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October 2024 by I
Politely asked me to get away.
Strangely, expressed some issues about my license plate, and advised me to return car to dealer ?
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August 2024 by Alissa Taylor
This is the rudest place, no customer service skills whatsoever! Sounds like a grumpy old man who doesn’t want business!!!!!
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April 2024 by Frc Col
Extremely good quality work, and excellent pricing
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January 2024 by Jeff L
I wanted to consider this a positive experience, but sadly, it was not. I spent roughly $2,500 to mechanically refresh a vehicle that ran well enough when it arrived but got progressively worse while in the shop's care. There was lackluster communication at best and eventually, I just got tired of paying bills with no invoices or improvement in running condition and sold the truck.In addition, their primary mechanic Jeff brokered a deal for a Lexus LX450 that I expressed interest in that had evidently been nursing a long-festering headgasket leak and ended up needing a complete rebuild to the tune of $4,000. Given Art's serviced the vehicle for the last several years, I suspect Jeff knew it was drinking coolant for quite some time (the radiator drained itself over a period of 3 months after I took possession with coolant evident in the combustion chambers) and simply chose to ignore this issue when I said I might be a buyer. Not exactly on the up-and-up.I would surmise they are one of the few shops left willing to work on older vehicles, and that is certainly worth acknowledging - but my experience in this regard has been far, far better at other service facilities in Rhode Island and elsewhere.
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September 2023 by Anthony Longo
Ask for Jeff, world class guy and world class experience!!!
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July 2023 by Kathleen Zdenek
We were traveling through with our family and needed a tire repair. They were so kind and made the repair quick and easy.Service: Tires
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March 2023 by Ken Schadegg
This is where to go when you've tried elsewhere - without results. Excited for my first trip thru the carwash with my newly acquired sports car. Shocked to see water pouring into the passenger floor footwell. First, I took it another shop to get the car's water drains cleaned. They said, sorry, "drains are all clear". We don't know what the problem is." Then I took it to Art's Automotive in Jamestown. Done! He explained there are different levels of drains & the lower levels were still plugged. Problem solved. Experience counts!
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February 2023 by Zero Zero Zero
thumbs up
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September 2022 by Elsa G.
Great service, reliable. Call ahead for oil changes, their appointments fill up quick.
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August 2022 by Jessica Hamblin
Art is a hackWon’t make an appointment, wants you to call the day of just so he can tell you he can’t look at it until next week. Spend your money ANYWHERE else, this place isn’t worth it
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August 2022 by Hoot
Charged me to fix two problems that were not fixed at all, as they were detected immediately upon driving the car just after they were "fixed". Took the car back in, did some more work and got charged again.Services: Exhaust
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August 2022 by Ava Jean
extremely rude service. Can’t believe I got hung up on ad a customer. Never go here when you can go anywhere else and the people will treat you decently
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July 2022 by Phil Johnson
We were vacationing in Jamestown and had a wheel bearing issue. Art really helped us out of a bind by fixing our situation the day before we had to leave (so we could drive home safely).
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June 2022 by Barbara Malone
Art & Jan Washburn are The Best! When my 2007 Murano limped into Jamestown at the start of a holiday weekend, I thought I was completely out of luck. Then fortune smiled on me and Art got me up and running and roadworthy for the trip home, saving my vacation! Great experience!Services: Steering & suspension repair
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June 2022 by Barbara M.
My 2007 Murano limped into Jamestown from Texas at the start of a holiday weekend, experiencing some steering fluid problems. Because of the timing I thought I was well and truly screwed! Art & Jan Washburn are The Best! Got me up and running, with all fluids up to par. Back in Texas now with fond memories of my new friends in Rhode Island!
