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October 2023 by Ryan Kellogg
I thought I would give Banefield another try after having less than desirable experiences at other locations just to find out it’s the same experience just a different location. Any time I try to call, no one answers the phone. Last time I tried to make an appointment, they told me all they had were walk ins on that day. I overheard the woman checking out beside me make an actual appointment on the same day. So I asked the woman who was checking me out why that would be. She seemed annoyed and asked if I needed to make an actual appointment. I had to reschedule this appointment as it no longer fit into my schedule. When I spoke to the employee on the phone, she seemed helpful and willing/wanting to help. I told her I www very busy and would prefer not to do a drop off. We originally discussed a scheduled appointment as I was reassured I would be in and out in 10 mins or less. However she came to the conclusion that a drop off would be better. I explained, that would be fine but she has a grooming appointment at 2 and I’d need her before that. I get to her appointment today and they tell me someone will be in, in a few mins to see us. 30 mins later and still no one comes. I walk out of the room and tell the girl Kaytlin at the front that I have another commitment and need to leave and that I’d like to cancel my wellness plan. Because to me, if this were a drop off why am I waiting 30 mins to drop off? And if it were an actual appointment, I was told I’d be out in 10 mins. No apology or anything. Just were short staffed and there are no notes saying this needed to be a quick appointment. This was just a recheck - that I was told I needed to have. Jonnie, the tech who was going to assist finally came out and said she could help now. I said okay, as long as she’s done in 10 mins. She took my dog back and 15 mins later came back out (without my dog) looked at me and said, I didn’t know you were still here. This was just a drop off. No apology, no I’m sorry no one explained that to you. And Kaytlin just saw me sitting there the whole time. Why would she not say something? I asked who the clinic manager was and later found out it was Megan. When asked if I could speak with her, I was told she’s not in, and they don’t know the next time she’ll be in. I know things happen, however, not once did I get an apology or we messed up. Needless to say, I am not coming back. Awful customer service and no respect for clients.
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July 2023 by Joe Whiting
Terrible service. Failed to log our appointment, and refused to see our cat for a simple rabies vaccination. This seems to be a pattern with Banfield in general, as we’ve had similar disregard at other locations.
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March 2023 by Andrea Berntson
Lost the cat's cytology after charging 200 dollars for it and gave the runaround for months on what was going on. Switch her to a different vet and tried to get the cytology sent over and found out they didn't have it. Do yourself a favor and find a real vet, the incompetence is mind-blowing.
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January 2023 by Margaret Andreozzi
Way too expensive.they try to sell you a wellness plan for your pet which includes practically nothing and it excess of $700. $69 being automatically drafted from checking account or credit card. And they will not let you cancel it. Even if you only went and brought your for a baby one time. I'm going to find a good veterinarian in the area I took her two times old times two different vets each had a separate opinion. Whatever meds they gave my pup wouldn't eat for 6 days. Mind you it's a six to seven pound dog to begin with. And then they tell me she's underweight. LOL save yourself a bunch of money find a good vet that is honest and reputable. You're fur baby will thank you. And you know how much they're worth it.?
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December 2022 by Paul Samuel
Excellent care for my pup, unlike a human hospital, this place actually takes time to talk with you.
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September 2022 by M
They hired a vet who's a known animal abuser and complete incompetent and vile human. Janine Oliver. Countless cases of mistreatment at her hands leading to animals death, back when she worked in North Carolina. Theres video of her neglecting and physically abusing dogs. She should be in jail. Please see reviews from the closed Benessere Animal Hospital in Greenseboro North Carolina or do a google search of this vile monsters name. Avoid this place and this subhuman at all costs.
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September 2022 by Laura Mann
I've been taking my dog to Banfield for years. I like going there because they have various plans that you can pay for monthly. Lots of times I don't pay anything out of pocket because it's included. Also, they do a lot more than other places. You always get a printed receipt with everything they did along with things they recommend. The staff is always nice.
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July 2022 by Alexis Mandes (alexis)
I will never take my cat to Banfield Pet Hospital again. The fact that they feel comfortable enough to hire someone with a well known history of animal cruelty makes me question if any of the workers here even care about the health of these animals. The second Banfield Pet Hospital hired Janine Oliver, they lost not only my respect but everyone else who cares for the well-being of animals. Truly makes me sick to see a place hire someone so evil. How many other workers here have a history of animal cruelty or their license being revoked in other states? This place have 1 to many.
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July 2022 by Sam
They will say her license is in good standing because she applied for a Rhode Island license before surrendering her North Carolina license. Just because she tricked the system doesn’t mean she can trick you! Read the boards decision of “loose sutures” and all their other findings but only “cautioned” her. It’s all public knowledge! Don’t be fooled, stay away! Google Dr Janine Oliver Beneserre Animal Hospital.
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July 2022 by Tara Adams
Anyone who sends their animal here should be sure they are NOT under the care of veterinarian Janine Oliver! Please do a quick google search!! She has had her license removed in another state because of her neglect and wrongful treatment of the animals in her care. Please, please, please check the back ground of this women before sending your pets to her
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July 2022 by James D.
Over a decade ago, I disapproved of this place when they were incapable of identifying male genitalia and told me my male cat was female. Now, hearing they are hiring people like Dr. Oliver makes me sick to even believe they're allowed to practice in my home state. Please stay clear of this place, if they fire Dr. Oliver, still stay clear. Their hiring procedures are obviously immoral and impractical, don't trust them with your beloved- shame on you if you do, our four-legged friends deserve better.
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July 2022 by Destiny R.
Truly don't feel comfortable bringing my pet here anymore and am going to be looking into cancelling my wellness plan. I've been bringing my dog here since he was a puppy. I especially don't feel comfortable that most of the services are drop off only while they knowingly employ and refuse to fire Dr.Oliver who has been through several animal cruelty claims. After seeing photos of animals that have been harmed by her there is absolutely no way those photos are doctored and to claim that they are and that these claims are false is not only an insult but incredibly alarming. There is a video of her kicking a dog it has been documented there is actual proof this is clearly not hearsay or lies. It's SICKENING that Banfield would choose to align themselves and stick by someone that truly doesn't deserve to be a vet and clearly doesn't care about the well-being of animals. My pet is my baby and I absolutely will never bring them here with vets like this employed.
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June 2022 by Christine B.
Terrible experience. My dog has a malignant tumor that grew and caused damaged that they told me was "probably benign and good news." New vet told me tumor (external) had been there for quite a while (under tail) but they never saw it at two different physical check ups! To add injustice to injury, they refuse to terminate my Wellness Insurance saying I owe over $600!!!
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June 2022 by Me
They hired a vet who's a known animal abuser and complete incompetent and vile human. Janine Oliver. Countless cases of mistreatment at her hands leading to animals death, back when she worked in North Carolina. Theres video of her neglecting and physically abusing dogs. She should be in jail. Please see reviews from the closed Benessere Animal Hospital in Greenseboro North Carolina or do a google search of this vile monsters name. Avoid this place and this subhuman at all costs.
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June 2022 by Kenneth Hill
Watch your pets bringing them here a Veterinarian By the name of Janine Oliver was caught Kicking animals I wouldn’t recommend anyone letting her near Their animals!
