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September 2023 by Brian Levy
David and the team at M.R.T. were extremely helpful and honest in my search for the perfect engagement ring. Highly recommend!
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June 2023 by Kristen Regan
MRT is a hidden RI gem, perfect combo of shopping local & small family business that built their name on quality. John was my salesman and was terrific, he had the owner join our conversation and found myself walking away w/ a custom piece of jewelry. You will NOT get this level of personalization and service at other big name jewelers. I was pleasantly surprised at their super high end capabilities. This is a must stop place when you are looking for special jewelry!
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May 2023 by Shannon Neves
David was totally inappropriate and attempted to over charge for a “custom” ring that was from a mold he sold in the store. I went to Zales and will get an actual custom ring for 3k cheaper! Don’t waste your time!
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May 2023 by Judy Pendergast
Bill is so talented and helpful. The entire staff is always kind and makes you feel valued no matter the intended purpose of your visit.
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May 2023 by Shannon N.
I had a horrible experience with David who was totally in appropriate with me and asked for $7k. He did not even give me the options I wanted or a custom ring. I went to zales and getting an actual custom ring for $3k cheaper and nicer material!
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December 2022 by Joe D.
I stopped by this morning and after pathetically and stepped up and spoke with associate. I spoke with very courteous rep about I was inquiring about process of an engagement ring that was appraised by MRT on selling it. She said surething and let me ask owner David who was standing behind at work area. I could see him wave it off and say don't have time too busy. She returned saying I needed to make an appointment. I work in customer service you treat everyone with respect and courtesy no matter who you are! People do notice!
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October 2022 by Deanna Mollo
Absolutely in love with my rings. The customer service is always top notch and I always have kind, genuine interactions with staff when I’m there. I will definitely be shopping at MRT for years to come. I highly recommend!
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October 2022 by John Morrison
Excellent Service!! Highly Recommend to all others looking for an engagement ring! David is great to work with ?
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October 2022 by Mareza Coggeshall
My fiancé got my engagement ring here. I love it and have no complaints. I went in recently and asked for it to be cleaned. The gentleman inspected my diamond and band in front of me. Took it to the back to be cleaned. It came out sparkling like the day I got it. The gentleman also showed me matching wedding bands so that I knew how thick I wanted my band to be. There was no pressure in buying anything. Customer service is top notch. My fiancé commented on the great experience he had while picking out my engagement ring from the diamond to the band. They were patient and showed him options until he got the one he wanted for me.
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July 2022 by Vanessa Marzilli
I have had many experiences at MRT and all have been wonderful. My husband bought my engagement ring and band here and I purchased his band here. Since purchasing those rings years ago I have been in and out of the store for different reasons. I banged my engagement ring and some diamonds fell out. MRT took it back and completely fixed the ring free of charge. Just recently I had a diamond fall out of my band likely due to banging my ring again by accident without me knowing. They fixed it again at no cost. Then I noticed two of the diamonds looked darker, and I brought it in again and the woman with brown hair behind the counter figured out that it was just some polish trapped under the stones. She fixed it right away and told me it has happened to her ring before as well. Her customer service was outstanding. I am confident going into MRT knowing I won’t be judged or made to feel like I did something wrong when I have questions or concerns about my jewelry. I am so happy we made the decision to make our wedding ring/band purchases here. I wouldn’t go anywhere else.
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July 2022 by R T
I went in looking to browse engagement ring ideas. The store nice and small, quiet, and didn’t feel overwhelming. The man who helped me was so nice and knowledgeable and didn’t make me feel pressured at all about anything. He worked with me to figure out my band type, setting, diamond cut, and carat sized and worked to find options that fit my style but also our tight budget. Would recommend. Nice little shop!
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May 2022 by Harrison Anable
Would not purchase from MRT after hearing about a bad customer service experience. It was embarrassing how they handled themselves.
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April 2022 by Shane Anable
Pretty disappointed in their service. I bought a watch and less than three weeks into owning it it stopped working and the best they could do is offer to send it back to Seiko which I can do myself more quickly.Of course I understand they don’t manufacture the watch but was hoping they would be more accommodating because they claim to hand select all of their products and mine stopped working within their return period (but they refuse to refund my money or exchange it).So watch buyers beware, you will not get any extra service from MRT. Save yourself the trip and money and buy online.
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April 2022 by Linda Viera
Amazing is all I can say. We had a very hard time tryingTo find a band to go with my unconventional engagement. Sapphire surrounded with diamonds high setting. Bill looked at my ring and ordered some samples that still didn’t quite work. But then we went with his idea of custom. I was nervous. But one week yes one week later I received a message and a picture and it looked gorgeous!! In person …exquisite andPerfect match ! Love love it. Only downside …I have to wait until September to be able to wear it. Thank you Bill and MRT.
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March 2022 by Ray guasp
My experience here was a breath of fresh air. David and his team fixed and restored my wife’s wedding ring, making it look better than the day I bought it over 10 years ago! I will go to them for anything and everything jewelry related, and found my new source for watch bands and advice for properly taking care of mine and my wife’s jewelry/watches.