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August 2023 by Theodi Lombard
Quality products, quick delivery, good communication.
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August 2023 by Adam Circello
No stars from me, I ordered a scrum helmet for my special needs son. I paid to have it shipped Next Day "ND"...... NEXT DAY SHIPPING!!! FAIL!!!! then I had to down load an app just to track it. Fed Ex said it would be here yesterday, now I go to track it and says tomorrow. So not only is he being delayed to start school- he can't play at recess. Customer service is a darnJoke!!!! Never again -wouldn't let me post until I selected a star- another joke
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February 2023 by Mark Jak
I ordered two rugby shirts for a gift on 2/3 to get them in time for 2/10. Their websites indicates orders placed before noon go out that day in most cases, its now 2/7 and I have no tracking information and their customer service basically parrots back their website with no apparent deeper dive in why I dont have a tracking number nor if the items shipped out. Terrible service and communication.
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January 2023 by Krysten wetzel
Edit:They finally got back to me! They are replacing the hoodie I ordered! Thank you!Customer service is terrible! Item says delivered but no item. They don’t want to help at all! Still continuing to wait for them to reply back! Terrible service
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September 2022 by Andrew Lapin
Reasonably priced and very helpful! I’ll be back.
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May 2022 by paige liebl
We have tried to get jerseys and haven't been gotten back to for two weeks now. Plus I called to complain then still didn't get a call or email back from after that. Poor customer service
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March 2022 by Mikhail H.
It has been one month since I made a rather large order from Rugby Imports. Unfortunately, I did not receive my package. I have contacted Rugby Imports via phone and email to the point of exhaustion but still, my issue has not been resolved. I specifically spoke to Tom or Thomas of the customer service department, who could not do anything for me nor escalate my issue to upper management. I am a student and struggling public school teacher, and so paying so much for almost a dozen items and receiving neither the items nor a refund has been devastating for me. I am heavy hearted as I write this review because of the difficulty this situation has caused me, I normally don't write reviews but I felt I had to warn the general public about the poor customer service experience I had. If Rugby Imports wishes to resolve this issue, please email me at
[email protected]
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March 2022 by Anthony Kocon
Great customer service and fast shipping. Extremely satisfied with the quality of rugby hoodie i ordered ??
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March 2022 by Dan Maurer
So sad to report an instance of poor customer support from Rugby Imports. I started buying from Rugby Imports in the early 1980s. I want to give them the benefit of the doubt, I will post more detail when issue is concluded.
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November 2021 by Vince Wicker
Amazing place - great to order online from but the best place locally to get my rugby kit (gear) including boots, jerseys, hats, sweatshirts and rugby equipment.
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November 2021 by Kyle Stankiewicz
Really dig the shirts! Quality stuff!
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July 2021 by Christian Anderson
Quality equipment and outstanding customer service!
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April 2021 by Kate B.
So happy with my team purchases with Rugby Imports. I have bought shorts in bulk before from other companies, and always had an issue. My order with Rugby Imports was fast and easy. I got exactly what I needed with 2 day delivery, all items in stock. I have a happy team, and that makes for a happy team mom. Thanks!
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December 2020 by Christopher
I have ordered from R.I since early 90s and never had a problem. Always quality and treated right. Highly recommended...nice to see sweatshirts from NY sevens wereUS made ??
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December 2020 by Chloe D
Really fast delivery.... i love my hoodie. Super nice qualify, nice fit