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December 2023 by Bob Mette
Came all the way here and elevators not working. Had to carry my stuff up the stairs.
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December 2023 by Earl Smith
The person working in the office Da-Ronn was very helpful explaining everything I needed to know. He also showed me the two units I was interested in. I rented the unit I wanted.
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December 2023 by Joy Palmer
So far excellent service...Taylor answered all my questions...still in the process of moving..so far no issues
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November 2023 by Jose Ferrand
Let start off with a WOW ? that is how good Taylor was, she wasn’t at the office when I first came in. I think she was showing a unit to an other customer, but she came too ok the front pretty quick. Me being also in the guest/ customer service field, I could tell how genuine she was. I wish it was a 10 stars here so I could give it to her. Thanks a lot Taylor for your patients and taking the time to explain every single question.
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November 2023 by Evita Hernaez
This location's customer service and cleanliness is why I have rated it with 5 stars. Thank you for your service and promptness each and every time I reached out about my unit.
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September 2023 by Frank Fang
This whole place and Extra Space Storage is a scam. I rented a storage unit at the location of 1765 Plainfield Pike, Johnston, RI 02919. At first, they tried to charge me a late fee because they didn't have my credit card information since this storage space was originally owned by Smart Cube. Before I moved out, I was informed that I would not have to pay for the storage fees for the entire month if I moved out at the beginning of that month and I would only have to pay a percentage for that month. Right after I cleared my unit and requested move-out at the beginning of September, I called them again and they tried to charge me for the whole month and would not proceed with my move-out confirmation. store your stuff elsewhere.
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August 2023 by Britto Richards Marceline Richard
I recently visited the new storage facility and I must say, it exceeded my expectations in every way! The building is brand new and impeccably maintained, providing a clean and bright atmosphere inside. The ample parking space made it convenient for me to access my storage unit.But what really sets this facility apart is Terri, the staff member who assisted us. She was absolutely awesome! Terri was incredibly friendly, patiently answered all our questions, and explained the rental structure and contract terms clearly. Her exceptional customer service made the whole experience enjoyable.Overall, I highly recommend this storage facility to anyone in need of extra space. It's the perfect combination of a new and well-maintained building with a fantastic staff member like Terri, who truly makes it the best choice for storage needs.
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August 2023 by Michael Lowe
We had an amazing experience here! Terri was so helpful and accommodating! We will definitely be recommending Extra Space Storage to our friends and family!
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August 2023 by Melanie Rossi
The storage facility is very clean. I don't like that the front metal door that can be used to leave, doesn't shut in its own and has to be pushed to close, can lead to people just walking in. I went there yesterday, the front door that needs a code to get in, was open for anyone to walk in. I am frustrated that you are charged $20.00 for a lock that can't be used for anything after that. That is a total waste of money and ends up in the landfill.
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July 2023 by Priscilla
Terri was amazing! She helped answer all of my questions and concerns and was extremely generous with her time in helping me switch to a smaller unit. Exceptional customer service!
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June 2023 by Jackie Taite
The staff was excellent. She was knowledgeable of the storage unit sizes and of the prices and promos going on at the time I rented. Definitely would recommend this storage place to anyone else looking to rent a storage unit. They have elevators and handicap accessible units available and bathrooms as well on the unit floors
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June 2023 by Yolanda Arenales
Everything went fine. A nice repreentative game all the information over the phone. Everything went as explained. I was told that they were going to prorate the rent (for the last month, I need the space only for 4 days) and I don't know about that part since we are not there yet, but so far everything has been as they said, so I think they'll honor their word. The space was nice, clean, easy to operate/find, and at reasonable price.
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April 2023 by Sheriska
I have been using their staorage for a while now and I love it. The facility is very clean and well managed. Terri, the manager is very pleasant and easy to talk to. I would definitely recommend Extra space storage to anyone looking for well priced storage units.
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April 2023 by Scott Shepherd
Terri was such an incredible and informative help. I rented from her years ago at the Extra Space in Johnston and she just happened to be the manager at this new facility. She is always kind and patient. 5 Star Service
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March 2023 by Katie English
Great storage unit with space coupled with climate control which protected the negatives and the pictures that I have from the early 1900s till today