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March 2024 by R JK
My pleasure to review, although rarely do I make time to do so. Contacted other shops but was also given an informal referral to EB. Pleasure to do business with them! Very fair price, great job--clean and not a rattle. My experience made all the better by EB's cordial greeting and appreciative attitude for the business. Thanks EB--Bob
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February 2024 by Deborah
Whether you have a minor or major fender bender, or if you drive over a wall with your Subaru - East Bay AutoBody is the place to go!Very professional and friendly employees. John is the best! He explains everything and is in contact throughout the process from talking with insurance adjusters to giving you an up to date timeline. I highly recommend this business!
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February 2024 by Rebecca Tobias
Moved to Rhode Island from Texas. I was still using Tx insurance when I got tboned less than a month after moving. East Bay auto body was incredible working with me & my out of state insurance. Their attention to detail, including perfecting the body paint color and detailing the interior of the car after the body work was complete, as well as professionalism and genuine kindness and attitude was incredible, and I got my car back looking & driving fantastic. Their rental service, Liberty rentals also worked with me to find the best deal possible, as I am a college student with limited funds for rental car, and I was able to get a rental for an affordable price. 8 days after getting my car back, a drunk driver swiped my car while it was parked outside my apartment. Since their service before was so fantastic, I called East Bay again and they helped me get the most out of my insurance and once again got my car fixed & rental car while they waited for some parts and insurance work. I got my car back today & car looks and drives fantastic and I can’t recommend East Bay Autobody enough. They are prompt, professional at every level of the shop from their accounts & rental team to the mechanics and body work. I full heartedly believe the team at East Bay really and truly want what’s best for their customers, and will do whatever they need to ensure the customer gets full satisfaction with the services they provide. Thank you!
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February 2024 by Rebecca
We love these guys sooooo professional so clean so proficient I can’t say enough about how beautiful my truck that is brand new that has been hit 3 times by no fault if my own, looks every-time I get it back I feel like I’m driving it off the lot again thanks Jon and the guys and ladies over at East bay see you soon w my luck ? you guys are the ONLY stand up shop in the state ! Thank you for ALWAYS taking such great care of us <3
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February 2024 by Cardenas Cardenas
This is the worse place ever, THEY ARE SCAMMMER AND TAKE ADVANTAGE OF OTHER!!! PLEASE BE AWARE AND MAKE SURE BEFORE DROPPING OFF YOUR VEHICLE THERE OFF ALL THE CHARGES. my car was involve in a small accident and my tow truck guy who was really nice suggested this place so I can get an estimated. MY CAR WAS PICKED UP FROM CABRAL'S TOWING PARKING LOT WHICH IS 3 MIN AWAY AND (0.8 MILE AWAY) FROM EAST BAY AUTO SHOP. AFTER CALLING THE OWNER OF EAST BAY AUTOBODY THAT I WAS SENDING TRIPPLE AAA TO PICK UP MY TRUCK BECASUE I WAS UNSURE HOW I WANTED TO PROCEED HE IS NOW MAD AND IS CHARGING ME $200 DOLLARS FOR TOWING SERVICES. MIND YOU MY CAR WAS PICKED UP 3 MIN AWAY AND NOT EVEN A MILE AWAY FROM THERE SHOP. NOT EVEN CABRALS TOWING SERVICES IS CHARGING MY THAT HIGH FOR TOWING SERVICES. CABRAL WENT IN THE MIDDLE OF THE NIGH MIND YOU IT WAS SNOWING TOO AND HE IS BEING RESONABLE AND CHARGING ME THE CORRECT AMOUNT. THIS PLACE IS BEING RIDICULOUS AND OVER CAHRGING ME FOR TOWING SERVICES. I AM NOT TRYING TO NOT PAY THEM I AM JUST UPSET AT THE FACT THAT THEY ARE OVER CHARGING ME JUST BECAUSE I ENDED UP NOT GIVEN THEM THE JOB. THIS IS DEFF. NOT PROFESSIONAL AT ALL.
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December 2023 by Nikki Goley
Unfortunately, a very large tree branch fell on my car causing thousands of dollars worth of damage. I did not know where to take it but was told about East Bay Auto and decided to give them a try. I am so happy that I did!! They were outstanding from the minute I dropped off my car. I got a rental right at the shop. They sent me text updates as the work progressed. And, returned my car to me completely detailed and looking brand new!!I would highly recommend this shop!
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October 2023 by William H Gearhart
East Bay repaired my vehicle several years ago and did a great job. Today I stopped by to ask about a minor paint touch-up area to which I had tried a rough DIY approach. The owner took the time to look at the issue and advised me to leave it "as is" due to the cost associated with his professional effort. His honesty equals the high quality of his work.Services: Painting
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October 2023 by James Gouveia
I was referred by Fernando aka Freddy. Glad I took his advice. I stopped in on 8/31 after car accident that happened on 8/30 that wasn't my fault. Everything I was told about how the insurance will low ball me started to become true. I drove back and spoke to Bill and Eric who said not to worry about it that they would take info and talk to insurance for me. I felt overwhelmed with it all. Nobody plans to be in accident they just happen. Im glad that East Bay Autobody had my best interest at heart cause the insurance was doing their job by protecting the person who was at fault that pays them for insurance. I am impressed with the out come. The rental that Liberty Rentals put me in was also a good one to. Thanks for all the help from everybody.
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August 2023 by Violette Gomes
I brought my car to East Bay for repair after someone drove in to me this past June. Prior to even bringing in the car the service was great! I had been dealing with the insurance company myself and they were asking me to do so many things. I called East Bay and they told me, don't worry about it, we will take over and set an appointment for me to bring in my car and pick up a rental at the same time. I showed up for my appointment and they were ready with the paperwork for me, I just had to sign and hand over the keys.Joe at Liberty rentals had a brand new (1k miles!) car ready for me to drive away in. My rental was in perfect condition and very similar to my car so I felt super comfortable. When my car was repaired, they gave me a call and I was able to go over and return the rental and take my car home very quickly. My car was beautifully repaired and fully detailed inside as well!I would 100% recommend East Bay AutoBody and Liberty Rentals!Services: Painting
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July 2023 by Michelle Elizabeth
I rarely write reviews, but I had to say something about my great experience at East Bay AutoBody. I had minor damage on my bumper from a hit and run, they fix the bumper, coordinated with the dealership to get the sensors calibrated, arranged a rental car that was the same make as my car, and saved me my deductible! On top of that, they cleaned the inside of my car with a detailing, and fixed scratches on my car that had nothing to do with the accident. I felt like I came away with a new car! On top of that I opened my center console to find a little bottle of patching paint that matched my car for the future. The service was exceptional and the staff worked with my schedule and made me feel comfortable and appreciated.Services: Painting
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July 2023 by elizabeth
EastBay Auto Body did an amazing job on my car! I am so happy I went through them and the process was very smooth! They were so kind and did a fantastic job on my car repairs and the detailing! I can’t recommend them enough ?
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July 2023 by Josephine Araujo
I cannot say enough good things about East Bay AutoBody. They treated me like family. John the owner, and his crew were very helpful and professional. The work that was done to my SUV was exceptional.
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May 2023 by Robert Abbott
Getting into an accident is a scary situation dealing with insurance and makeing sure your car is fixed right. . Eastbay autobody is great . They handled it all for me got my vehicle back and I am very happy . Smooth process . The paint match was perfect . eastbay autobody is a business that takes pride in their work and actually care . I recommend everyone to go their if your ever in an accident ir need any bodywork or paint done . They have all the best equipment and the workers are well trained . Overall best bodyshop around . I usually dont leave reviews but i feel as though everyone should know .Services: Painting
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April 2023 by Jacob Teixeira
The quality of work that was done on my Subaru far surpassed previous work I’ve had done. I’ve never seen my car so detailed after an accident before.The team took care of my car as if it were their own and the rental set up with Liberty Rentals was seamless and clean!100% recommend having your cars worked on with them!Service: Body & Trim
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February 2023 by Joshua Medeiros
I had gotten into a car accident that resulted in costly damage. John the Owner was super helpful from day one. The day of my accident he towed my vehicle, had me fill out some paper work and I left his shop with a rental with no worries of how long I would wait for my insurance to approve a rental. He assured me that I had nothing to worry about and that he and his team would take care of it from there that I need not to worry. They exceeded my expectations in every area. They are not the typical place that just wants to make money and send you off, they genuinely care and do whatever it takes to make sure you as the consumer are taken care of especially in a world where insurance can be vicious. Their quality of work it A++++ and it shows. I am praying that I do not have another accident but in the case it would happen without a shadow of a doubt I will be calling them right of way. Thank you guys for a wonderful experience. I have included some pictures of before and after.JoshService: Body & Trim
