car was quick and easy! No headaches from start to finish which is amazing seeing as how wether I purchased a used or new car it was always a pain.
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July 2019 by Gunny C
Excellent used vehicles. Low prices and very clean vehicles. Owners very nice and courteous. Looking for a used vehicle, this is the place!
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July 2019 by Mark M.
Let me tell you about our experience with this company, they advertise cars with low mileage, "program cars or former rentals" so we found what we were looking for a 2016 jeep wrangler with 32k on it went down to see it and bought it . then comes the nightmare after!! They told us it would take a week for the title to come in, then they took our money and title from the car we were trading in .we waited 3 weeks still no title ,they said the company they dealt with was not willing to send the title, So there selling cars without clear titles, then want to switch out cars for something on there lot, but would be willing to cancel the deal ,but they signed my title and stamped the back and want me to run around to reapply for my title and they tried to refund my money but didn't know how to do it kept telling my daughter there was a limit on how much they could refund back to me .I have never heard of such a thing!!!! do your self a favor keep clear call the attorney generals office and inform them of this shady dealership. giving them 1 stat is 1 too many on the way out the door Brian the salesman said "THANKS FOR NOTHING" this is how they treat there customers.
