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February 2024 by Maxim Koltunov
Aires was really helpful and professional!Thank you!
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January 2024 by Bobbie Sykes
Tammy was wonderful.. she’s strong she literal moved the trailer without help.. I would come back to see her.. thanks Tammy
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December 2023 by Michael Jones
The initial pick up went smooth but the return of the vehicle was awful. I arrived early to return the rental and had to wait 15 minutes for an employee to greet me. To top it off, I was not the only customer waiting for this employee to appear from where ever he was. This type of business is ridiculous and you all should be ashamed of this location.In addition to the facility being dirty and unwelcoming to potential customers. I will never to business with this location ever again, a complete waste of my time.
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September 2023 by Aleksandar Cholakov
As a first-time U-Haul customer, I had a very smooth experience renting a van for several hours from this location.I understand how things can go wrong when renting a transportation vehicle - accidental damage like dents and scratches can happen and that may produce additional cost, hence frustration.That's why I did my best to preserve the vehicle in the shape I got it. Didn't have any problems.
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September 2023 by Allison Liddell
Super thankful for Tammy’s assistance while returning a trailer today! She was extremely helpful, attentive, and went above and beyond. Even when she had several customers in line and the other person on shift was MIA, I was in and out in under ten minutes with her help.
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August 2023 by Katie L.
I can only comment on the propane refill service as, that is all I used. I drove into the parking lot and easily found the propane service area. I went inside to let the staff know I was there and paid for my refill. Within minutes a female staff member was at the propane tank quickly filling up my tank. I would say overall it took about ten minutes - I would come here for propane again. Price was slightly cheaper than my usual place.
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July 2023 by Roger Celletti
I rented a truck in tiverton and returned it in East Providence the truck worked out great. I picked the truck up with three quarters of a tank of gas. I filled it up just before returning it with a little bit more gas than when I rented it. The clerk at the East Providence location told me that it was almost full and had to pay $17 additional. When I explained it had more gas in it than when I picked it up. He said to me did you take a picture because you always have to take a picture of the gas gauge. Basically a store employee is warning me that I have to protect myself against them from ripping me off, by taking a photo of the gas gauge.
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July 2023 by Hoyt
Good people - my reservation was ready when I showed up. I had an issue with my trailer and they fixed it promptly and issued me a $200 refund immediately.
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July 2023 by Kerry Q.
We recently had a hitch put on our vehicle... they did an amazing job. We had the wrong size put on, our error... they replaced it no problems. We then had an issue with the trailer we bought .. the lights weren't working, thinking it was the wiring from the hitch... James... who was amazing, professional and helpful figured out by testing it was the bulb connection... no fault if there's! He fixes it and then turned our hitch around so it would be higher... the service was impeccable!!!
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July 2023 by juan garcia
The guys were very pleased,both the one who attended me and the one who received the trailer, very excellent service. I will definitely rent here again
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January 2023 by D B
Worst U Haul ever! I will stick with locations in Warren RI.Slick con men at this East providence location! Corporate will be notified!!
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November 2022 by Denise Breiter
RENTERS BEWARE!I've been dealing with this for over a year!! When I dropped off a UHAUL rental van on 8-17-21 between 8:18 pm and 8:31 pm. I checked the van in with UHaul's mobile app where it required me to take extensive photos of all sides of the van. Not only was there no collision damage, but there weren't any dents or scratches.42 days after I dropped the rental van off, I received an estimate for $2072.32 in collision damage to the van! The estimate didn't include the license plate number that it was referring to and it showed no proof of damage or that this work was completed. If this much damage ocurred to the van, I don't know why we weren't notified when the van was physically checked in the next morning, Why wasn't a police report filed if someone vandalized a van on their property? Why wasn't a property claim filed since it was on their property and wasn't in our possession?Then here is the other sketchy scammy thing that happened, UHAUL's insurance stated that they had no photos of the damage! How can a collision claim be filed without proof of loss??Now UHaul's insurance has sent this to a collection agency who is harrassing us. I have disputed this with the SIU of UHaul, the collection agency, U-Haul headquarters, UHaul's insurance company, and the manager and owner of this U-Haul location. THIS IS A CRAZY NIGHTMARE!!Of course, I don't recommend renting from this location!!
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August 2022 by Kraig Pereira
Con-men! This business location is run by the mob and they will F you over. This is the worst branch of U-haul I have ever experienced. I booked a one way truck a month in advance for a move 1.5 hours away. They call me the day before I move to tell me that they have no 1 way Trucks!!!! Completely unprofessional. Their “solution” was $50 off and I had to bring the truck back to the original location. They have one job and they failed. Complete incompetence!!!
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August 2022 by Chris
Place is run by clowns the manager owner whatever he is is a complete joke. Do yourself a favor and go to another U-haul.
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July 2022 by Salvatore Costantino III
This location is excellent! The manager Stephen made my ENTIRE moving experience so smooth. From purchasing boxes, to helping arrange a Ubox shipment across the country, everything felt easy. Great place!
