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September 2023 by Denise E
I did a HELOC online with them. As soon as it closed, I could not get anyone to respond to any of my messages anymore. Gabrielle Cardenas went M.I.A.
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April 2023 by Amanda La Rue
I smell a lawsuit brewing…BEWARE BEWARE BEWARE!!! Don’t open an account with Citizens because you will never be safe after closing an account in good standing!!!I drew down my account to $0.00, called on the phone to close the account, and they confirmed it was closed. Then a few days later PayPal tried to charge $10 on a monthly billing plan to the closed account. Instead of declining the charge, Citizens RE-OPENED THE CLOSED ACCOUNT WITHOUT MY KNOWLEDGE OR AUTHORIZATION!!!! They didn’t pay PayPal, but they did charge an overdraft fee (still unclear as to why?!!) and then because there was a fee in effect, the account balance was NEGATIVE. So they have been charging fees for a negative account balance for months!I spent OVER TWO HOURS on the phone with customer service and their “asset recovery” department today, spoke with 5 different people and might as well have spoken with a wall. They only knew how to parrot back whatever they were reading “ma’am since there was a pre-authorization in place the account was reopened and overdrawn” even though Citizens paid NOTHING from my account to anyone…! They only charged their own fee which caused a negative account balance, and then they’ve been piling up fees for months due to the negative balance they created on the account THEY OPENED without my knowledge or authorization…!!!
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February 2023 by Jane Burke
If I could leave no stars, I would. This is a horrible bank. I participated in Citizen’s offer of a $600 bonus to open a new savings and checking accounts for the designated dollar amounts and for a specified period of time. for each account, I would receive a $300 bonus for a total of $600. I have not received a 1099 form for my taxes. When I questioned their customer service about this, I was told, “It’s a bonus. It not earned interest.” I responded, “It’s still earned income and should have a 1099 form associated with it” I have spent countless hours on this. One woman told me she would look into it. When I called “Haley in Pittsburgh” back at the number she gave me, it was a non working number. I talked to Dave in ICR, Immediate Customer Response on Friday, 2/17/2023, he said he would ensure I got the 1099 in my email by the end of the day. I still don’t have it. This is the only item preventing me from having my 2022 taxes done. I am currently holding, once again, on one of their toll-free numbers. My accounts are no longer on their system, so I can’t print the information. NEVER AGAIN WILL I DO BUSINESS WITH THIS BANK.
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January 2023 by WJ WJ
Customer service is terrible
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September 2022 by Heather Thomas
II was hired though a temp service ( not knowing it @ first ) was hired for mid day shift. Being I'm a single parent yesterday I was told my hours are 3-midnight The manager told me that I was a temp and to take it our leave it very rude and unprofessional I wouldn't recommend this place for employment
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July 2022 by J Miller
Wow.. been with this bank for over a decade.. Their customer service and technology is absolutely horrible.. Too many instances to list here.. My advice.. Stay away from Citizens at all cost!!
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May 2022 by Kennedy Xpress
Worst place ever for car loans have had nothing but problems sense day one. They outsource there work without your knowledge. Will not take responsibility for there actions
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March 2022 by Bruce Rougeau
This is the absolute worst bank I have EVER dealt with! The customer service is non existent! Closing my accounts asap!
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March 2021 by JOHN DANIELS
The Customers Service Rep. Lisa, in the TOTALED LOSS DEPT. was Exceptional and very PROFESSIONAL +POLITE.
