Metro by T-Mobile provides unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers consistently report great experiences and excellent customer service. The staff is described as friendly, professional, polite, respectful, and fantastic. They are knowledgeable and eager to help, walking customers through plans and options with clear explanations. Employees show dedication and attention to detail, going above and beyond to address concerns and ensure customers leave completely satisfied. They are experienced in handling billing, troubleshooting phones, and assisting with lost devices. The service is exceptional, with staff members who look out for the customer first, making it a highly recommended location for phone plans and support.
CRYSTAL IS GOOD PEOPLE SHE WILL HELP YOU WITH GETTING THE RIGHT PHONE FOR YOUR NEED SORRY for screaming but she is that GOOD!!!
July 2022
I went into the Rumford RI location this past weekend and received over the top service from Gina!! She was patient and kind and went out of her way to help me. Thank you Gina for your impeccable service! It is much appreciated! This kind of service is so important to customers in todays world as everyone just rushes everyone.... read full comment
June 2025
Yoo you want Abby and Oswald awesome people the customer service kept giving her shit but Abby stood strong even though it took four hours to get my phone she never gave up you guys are awesome and thank you now my new favorite metro spot
