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June 2025 by andrew jollie
called every single day for 5 days. NO ONE ANSWERED. zero.
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June 2025 by Paul Pennacchia
Sorry I don't remember the woman's name who helped us, but we were there by accident, and she phoned a rival company and got my sister a great deal on a phone and service. I commend her. Not many would go out of their way. If anyone reads this, please patronize her establishment, you won't be sorry. Honest & fair! Thank you again if you read this!🤗✌️
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May 2025 by Eden Improvements
Let's start with this I'm at MetroPCS the website says they're open and I come down their closed then when they're closing at 7:00 or whatever it is they actually shut everything down 45 minutes beforehand and saying that you can't buy anything because the drawers and all that are ready to be closed this location just needs to get shut down they do not help
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April 2025 by Jennifer DaSilva-Dawson
Dilia is the best! I had a unique issue and she was patient and kind! Not only that but she fixed my problem and explained everything to me, with grace and patience! If you want the best customer service go see Dilia in East Providence!!
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April 2025 by Carrie Pinto
Not open! It says open at 11. I came at 12:00pm and they are closed
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March 2025 by Stephen Nadrowski
Very nice people!!
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February 2025 by Ashley
Had a very ignorant young male employee handle my issue. He gave me wrong information and messed up my monthly plan. Not only that but he was on a phone call asking some other guy the questions because he didn't know how to do anything,including inserting a Sim card... Why let people who don't know how to do the job work there?
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February 2025 by Mike Bowler
Does no one answer the phone
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June 2024 by R C
I've been a customer for many years. The staff at this location in East Providence are pretty awesome. They greet every customer with a smile, always fix my issue and answer my questions without making me feel rushed.
The crew at this location are a pleasure to work with and I appreciate the great customer service they provide
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June 2024 by Kristen Landry
UPDATE 6/28/24: Spoke to Rose today from envision wireless who is the parent company of this location. She was appalled at how this played out and is taking immediate action. I am being refunded and still given the case! I didn't have to go to the store in question. Thank you Rose for being so helpful and kind.
The store manager promised me goods she charged me for and never delivered. She refused to refund me. Her newest employee (tall guy with hat on) told me to "sit down and calm down and wait for my refund." Spoiler alert I never got the refund after 30 minutes of waiting and I wasn't even angry. I will never visit this location again but my attorney might. They still owe me a refund. I'd say avoid this store at all costs.
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June 2024 by Michel Blais
G u y help me today. Wonderful man. Had problem with my phone going very slow did not know what to do went through and cleared out a lot of unneeded apps case c a c h e. And other things running in the background. Now my phone is like brand new. The speed is back. I could not take pictures a few minutes ago and now it snaps right away to take the pictures. So thank you very much Guy for helping me out. Wonderful man very nice personality is willingness to help me it's just amazing Thank you again and you have a nice day
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June 2024 by George Landry
Went in for a new phone of course they didn't have the one I wanted but was displaying it, bought it because I had no choice as my screen was cracked and need phone for work. Paid for it and wouldn't you know NO PHONE CASES even though it comes with package deal. The girl said someone from another store would bring it over at 11:30 about an hour away. I had no choice but to leave and come back as I had appointments. Came back at 3 pm and NO ONE BROUGHT IT asked for a refund of just the cost of case so I could go to store and buy one myself and they refused to give me one. I cancelled plans to get back here today because I'm so afraid of dropping this phone (medical conditions) and they tell me come back tomorrow we will have it then. I have them all the money today for a service that was promised TODAY. I asked for the owners info and they refused that's as well! What kind of scam are they running here?
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June 2024 by Diana Araujo
I went in for help and all the employees was very helpful and friendly I've met dilia the store manager and also felix a store associate that was also very helpful the staff was very courteous nice and well mannered and the environment was very clean the music was soothing I highly appreciate the services and the experience would be recommended thanks again
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May 2024 by jessica martin
Never open when supposed to be in the am. Waited 45 min, went for a coffee and returned and still no one. This has happened several times and now I'm done going! If your late 5 or 10 min then I wouldn't mind but hour and more each time just becomes annoying. I was not the only person waiting who left!!
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April 2024 by Bethany Campbell
Disclaimer: This review is LOCATION SPECIFIC! This is NOT how I feel about Metro as a whole.
I have been to this location twice. Once to get a refund for Home internet (as unlimited data is not yet available in my area), and I went again today for assistance transferring my Apple ID to my new phone… and both times I was helped by Dilia. She is the EPITOME of a great Manager. She knows EXACTLY what she’s doing and gets RESULTS, QUICK!! Dilia is SMART, kind and SO KNOWLEDGEABLE- SHE IS THE SOLE REASON that I haven’t cancelled my Metro account yet. I am very grateful for Stellar service and I will ONLY go to THIS METRO when SHE is working!!
If Corporate was smart, they’d put Dilia in charge of training Managers NATIONALLY for Metro.
10/10 ?
