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April 2024 by Nicole B Garcia
Very nice friendly guy working. Easy in and out. No complaints ✨
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April 2024 by Phil Dudley
Today I went for my passport around 930 am not sure what the persons name was at the counter but she was very helpful. Very informative and super polite. Thank
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March 2024 by ennubess
I had a great experience with the staff,however the service provided was horrible. I sent an international package,tracked. There was one failed delivery attempt,and then it was shipped back to me. This cost me 100$ and they couldn't even do a second delivery attempt. Never again. Wasted $100 and wasted precoous time. Learnt my lesson,next time I will try UPS
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February 2024 by Kevin Sittinger
There were no customers behind me and the red headed clerk refused to give me a reciept for a prepaid package. I asked 3 times and he refused. Poor customer service.
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November 2023 by Wendy Silveira
The guy who helped me did the entire transaction with one hand so he didn't have to put his phone down.
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October 2023 by Wendy S
The guy who helped me did the entire transaction with one hand so he didn't have to put his phone down.
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August 2023 by Mary Lou Nicholson
Terrific service!!!!!!!
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March 2023 by Alison Hansen
Horrific. My husband took off work so we coulf apply for passports for our kids which requires both parents present. We went to the city hall across the street which was wrong by the time we were redirected across the street and waiting in line for 20 mins I was told, you are late so you need to reschedule. I pleaded that my husband had taken the day off and if we could just try and get it done before the next family and he with zero emotion just said no. No customer service, no empathy for the mistake or even attempt to try! Avoid for passports
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January 2023 by ariana lamoureux
The woman behind the counter today ( new years eve day 11am) is always so nice. I am at the post office a lot, and this location is always the most helpful & are nice people in general. & she is always so good to my 2 y.o. today he got JUNIOR POST MASTER stickers which was so nice of her. Thank you for the good service.
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June 2022 by Sienna Adams-Bryce
Passport appointment was cancelled twice. Said they called, but never got a call or voicemail. Had a 11am passport appointment and waited in line for 10 minutes watching the person in front of me finish their passport application (while another employee knew I was in line for passport services), only to be told I had to reschedule. This appointment was scheduled 3 weeks out. The one star is because there was a kind employee who tried to help.
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June 2022 by Kamal Elias
Customers' service is horrible. Staff offer no help at all.
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June 2022 by Sienna Adams
Passport appointment was cancelled twice. Said they called, but never got a call or voicemail. Had a 11am passport appointment and waited in line for 10 minutes watching the person in front of me finish their passport application (while another employee knew I was in line for passport services), only to be told I had to reschedule. This appointment was scheduled 3 weeks out. The one star is because there was a kind employee who tried to help.
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May 2022 by Gina Famiglietti
I wish I could give no stars at all. Service here is horrible. No help at all. Attitudes from employees. I took my business to the USPS in the the Shell station, down the street. They were sweet as pie and the service was fantastic. Above standard. For a state facility you need better customer service.
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June 2021 by Penny Seeger
Its’ really unfortunate, but this post office is actually a beautiful building and most of the staff (that I have met) have been polite… except for one exceptionally rude woman (whose photo has actually been posted below in another review). This isn’t my first encounter with this lady, and had there not been a second one that extended continuously throughout my time being there (had a lot of packages), I would have done the best I could to avoid any situation at all. With continuous snide remarks, and evident blatant disrespect, it lead me no choice but to voice my opinion very abruptly. Needless to say, she got the message, that I was not the one! I wish there were someone I could report this unprofessionalism to, because it sounds to me as I am not the only customer that she is actively scaring away with the nasty behavior. If anyone can provide me with a contact email, or something, I would love to further pursue this issue…I guess basic respect is too much to ask for!
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June 2021 by Norman Gray
East providence needs to do better,rebuild this place one person working,and customers are walking out complaining about the wait,i dont know,but all the good reviews seem to be about passports through scheduled appointments
