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July 2023 by Cianna Marinelli
Always great deals and a great selection
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June 2023 by Benjamin D.
Trying to rent a stump grinder and they wouldn't let me reserve it. I was there at 11. It was there. Came back at three to pickup and somebody rented it for a week . you can't reserve big equipment which is BS. How am I supposed to rent equipment to do a job when I can't reserve it so I lost money and my customer was upset. Not a great way to do business . the manager Oh I'm sorry there's nothing I can do BS. So stupid don't care about the little guy.
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December 2022 by donna harrington
Everything is perfectly placed and cared for at the garden center. I escape to a secret garden among the herbs! Lol. Great store. I watch the sunrise every weekday morning while waiting for my sons shift to end.
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December 2022 by Hector P.E. (Tata Hector)
Good Inventory Of Plants And Gardening Supplies
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December 2022 by Stalker Alert
All the plants are dying of thirst.
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September 2022 by KhoNy L.
This place doesn't deserve any stars! The worst employees there ever! Mr. Larry from the rental section was a miserable old man that degrades customers. I have never experienced bad customer service at this level. Such a sad thing for Home Depot to hire people like this. We will never go back to this location!
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July 2022 by Candie K.
Customer service sucks w the company as a whole. I purchased over 20 bags of bulbs tubers or roots from the garden center. Imagine my shock when I'm in my ratty clothes holes dug open the bags to find I'm missing 3 from the pack 2 from this pack the next bag has nothing but dirt and so on. Instead of the store taking responsibility for its products when I reached out their first response was simply thank you for letting us know - no offer to provide the items I paid for but didn't get Then I went to two stores with the bags trying to explain what happened and get my bulbs but both times the employee gave me dirty looks and wouldn't get a manager. I never seen anything like this. Even when I called coporate they obviously sub out the customer service to another country I don't have an issue with that but I do believe that people that are hired should at least speak enough of the language to be able to be effective at the job this man didn't have the language skills and just kept repeating the same thing over and over and when I asked for a manager he said he couldn't put them on it was against procedure. I finally got another staff was told to go into store ask for an exchange ok so I call this store ask if they have bulbs in stock they say they do. Once I arrive I'm looking around and I don't see any bulbs I go to the customer service that he explained why I'm there that I had called but I can't find any bulbs sure enough she goes looking around there's no bulbs. I ask her to check other stores The least they could do after making me come there and waste my gas in time but she refuses. I then ask if I can just get the amount on a gift card and I'll find the bulbs myself she says yes but then proceeded to dock half off the total amount saying without a receipt store credit is half. At this point I felt like I was on some kind of practical joke game show or something after all the ways Home Depot messed up and inconvenienced me wasting my gas my time they were like hey we know we've already wasted hours of your time your gas didn't give you what you paid for but for the cherry on top of our non existent customer service is to fine you for our mistake. Our employees incorrectly packaged the bulbs they told you products were here that aren't and now we are going to charge you for our mistake. I remember a day were companies would volunteer to make it right you didn't have go chasing after them to just get what you already paid for. I asked for the manager there was refused again I guess that's how they don't have to deal with people they take advantage of. If I tried walking out with an extra bulb the police would be called but they can take my $ not provide the product and no consequence for them. I bet if I went Karen on them they would have found a manager this is why customer throw fits if you don't you get screwed
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January 2022 by Makayla T.
I love this Home Depot. I bought a house and I have remodeled it by myself so I had to learn everything myself. I have gone in there with questions countless times and they have helped me out with everything. I used to go to lowes a lot at first but then I started going to Home Depot because of the staff and how clean it always is. I also feel like this HD is less chaotic... maybe I shouldn't be rating it 5 stars so that people don't take it over hahaThe one thing that I hate about Home Depot is that they don't let veterans use their discount online. I like that Lowe's will let you use a veterans discount when you just order online or through the app or anything. It just seems like Home Depot doesn't respect veterans as much? That is why I used to always refuse to go to them
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January 2022 by Mike L.
I came to this location twice and could not get assistance. When I finally did, I was treated very rudely. Would never go back to that store again.
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December 2021 by Luane Landry
They have a nice selection of annual and perennial plants. The garden staff take good care of the plants.The Home Depot staff are friendly and very helpful.Prices are reasonable.
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October 2021 by S R.
Do not buy appliances from Home Depot, or any other big box store, and do not buy the warranty either as they do not honor the warranties and make excuses and give the run around.Basically they pay people to give you the run around instead of putting that money into fixing the customers problems.I am very disappointed as I've spent the last month getting the run around from Home Depot and Samsung.Today the Appliance technician left after stating that Samsung said they will not cover the damage.So basically i have a damaged Stove and they got my money and thats thats.I will be making a LOT of noise all over social media regarding the absolutely HORRIBLE support by Samsung and Home Depot.The Pics below show the blatant damage on the lower left hand side of my stove..
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August 2021 by Gina F.
Complaint regarding an appliance delivery...This is a somewhat shortened version of a very, very long ongoing situation with an appliance delivery. I ordered an LG appliance suite of 4 appliances from The Home Depot in Johnston, RI on May 30, 2021. The delivery date was scheduled for Saturday, July 17, 2021, because one of the appliances was on backorder. On Friday, July 16, 2021 I received a phone call with a 4-hour delivery window for Saturday. Saturday morning,I started tracking my delivery on your delivery tracking app. Everything looked like it was on schedule and I was able to track the delivery until the app stated, "there are 2 deliveries ahead of you." At this point it was 11:15am and I received a phone call from the driver stating that they would be at my home in approximately 45 minutes. So, I waited and waited. It got to be about 2pm and still no sign of the driver at my home. I called the 800 number on the delivery paperwork I had received on the day I placed the order. They informed me that the driver realized that the appliances were not on the truck and decided to just skip my house and continue with his other deliveries. This in and of itself is totally unacceptable. But what ensued after that is the most blatant display of lies, misleading information and incompetence I have ever witnessed. After countless hours on the phone, they said they could deliver the appliances on Wednesday, July 21, 2021. Again, on Tuesday I received a call with my delivery window for Wednesday. On Wednesday, I began tracking the delivery. Around 2:30 pm in the afternoon the driver called and informed me that he was about 30 minutes from my house, but he only had 3 of my 4 appliances on the truck. I asked him which appliance was missing and told me it was the range. I asked him why he did not have the range and he said, "we couldn't find it in the warehouse." The driver came and delivered the refrigerator, dishwasher and microwave. Once again, I had to reach out to The Home Depot delivery line to find out the whereabouts of my range. They said they needed to do a "dock check" that could take up to 72 hours. Several days and numerous phone calls later I was able to find out that they found the range, but it was heavily damaged. They said the bottom was caved in. At this point they said they needed to order a new one and would let me know when they could redeliver it. At first, they tentatively put in the delivery for 07/30 and then 08/02, but the range had not arrived. I again had to make several phone calls and finally they said the range was located and would be delivered on Saturday, August 7, 2021. Here we go again... I received the 4-hour window phone call on Friday. Saturday morning I began tracking the delivery. When the app showed that the driver was 2 stops away from my house, I called to make sure they were coming. The woman I spoke with assured me that the range was on the truck and they would call me when they were close to my home. Then the app stopped tracking my delivery and I never received a call from the driver. I once again reached out to your 800 number and they had NO answer for me. I was transferred to a supervisor in Georgia whose name is Janelle. She assured me that someone would be contacting me with information regarding the missing range and the lack of delivery and communication. Well, per usual, I have still not received any information. This is the absolute worst customer service I have ever experienced. I have now taken 3 days out of work and have been on the phone with multiple people for about 20 hours total and I still DO NOT have a range. The level of incompetence is truly astonishing to me. I am expecting someone to contact me within 24 hours with a resolution. Again, this is a shortened version of everything that has ensued and I still DO NOT have a range!!!
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June 2021 by Jan R.
I went here for a vanity for the bathroom. I saw it online and I went to the Home Depot near me but they didn't have it. The website said that they had one available in Johnston. When I got there it was the display and of course I didn't want that and they wouldn't sell it anyway. A woman name Patty helped me. She was extremely helpful in finding the vanity that I wanted at another location about a half hour away. I also asked her about a granite vanity top with sink. I had purchased one in the past from Home Depot. She found them online for me and showed me how to find it myself. She was extremely helpful and very very pleasant.
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December 2020 by Paulina Mezon
Good attention
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December 2020 by dean porter
Had what I needed a good price
