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November 2023 by Peter G.
Went to look at a Buick, Joe the salesman was VERY helpful, non pushy and nice - we would have bought a car from him. First price comes in at 23K. Manager (Hunter Edgar I think his name was) comes in and says theres a mistake and price gets bumped to 26K. Sales director comes in and says price is 27K if you put 5K down and this deals only for today. Looking at the sales sheet the slimy bugger had ADDED the 5K down to make the total price 32K. This was AFTER we told them multiple times we dont want the 5K service contract, 1K maintenance, and $1500 tire and rim protection. Manager and director got very pissy and arrogant when we said we'd go and think it over. Joe needs to go work with some people who have a better attitude to the customer. They got ONE star just because Joe was GREAT!!!!! They used EVERY tactic in the sales playbook - kept license and trade in keys, made us wait in the comfy chair (over an hour) did the turnover tactic with Manager and Director coming in, STAY AWAY UNLESS YOU WANT TO GET FLEECED.Got a GREAT no pressure deal with a VERY nice salesman at Nucar tarbox hyundai in North Kingstown - see my review on that experience. Avoid Hurd and Greico in Johnston like the plague.
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November 2023 by Paige P.
I bought a truck here about a year ago now 6 months into have the truck i was driving and the whole entire tire ripped off from the truck , this shitty dealership tried telling me the car was safe after "fixing" it and then 2 months after the other tire went and my fiancé got flung into the woods into a ditch. i will never recommend anyone to ever buy a car from this place they do not care about the safety they only care about the money. they are lucky my finance is not hurt and just missed going head on with a tree. wish i could do a zero star cause they don't even deserve one.
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July 2023 by Meaghan L.
I purchased a 2022 GMC Yukon Denali in April of 2022. Unbeknownst to me it came with paint defects that consisted of debris under the factory paint and fish-eyeing on multiple areas of the vehical. How do I know this you ask? They sent me to three body shops that wouldn't even quote repainting it as it wasn't the right course of action to take. After stringing me along since October 2022 they told me that they could not provide answers, or General Motors assistance, to me until I reached 36k miles. Like a dummy I fell for their scam as they wanted me to be out of my 36k warrenty period just to tell me that I was responsible for the now $23k+ difference between the new vehical and what I currently own. Oh, and on top of that interest rates have skyrocketed, just my luck, huh? I suggest not doing business with these con artist. Great technical team at Hurd, too bad their management sticks their customers with whatever rolls on their lots with no QAQC. BUYERS BEWARE!
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May 2023 by Lance Y.
Special ordered a new canton 5 months ago put down a deposit only to wait that long for them to sell it someone else the same day it came off the truck. No one there knows what is going on. If you have to wait 5 month for a vehicle I would recommend going somewhere else.
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May 2023 by John B.
I purchased two vehicles from hurd auto mall. and the service department has always been the very best. the problem I am having is customer service. it is the worst. I have left messages for the last three working days and no one has returned my calls one day i called every hour for four hours hoping to speak with a person in financing. i was not able to speak with anyone and no one returned the call. i am requesting a copy of the promissory note they have on file. i lost this paperwork due to a fire last year and i want to replace the folder with that information about the vehicle i purchased. i was financed thru GM financial however they state this important information remains with the dealership. why am I being treated with such disrespect over such a simple mater. i am retiring June first and want to buy a passenger van to transport my grandkids and thier electric toys. being ignored and treated so badly has caused me to consider another dealership. i am so disappointed with this unprofessional behavior. it is unacceptable.john brown
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April 2023 by Ben P.
Moved forward with a purchase submitted application and they sold the car from under me. Not trustworthy
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June 2022 by Paul B.
Service: left hand doesnt know what the right hand is doing. Dropped off on Sat morning and waited for call with estimate. No call by 2:30 so I called them. Oh sorry sir, service is closed until Monday. What!!!! I need my truck.Morons!!
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May 2022 by Linda S.
as we all know as we are looking for cars these days my lease was up to turn my car in in August. There were no cars out there on the lot in any car dealership and I was informed that I had to turn it into a jam dealer because my car was a GM they were not letting any other car dealerships buy out my lease. So my mom who is actually leasing a car who is 80 years old was looking for a blue car and she had her heart set on a blue car so they finally were able to put one on order for me and give me an order number so I could extend out my lease. It took over five months for the car to come in not due to anybody's fault it finally had a Vin number and I was called by the sales person that my car was it. I went down it had my mom's name on it and had a sold sign on it I looked at it and said OK and then went back in and decided to negotiate some numbers with the sales girl over the phone. We finally came to an agreement and she was on her day off talking to me to make it ago and within two hours after her setting up a time for me to go meet and have my mom sign the paperwork my car was sold right from under me keeping in mind they had a deposit from me. She called me back an hour later and said I hate to inform you but you're not car is no longer available it has been sold. I called the manager he was of no help he said someone was in the room with the car in the morning he said he told the sales person that they were putting it back out on the lot well isn't that some thing that I am sure there was no repercussions to her or him because they wanted to sell and they'd figure they'd sell me the black car that was coming in next so they could get two sales that day very dirty pool my mom who is 80 years old so upset she cried for weeks I still have not received my deposit back from them no apology from anyone that that car dealership so I am definitely reporting them to the Better Business Bureau and I will let them now so this is actually the third car that I buy from them the second car was not a great experience either and the third car was OK and this is technically the fourth sorry so needless to say I doubt I will have a be back to the dealership.
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April 2022 by Kimberly S.
I took my car in Friday at 8:30 in the morning for a few small issues and an oil change with tire rotation. I get a call back at 4:45 (15 mins before closing and after calling them twice) saying I can come get my but they need it back Monday because they did not have time to diagnose my car and oh by the way do you want to pay for your oil change over the phone it will be $124, yes that's right $124, apparently I got the DELUX oil change (which I did not ask for) and some kind of inspection (that I did not ask for). So not only did I get completely bent over on the price of the oil change, they want my car back again so they can do what they were supposed to do Friday.....I'm all set.
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December 2021 by Kalle S.
Hurd is as bad of a company today as it was 15 years ago when I was looking for a new truck. Back then I swore I would never go back, but we've moved back into the area and I figured they must have changed. Nope. Still the same inability to provide any level of customer service as back then. I scheduled service online, got a call that the inline scheduler is messed up and she changed my appointment. I showed up for that new appointment, and of course, there was nothing in "the system." Got rescheduled again for a 7:30 am 4 days later. I showed up at 7:20 so they could get going on the vehicle right away and the place was locked up and dark. At 7:50 there was still no one showing any sign of actually opening up the service reception/drive-in. Will NEVER come back, don't buy here or service here.
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October 2021 by Peter C.
Another HURD disaster. Dropped my car off yesterday to be fixed. Had. A 1230 appointment.still haven't heard back from them. Of course they don't answer the phones or the texts. DO NOT BUY A CAR THERE.
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September 2021 by Kathryn E.
As a customer I was treated like garbage. Online scheduler got all info that initial sales rep couldnt find in system. I was standing around for 20 minutes to find out the vehicle I was going to test drive no longer available. I traveled an hour for a bait and switch. The replacement sales person tried hard but when I was half way thru the deal they mentioned they don't take a deposit. You have to do it all at once and finance thru them. They also over charge at least $500 to certify a vehicle. Needless to say, I left the truck there and am writing this. DO NOT WASTE YOUR TIME HERE
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September 2021 by Harry J.
I made an appointment for an oil change and to have the brakes looked at on my 2020 Chevy Traverse with 4200 miles on it. It took them 28 hours before even looking at it. I did not expect it to be kept for 2 days. I called multiple times and each time I was put to voice mail and no one ever called me back. This includes the alleged service manager. This is the worst service I have ever received. I would tell everyone to never go there. I can not believe how badly I was treated. I will be switching back to Ford on my next car if this is how GM service is.
