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January 2024 by chris ceurvels
Been scammed by this gym multiple times. I cancelled my membership here and was still charged a $60 annual fee, and two months of membership at $20 each. So much for no contract and no commitment. It’s all lies. They hide behind this billing company ABC Financial services and the the billing company gaslights you by saying to talk to the club. Nobody takes any responsibility or cares about customer service. I called the location and asked when the last day I could cancel was due to me moving out of state. They told me it was on december 18th. I went into the club to cancel on that day. They told me I should have cancelled on the 16th to avoid initial charges. Do not sign any of the contracts or anything (there’s about 20 pages of them) without reading every line. Absolute scam and there’s better gyms in the area for around the same price.
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January 2024 by David Silvia
Do not join the this gym!!! They are scammers and make it extremely difficult to cancel your membership. I haven’t used this gym in well over 3 months as I have moved out of state and I’m still getting repeatedly charged. I called into cancel and then went to the gym in person to cancel as well. I filled out some paperwork I was told my membership was canceled and that I will no be charged however I’m still getting charged… I called them and they play stupid and tell me that I still owe the remaining balance. I have been a member of number of gyms over the years and this the only gym that has ever given me this level of difficulty to cancel. They are clearly very money hungry which is why they perform these unethical payment collections and make cancelling an extreme hassle. Do yourself a favor and don’t join!!! They are plenty of other good gyms in that won’t take advantage of you
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December 2023 by Grind Mode Cypher
The actual gym is 5 stars, good equipment and atmosphere. The parent company who you have to get the plan from is terrible. Double billing, hidden cancelation fees, billed when the gym was closed for 6 months during covid.
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December 2023 by Dave
Nice but they make me bring my phone. I don't want to bring my phone. Why should I even have to have a phone? I mean go pound sand. Stop forcing this on people.
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August 2023 by Christopher Nunes
It’s a good place if you like working out with old dog toys
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May 2023 by Joselyn Reyes
WOW gym itself isn’t bad however after dealing with the company they use for personal training I’m having major issues. Redwood Personal Training does SHADY business. I advise anyone who is considering it to not. It has been so difficult to get in touch with someone who is in charge at Redwood to get resolution. The trainers come and go as well as the managers. In the past few months I’ve encountered about 6 different staff members. There is no consistency. At this point the company owes me money and I’m still seeking resolution. Again I advise against signing up with this company.
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December 2022 by Ryan Aldrich
Avoid this WOW. Cancellation is impossible. You can't hurt a business that lies to you, but hopefully this review will help you the consumer. Avoid . Cancel your credit cards, they will keep billing you.
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October 2022 by Isabel Miranda
Will be ending my membership here because members complain too much. You can’t do anything here might as well call it planet fitness and have a pitty lunk alarm. I’m an individual that literally comes in, plug in my headphones and focus on my training, don’t really mingle and the manager has now brought up sooo many issues to me that involve my presence at the gym. You’ve upgraded some of your equipment for what? People are going to leave. If I can’t go to a squat rack with my bag and record myself training to make sure my form is correct then I will happily go to a gym that HELPS their members actually feel motivated. If you are serious about your training you do not need this atmosphere.
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August 2022 by Mandie Best
The staff if friendly but i canceled my membership MONTHS ago and im still getting told if i dont pay the 93 dollars they are sending it to collections. Awful gym i wish i never signed up. I had a month to month contract i signed up for and now im being told i need to show proof of injury or sickness to cancel, what an awuful service man.
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August 2022 by Lou Marschat
Closed at 6pm on the weekends. I understand not being open 24 hours but come on. I choose this gym for the flexibility. Are they going to reduce the membership amount? Nope.
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July 2022 by Amber French
Canceling is too much of a hassle here, and their personal training program isn’t worth the money at all. I invested a lot of money into the personal training program and my goal was to develop education on how to work out in a healthy way so I don’t hurt myself trying to change my lifestyle, and I honestly don’t feel like I learned much in regards to how much money I invested. There were also times where I started late with my trainer because they were running late with another client and I didn’t get the full time I had paid for due to poor time management on their part. I’m very unsatisfied.
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June 2022 by Scott Roberson
I'm currently at another gym (pf) and wishing I were here right now. The weights and machines here go higher than others in the area, there are more of them, and it's just conducive to a better workout. I'm sorry I cheated on you, work out world. Please take me back. We can make it work(out).
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June 2022 by D. Coit
Forced To Give A Star, I Come In Today And Was Turned Away( Even After Getting A Free Day Pass)Was Told To Pay Ten Dollars For The Day Or Join. SMH! Unreal That The Systems Would Send Me A Pass, Just To Get Here And Be Turned Away. Plus The Only Way That Was Being Pushed Was To Join/Pay ( Not A Good Deal ) I Wouldn't Suggest Coming Here. They're Not Even Understanding.
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April 2022 by New View
I had a bad experience with personal training here. Beware of Redwood personal training at this gym. They lock you in a 12 month contract with fees and you’ll have to pay hundreds in termination fees to get out of your contract
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April 2022 by Kendra Johnson
Really enjoyed my fitness assessment session with trainer Edgardo. Can't wait to start this new journey and life change with the help and motivation of personal training. It's up from here!